Hello,
Lately we've been running into a particular issue where seemingly random users' emails to IT will not be auto-created as tickets in Jira.
We haven't found a common ground on why this is happening - one particular user's emails are never auto-created as tickets in the Jira end.
However, if I Reply All to the same email, THEN the ticket gets auto-created, with me as the Reporter. Very strange behavior.
Has anyone else experienced this and know of a solution?
Thank you!
