Community resources
Community resources
Community resources
Jira Service Management
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I was wondering if there is any possible solution to order my service desk queue by time to first response and time to resolution. Example: SLA 1: time to first response 1h - time to resolution 5h ...
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I have followed some online documentation and set up a built in automation that supposed updates comments made in Jira Software by engineers back to the service desk comment for the agents. It’s ena...
- Question
- jira-service-desk
- jira-software
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I am trying to perform some automations with regards to approvals on the Jira Service Desk. I have been trying to trigger automation using the Approval required with no avail. All other triggers in t...
- Question
- jira-service-desk
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Hi, I would like to use users, who is stored in Insight's Object (ex. name "Approvers") as user picker field in approvals process in Jira ServiceDesk. Is it possible? By default, to choose a...
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By Default we are getting This message " Just confirming that we got your request. We're on it." I want to change the content. Thanks In advance
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Hi all, we have a small number of clients (approximately 10 of them), and we have a different Jira portal and project for each one. We want to put a different Description template for each pro...
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We use a scriptrunner post function to sends email regarding approvers of an issue. I need to grab the persons name from the approvers custom field. We are getting the approvers list using the f...
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We have setup a Jira Service Desk 3.9.4 project and customers can e-mail in or create issues via the servicedesk portal. I have another set of users that need readonly access to the issues.&nbs...
- Question
- jira-service-desk
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I'm attempting to add an 'escalated' flag or label value in Jira Software (JS) issues when they are created and linked (or already exist and are linked) to a Jira Service Desk (JSD) issue. When usin...
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How are our agents supposed to contact the reporter via phone if we don't have their phone number? We are on Cloud and really don't want to have a issue field for phone that users need to popul...
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Hello everyone, I have installed the plugin Translation for Jira Service desk in Jira and Scroll translation in Confluence. The setup language is Default English (United States) and French (France) ...
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I have a couple required fields on one request. They are appearing on the portal menu of another request. They are not on the second request, They are not on the customer view on the second request ...
- Question
- jira-service-desk
- jira-service-desk-cloud
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So for the "Create Issue" screen internal to the Jira Service Desk (not the client facing one) I am having an issue where I cannot get the "Request Type" field to appear there even though it is confi...
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Is it possible to force a Request Type to appear at the bottom of the portal when the a user searches the KB instead of/along with "This is not what I need" link?
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I want the widget to skip the first step of "Asking a question" as our implementation will be quite basic and will only require a link to a Table of contents and the option of submitting a tech suppo...
- Question
- jira-service-desk
- widget
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Is anyone else experiencing difficulty with deleting request types from a project (Jira cloud)? When I select to delete a request type, it churns away on the 'delete' screen. I have let it hang there...
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My clients open tickets under the wrong "request type" all the time. How do i change the request type myself. Currently only 2 are in my screen with all else grayed out.
- Question
- jira-service-desk
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In Automation under Project settings, we have a rule created for auto closing issues after specific SLA. However this is not working for one type of issue. Other types of issues are getting auto clo...
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There are a limited set of variables available in creating email notification templates in Jira Service Desk cloud. Any way to access the issue reporter's email address, first, and last name (s...
- Question
- jira-service-desk
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Hi, here'S Florian. Somebody a resolution for following usecase? We have a workflow with approval. The Approver is only a customer, not an Agent, so the approval has to been made in th...
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I want to create jira ticket from a specific mail address example From: Notify@xyz.com To: L1Support@xyz.com
- Question
- jira-service-desk
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Hi all, today we updated our Jira Server instance. We have now installed the following versions: Jira Core 7.12.3 Jira Software 7.12.3 JIRA Service Desk 3.15.3 System Encoding &...
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Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start aga
Hi dears when i try to add my first project in jira service desk a message saying Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again. wh...
- Question
- jira-service-desk
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...tmlBody: "<p>Body</p>", to: [ users: [[ name: "username", active: true ]] g...
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Good Morning, Having issues with the majority for customers in out Jira Cloud release, when a customer is added via email address the record is saved as a "qm:........" string and not as the email a...
686 views 6 0 Deleted user December 12, 2018
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