Issue Created notification

Currently we receive a notification everytime an agent creates an issue and I can't seem to find out where to configure this so that we only receive notifications on Issue Create when it is a customer that is creating the issue. Any help would be appreciated, thank you!

2 answers

0 votes

Hello,

I think you can change this under administration > issues > notification schemes.

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0 votes

Hello,

Go to your project settings and then to menu customer-notifications. You can also check menu notifications.

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Hi Andreia,

I've checked these areas prior and I don't see anything that would allow me to basically rule out the notifications to an agent if an agent created the issue.

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Please see whats in front of the 'Issue Created' in the notifications menu

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Issue Created notification

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