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jira_mgt_01
jira_mgt_01
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February 13, 2025

Even though I have shared the portal publicly, only external customers can access it and create tickets, while internal customers cannot. I don't know the reason for this issue. Please help me investigate.

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Tomislav Tobijas _Koios_
Tomislav Tobijas _Koios_
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February 13, 2025

Hi @jira_mgt_01 ,

Can you share some details on what internal users see when they try to access this public-faced portal?

Also, can you share how the project permission scheme is configured? Which product access do internal users have?

Feel free to share all relevant info related to this, so people here can try to debug the issue.
Just note that this is a public forum so you might want to avoid sharing some sensitive info.

Cheers,
Tobi

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