Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

What controls whether a "comment" dialog pops up on Service Desk workflow transitions?

Martin Gregory
Martin Gregory
Contributor
November 21, 2017

I'm using the standard Service-desk supplied workflow for " Service Desk Service Request Fulfilment"

When I transition from Waiting for Support to Waiting for Customer, I get a dialog/screen that lets me email a comment to the customer.

When I transition in the other direction, no such dialog/screen pops up.

But in the workflow editor, there is no screen specified for either of those transitions.

So what is controlling this?

 

Answer
Watch
Like Be the first to like this
420 views

1 answer

0 votes
miikhy
miikhy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
November 29, 2017

Hi Martin,

The comment field is automatically added to transition screens which might be why it's added in a single transition. Can you please let me know if that precise transition is using a screen? When no screen is supplied, comments should not appear!

Cheers

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events