Jira Service Management

I'm trying to catalog our Atlassian entitlements and I'm unclear if the SEN number is a generic identifier of a specific product (i.e. a SKU / model number), or if it is specific to a single deployme...

• Question
• jira-service-desk

...otification that the issue was created.  Moreover, any public comments I make on that issue are not sent to the reporter either.  Is there something I need to so differently on issues created w...

• Question
• jira-service-desk

...xample, when closing a ticket while also adding a public comment to the ticket, notifications are triggered for the ticket closing, for the resolution being set, and for the comment being added. My q...

• Question
• jira-service-desk

I am unable to find a way to change the email address for a customer.   These are portal only customers.  When they log in and click on their profile button they do not see the option ...

• Question
• jira-administration
• jira-service-desk

Hi, For now, only Jira admins can add approvers when creating a ticket. How can we expand this feature to end users so when they are submitting a request, they can input their VP for approval? 

• Question
• jira-service-desk

Hi,   I have a problem with JIRA SD portal  v3.10.1 and IE11. Is not possible render anything in the screen. Any idea?

• Question
• jira-service-desk

Hi,  Does JIRA Service Desk licence comes with an integrated Knowledge Base for JIRA agents, or is a separate Confluence licence required? thank you for your answer,  Andrej

• Question
• jira-service-desk

Hello, Our team is considering moving our JIRA from a local server to Atlassian cloud, is it possible to get assistance from Atlassian support team?, if not, what steps should we take? Below image ...

• Question
• migration
• cloud
• jira-service-desk
• server

Hello Experts, If I disable WELCOME-Email for the new customer, then how do I activate the new customer on the JIRA Service Desk customer Portal? I refer https://jira.atlassian.com/browse/JSDSERVER...

• Question
• jira-service-desk

Can you upgrade Service Desk only without upgrading JIRA CORE?

• Question
• atlassian-support
• jira-service-desk

So after a bit of hassle with getting Jira to work with exchange, i finally got it speaking, got it reading the folder I wanted it to create issues from, and it did it all pretty much perfectly. The...

• Question
• jira-service-desk

Is there a way to modify the approval or decline? We have selected approve and wish to update the approval to a decline, but cannot figure out a way to do that. Thanks

• Question
• jira-service-desk

I would like to see a report that shows what words/phrases users are searching for in the  self-help knowledge base - Confluence. Are there results when they search for those, are they are click...

• Question
• jira-service-desk

I would like to be able to sort my queue of assigned tickets by who last responded, myself, or the requester. And of course, I'd like others to be able to do the same. Having your queue sorted in thi...

• Question
• jira-service-desk

It appears that if we change the reporter for a Jira Service Desk Issue that they still can't see this in their portal.  Has anyone else seen this?

• Question
• jira-service-desk

Hi Team, How to import request type via CSV import in JSD Project. Also Is it necessary to specify project type for JSD Project while importing request type? Thanks, Suchit Kharatmol

• Question
• jira-service-desk

I would like to add the organisation name in the subject line of the customer notifications but I can't find a way to do so. Is there a variable that I could use?

• Question
• jira-service-desk

I've a new setup, Jira Service Desk and Insight, I pulled all the users into Jira via AD and I get all the data I expect.  I then want to link the users to objects in Insight...  I can't wo...

• Question
• insight
• jira-service-desk

Hi, I'd like to know that it is possible to create reports by customer? because I'd like to know more before to buy this App. I need more 1 week to validate  before my boss approve this contract...

• Question
• jira-service-desk

Hello, I would like to know if I can enable chrome push notifications for open alerts on Atlassian Service Desk or if there is an add-on that allows me to do this. I ask you this because in our cas...

• Question
• jira-service-desk

When viewing a Service Desk request on the customer portal, the ordering is not good, specially for those accustomed to JIRA. Details should be placed above Activity. Like it is on "regular" JIRA is...

• Question
• jira-service-desk

Hi, we use JSD Server and have installed version 3.11.0... We noticed now that using IE11 the customer portal shows correct request types when started, but when you choose a different group th...

• Question
• customer-portal
• internet-explorer
• jira-service-desk

I defined incoming and outgoing server, also defined mail address used by server xxxxx@mycompany.com I want to set up if anybody send an e-mail to xxxxx@mycompany.com, Jira automaticaly create a tas...

• Question
• jira-service-desk

Hi Team, This is with reference to the option available in Jira for "Creating issues and comments from email". Below steps have been done as a part of configuration: 1)  Configure a mail...

• Question
• jira-service-desk

Hey, i have a questiona. I have to import customer to our new Jira ServiceDesk. I have the list in a csv format or can change to some other format. What i need ist import the full Name, email, one ...

• Question
• jira-service-desk
• user-management