Jira Service Management

Did this article help? Yes/No is the question on every article from the KB that is shown in the service desk. What happens to the results? How do I get insight in what the viewers think of my article...

• Question
• confluence-cloud
• jira-service-desk

We have some larger external customers that wish to see regular reports of their service desk ticket statuses. So far the documentation I have seen for JIRA Service Desk reports is for crea...

• Question
• jira-service-desk
• report

My Service Support Members can send maisl to the support adresse, but servcie desk create no Ticket in Service Desk .

• Question
• jira-service-desk

We are busy designing a JIRA service desk which will be available for users in an active directory. Not all users in the active directory have got JIRA Software licenses.  When a ticket in the ...

• Question
• issue-link
• jira-service-desk
• jira-software
• notification
• permission

We've launched a new helpdesk using Jira Service Desk, and I've added a few new Resolution Codes on the Resolutions screen under Jira Admin - Issues,  but those new codes I've added do not appea...

• Question
• jira-service-desk
• resolution

Hi, I am using the customer service portal and add issues works fine for our customers. Working with them is harder since they can only have read access. I want them to edit the priority or change ...

• Question
• jira-service-desk

Hi   I updated Jira, incl Agile and Service Desk from 6.4 to 7.6. I first did the upgrade to 7.0 and then to 7.6 Now i can see the Service Desk under Apllications, but cannot create a Servic...

• Question
• jira-service-desk

Hello, we installed and configured Service Desk two years ago. Now i need to make some changes but can't find a place to configure it. It's V. 3.4.1 (Server) currently. The Documentation ...

• Question
• jira-service-desk

I am using  JIRA Software 7.3.7 and Service desk  3.5.1. Eventhough there are tickets with done resolution , the reports created vs resolved and gadget created vs resolved d...

• Question
• jira-service-desk

I am new with Jira service desk, i am trying to build a vaction manager system, but the genral workflow development dosent help much. I need some suggestion on how to develope a custom jira plugin or...

• Question
• jira-service-desk

Jira Service Desk 3.9 was recently release, but I would like to know if it can ever run on a lower version that Jira Core 7.6. For instance, if I have Jira 7.5, can I then install JSD 3.9 or is it on...

• Question
• jira-service-desk

Upgraded from 6.4.6 (SD 2.4.3) to 7.6.0 (SD 3.9.0). If I try to change anything on a SD project (e.g. select "Request types") I'm getting  java.lang.IllegalArgumentException: cacheLoader retur...

• Question
• jira-service-desk

Hello, on our Jira 7.4.4 the message  2017-11-21 09:48:27,156 http-nio-8080-exec-22 ERROR anonymous 588x218760x2 - 217.182.92.40,127.0.0.1 / [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.serv...

• Question
• jira-service-desk

Adding a specific customer to multiple organisation and raising an issue from Jira Desk Service protal ends up with having the incident linked to none Organisation is there a way to let the customer ...

• Question
• jira-service-desk

I can't seem to customize the set of fields I want associated with the various request types.  Is there a particular order one must follow to create the various entities (ie. schemes, screens, e...

• Question
• jira-service-desk

Our company uses Jira service desk extensively. We are currently using Jira through cloud. Can you let us know a helpful jira plugin which will help us in translating the entire content to languages ...

• Question
• jira-service-desk

Hello, I have created 3 rules previously through our automation in JIRA Service Desk.  I was trying to create a new rule and I noticed by selecting the Rule type and clicking next, nothing happ...

• Question
• jira-service-desk

Hi,   We currently have x 2 Service desks that are managed by our IS team (one internal facing and another external facing). We are putting together a dashboard to display statistics separatel...

• Question
• jira-service-desk

We have seen than some of our users that are correctly set up in Confluence and are related to JIRA's groupe do not appear in Jira and do not have access to Jira. Problem is we do not want to create...

• Question
• jira-service-desk

we have a custom field which is the list of our teams. is there a way to set approver of the issue based on the chosen item of the custom field.   P.S i tried automation rules, but couldn't f...

• Question
• approver
• custom-field
• jira-service-desk

I want to change my default email notification mail address, in JIRA Service Desk

• Question
• jira-service-desk

...My jira software users can't also see the SD Jira issues and are directed to the only public customer portal i have. I'm using Jira service desk 3.8.

• Question
• jira-service-desk

I'm using the standard Service-desk supplied workflow for " Service Desk Service Request Fulfilment" When I transition from Waiting for Support to Waiting for Customer, I get a dialog/screen th...

• Question
• jira-service-desk

Service Desk Agents added as Participants trigger SLAs as if Agents are customers. How do we stop this? Thanks! Ian

• Question
• jira-service-desk

how can I add a cancel request option so that the request created is removed from the list?

• Question
• jira-service-desk