Hi All, At the moment if I do a simple SQL select on the Jira database it shows the timespent field as what I can only presume seconds like below: 71580 60 60 60 60 60 60 28200 253980 900 ...
Is it possible that everytime a client raises a production bug though the jira service desk, this bug has to be automatically moved to jira software without any manual intervention?
Hello, I need to transfer the Service Desk from internal Jira-instance to another/new jira instance. At the moment I am trying to delete the internal data from the db-tables and want to import the ...
Is there a way to disable the spoofing of the Service Desk outbound e-mail address with the customer's name/e-mail? Ex: When Bob@newco.com comments on an issue, a notification is sent to all ot...
Hi, Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always r...
We are unable to sign up new users in Jira Service Desk. This is the error we get We can't sign you up right now as there are too many users in the system. You could let the administr...
Hi, We would like to publish or show the Tickets currently raised by Particular users on the customer portal. 1. Can we do that? 2. On customer Portal, Instead of user checking (On t...
Hello support. We have itpartner.atlassian.net Service portal. One of our custommer - 'trz@econt.com' can not receive email notification when she in request participants. For example...
Hello, we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality. Ocasionally we want to send email and put our serviced...
I have inbound e-mail configured through 'Project settings' -> 'Customer notifications' and also through 'System' -> 'Mail' -> 'Incoming Mail' under the 'POP / IMAP Mail Servers' and 'Mail H...
After upgrading JIRA Core to 7.4.1 and JIRA Service Desk to 3.6.1, workflow buttons are no longer showing, and when I click on Email Requests in the Admin Area, I get the below error: Referer URL:&n...
When issues are transitioned to 'fix available' status the customer cannot view them as an open issue anymore on the service portal. They should remain viewble as open but the customer can...
I've got several questions to answer. Can you help me please ? 1- SLA: When we re-open an issue, is the SLA recomputed from 0 or is it cumulative ? 2- In a "bug" issue transition, how to up...
Hi, We're currently opening tickets to our JSD via API, however, we're having a couple of issues: 1. Users are being created via the API post and are showing in the audit log but are not showi...
Hi, I would like to set custom field which should display (Without using any plugin) whether SLA has been met or Breached.Reasn behnd this is that Im not able to export Time to Response or Res...
We have an extensive categorisation structure that we want to transfer to the Service Desk. I can't find any documentation on bulk upload for this. If we did it by data entry it would tak...
I have recently extreme delay opening up projects are basically anything in the cloud. Are there any issues? (I only know about the favicon issue but that doesn't explain the delay of multiple second...
Hi, I am trying to setup automation for my issuetype = Service Request but it isn't working. I am trying to move the status of all service request from Resolved to Closed automatically after 5 days...
I have an existing service desk portal with its name configured as "/Service-Desk". I updated my portal settings with a new name called "New Name" (to test), but my service desk portal stil...
Is there a way for a customer to see all the issues s/he has created, whether still in progress or resolved? We're using Jira service desk to track internal requests. Once an issue is resolved, the ...
I am using the hipchat client (Version 4.29.0.732) and for some reason, some people I am able to successfully run video chat with, but others, we cannot conect properly. When it doesn't work, its alm...
Hi, Im using Jira Service Desk Cloud and i really need enable a generic sender for the email notifications sent to customers. Right now when an agent for example resolves or comments an issue, the c...
I would like to set some customers as viewer users for customer portal. These users can only see ticket in read-only mode. Is it possible? Thanks Lorenzo
Im trying the TimeReports add-on for Service Desk. Im trying to generate a report (TimeSheet) and do group by "Organization" , but the "Organization" field does no appears in the filed list&nb...
Is there a way to change the reporting period for a SLA? It seem I can only select: Past 7 days Past 30 days etc. I would like to have report on last month since we do not always have the time t...
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