Jira Service Management

I'm using the standard Service-desk supplied workflow for " Service Desk Service Request Fulfilment" When I transition from Waiting for Support to Waiting for Customer, I get a dialog/screen th...

• Question
• jira-service-desk

Service Desk Agents added as Participants trigger SLAs as if Agents are customers. How do we stop this? Thanks! Ian

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• jira-service-desk

how can I add a cancel request option so that the request created is removed from the list?

• Question
• jira-service-desk

I'm looking to find out if it's possible to custom code something that can be added to search for specific pieces of information, based on where the user is at in the page. I know the Issue Collector...

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• jira-service-desk

I can do this for a single user with: { "update": { "customfield_13200": [ { "add": {"name": "username"} } ] } } and this work...

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• jira-service-desk

Hi,  We want to integrate jira service desk in a web page where the user login Can it be integrated without the user having to re-login in jira service desk? Best regards

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• jira-service-desk

Currently we receive a notification everytime an agent creates an issue and I can't seem to find out where to configure this so that we only receive notifications on Issue Create when it is a custome...

• Question
• jira-service-desk
• notification

In our current setup, if an email comes in for an existing ticket, but the sender is not the reporter and is not a request participant, we get the error "You do not have permission to view this attac...

• Question
• jira-service-desk

Hi, I'm building request forms that we are providing via the portal to our customers to raise bugs/issues - but I cannot find a way to add the organization field to the form.   It shows as av...

• Question
• jira-service-desk
• organization
• request-type

Discovered the following resources, but had no luck implementing the solutions they provided to achieve the above: https://community.atlassian.com/t5/Jira-questions/JIRA-Edit-Screen-Remove-quot-Comm...

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• comment
• field
• java
• javascript
• jira-service-desk
• +2 more tags...

- Customers in groups( "BBC") in "A" HelpDesk project - I'd like to give an acces for a Customer from "BBC" also, to an other HelpDesk project name "B" - But how new customer not to acces/see Proje...

• Question
• jira-service-desk

Is there way to use the Service Desk API to remove 'Customers' from a specific service desk so they can't see the tickets in that service desk anymore ? Or to disable their access to Service De...

• Question
• api
• jira-service-desk

Hi, I have configured AD and there was no problem to login. but AD users can not login to JIRA service Desk.  Local users do not have any problem to login. JIRA does not sync to AD and This er...

• Question
• jira-service-desk

...ccounts. Now, I have these Tasks and I want to provide tasks to the public, so that everyone can assign themselves as a PLAYER to that specific task. It is not necessarily the "assigning" itself b...

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• jira-service-desk
• jira

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• jira-service-desk
• screen

I need to get the date of certain transitions in certain issues. We are currently manually going into each issue to get the dates.

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• jira-service-desk
• scriptrunner

Currently, the REST API only allows me to create customer. https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-customer-post However, i would like to know if there's a way I can upd...

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• jira-service-desk

I want all "Resolved" issues with comments & commit details. How can I get it ?

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• jira-service-desk

I'm using the service desk email channel to open issues from mail. But it doesn't process forward and reply as the same issue. The use case is: I'm receiving a support email so I want to track it,...

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• email
• jira-service-desk

l got error message like this: org.ofbiz.core.entity.GenericTransactionException: Commit failed, rollback previously requested by nested transaction. This message occurs when l try to close the iss...

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• jira-service-desk

This may be a bit complex to explain and I have a strong feeling 3rd party tools would need to be utilized to accomplish this, but I am trying to identify a way that we can use custom fields within t...

• Question
• custom-field
• jira-service-desk

Specifically, the link to the Edit Default Value option is on the Configure Custom Field page under Default Configuration Scheme. I have created a custom field to test wiki markup.  I've gone i...

• Question
• jira-cloud
• jira-service-desk

Why is JIRA Service Desk version so behind the cloud version in the Help Center Customization. JSD is now in v3.9 and still no banner customization in Help Desk Center. When is Atlassian going to dep...

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• jira-service-desk

We currently create tickets one by one. Is there a way that I can enter all of the information on an excel spreadsheet that would create multiple tickets? Thank you, Jackie

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• jira-service-desk

We use JIRA service desk for managing 1 application with multiple external customer organizations. We need to regularly create an issue status report per customer organization to ...

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• csv
• export
• jira-service-desk
• ms-excel
• organization
• +1 more tag...