Jira Service Management

We currently create tickets one by one. Is there a way that I can enter all of the information on an excel spreadsheet that would create multiple tickets? Thank you, Jackie

• Question
• jira-service-desk

We use JIRA service desk for managing 1 application with multiple external customer organizations. We need to regularly create an issue status report per customer organization to ...

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• csv
• export
• jira-service-desk
• ms-excel
• organization
• +1 more tag...

Today while configuring our new Jira Service Desk install, I noticed that emails to the Office 365 mailbox I set up are creating two tickets for almost every email. These duplicate tickets are exactl...

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• duplicate
• email
• issue
• jira-service-desk

I have created an SLA through the application (Service Desk) successfully, however, I have so many different SLA's for each customer that it is easier to create all the goals by directly inserting th...

• Question
• developer
• jira-service-desk
• sla

Hello,  I created SLA and i'm using two calendar  one for work hours one for rest of the time, SLA works during work hours, but after that just pauses no countdown, any idea why ? BR,&nbs...

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• jira-service-desk
• sla

Hi, I have a jira service desk server install up and running with roughly 2000 active customers. Now I am setting up a new project where I need to share information among the users about the created...

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• jira-service-desk
• server

In Jira service desk portal, How can we change the options of a select list custom field on the basis of the organizations to which a logged in user is a part of? If I am in a Group/Organization A I ...

• Question
• jira-service-desk

Is there a way to receive a notification when a customer creates an account? Obviously we can tell if an account has been created if we see who has sent in an email but I mean this more for those tha...

• Question
• jira-service-desk

It appears that all I can do is choose from predefined series when I add a series to create a report.  Are we able to create additional series to report on?  e.g. custom fields with dates I...

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• customer-portal
• jira-service-desk

Hi all, My customers can send requests solely via email. The opening is currently working (issues are correctly created) but no confirmation request (with details of the issue and the portal link) i...

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• email
• jira-service-desk
• notification

When an image/attachments with the same file name is being attached to a comment, the previous comment with inline image/attachments will be pointed to the latest updated image so what sees the agent...

• Question
• attachment
• jira-service-desk

1) Center ID - 51388, Dairy Farming Enrollment No  "Rjk/Dairy Far/2017/555  to  Rjk/Dairy Far/2017/593"  -   39 data  2) Center ID - 57476, Dairy ...

• Question
• jira-service-desk

I am working on collecting Fields/Values on issue creation and while I can get the fields/values the problem is I'm getting fields that are not even for this issue type and are not even available to ...

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• adaptavist
• addon-com.onresolve.jira.groovy.groovyrunner
• atlassian-marketplace
• jira-service-desk

I was advised that I need to purchase JIRA software in order to manage my existing Service Desk project via Kanban.  I download the 30 free trail because we are currently looking into purchasing...

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• jira-service-desk
• jira

We have a Confluence space linked to our Jira Service Desk project.  This lets customers see suggested articles based on the subject line of their request.   Normally, customers don't...

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• jira-service-desk

Hi, I have a problem with my Service Desk (3.8.1). Customers can't see the "Share" button in Portal issues. I checked Customer Permissions: "Who can customers share requests with?" is set as "Any c...

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• jira-service-desk

I need the comment to be specific but i have no idea what the condition is meant to be? Can anyone help please as i am a beginner.

• Question
• jira-service-desk

Hi, We reinstalled JIRA and downloaded our add-ons again. We were able to license Jira Software, but licensing Jira Service Desk 3.8.3 doesn't work anymore. It was licensed on the old installation, ...

• Question
• jira-service-desk

Hi, I'm setting up our new HR service desk and would love to hear some best practices from the community here ;)   What are the top 3 scenarios as an HR service agent? What are the most chal...

• Question
• jira
• jira-service-desk
• jira-service-desk-cloud

Hi all, Facing a strange issue, if you see the attached screenshot, you will notice that for some request types the SLA for Time of first response is not getting captured or saved.  Please adv...

• Question
• jira-service-desk

Can someone help me please...   I am trying to automate the email's coming in from clients into different queues and priorities.   I have set a rule and saved this but nothing is workin...

• Question
• automation
• jira-service-desk
• rule

Hi, I would like to ask if its possible to add a custom page in JIRA Service Desk. Idea is to create a page from where users would be able to download our builds. Is it possible to do this in JIRA ...

• Question
• jira-service-desk

Is there away to import all of my end-users (customers) from a csv or excel speadsheet an send them an email to create their password or limit who can submit a request only to customers with an email...

• Question
• jira-service-desk

Hello, We have a department that we bill them for the time our service desk spends on their request. I have created a field fro department and even created a queue that shows closed request for that ...

• Question
• jira-service-desk

I was inquiring if there is a way to display new form fields in the JIRA Service Desk portal. For example I have 5 fields for a Inquiry Request type. A portal user enters the data and submits a reque...

• Question
• jira-service-desk