Jira Service Management

Hello, We have users from different countries currently using our product. I want to provide them with a customer portal in their own language. For example a user from the USA should see the englis...

• Question
• jira-service-desk

Hi everyone,  I have a simple yet unclear (and probably stupid) question. I'm looking into setting up Jira Service Desk to try it out on Linux (CentOS 7). What I wanted to know is where the dat...

• Question
• issue-collector
• jira-service-desk

On "Serving customers with a knowledge base" (https://confluence.atlassian.com/servicedeskserver035/serving-customers-with-a-knowledge-base-894759682.html#Servingcustomerswithaknowledgebase-link...

• Question
• jira-service-desk

I want to write a Groovy script that will identify the organizations to which a user belongs. I can go the other way using  def organizations = organizationService.getOrganizations(currentUser,...

• Question
• groovy
• jira-service-desk
• organization

I get this " Edit Your Queues " tip, in a blue colored box, at the bottom right of my browser when i click on Queues. Somehow that blue colored box just doesn't disappear as well as there is not...

• Discussion
• jira-service-desk

I have built out two system one for prod and one for uat. I need to know how to install the Jira software for each environment. I will adding them to a load balancer and migrating the data from MySQL...

• Question
• jira-service-desk

I just set up an email handler for one of our service desks. There doesn't seem to be the standard setting in the config that allows the emails to remain in the account after forwardin...

• Question
• jira-service-desk

Hi, We had three service desks in our env and today morning when I tried to access my team service desk it says: Something seems to have gone wrong You don't have permission to access this Service...

• Question
• jira
• jira-service-desk

Hello, As administrator, I want all customers in a project to view all issues in the project. How can I do this? Thank you.

• Question
• jira-service-desk

We just purchased Service Desk with 3 Users as Agents and are trying to add a few Collaborators, but none of the Q&A I am looking at helping me to find the so called "Collaborators Tab".   ...

• Question
• jira-service-desk

Our objective is to add new link from the client view. With this link the client would be able to reopen a ticket. Our objective it to have something like the 'Cancel request' (see below...

• Question
• jira-service-desk

We got Jira service desk down and in the log we see: ---------- 13 plugins failed to load during JIRA startup. 'com.atlassian.servicedesk.servicedesk-notifications-plugin' - 'Service Desk Notifica...

• Question
• jira-service-desk

Hi, I have configured a template for the email notification with a specific design. When a costumer open a ticket, this customer receive an email with the right template. But the Service Desk team...

• Question
• jira-service-desk

Here's what I want to do: I want to limit what type of issue customers can create, i.e. I want all incoming things to first be "New Issue" The team will then vet these "New Issues" and determin...

• Question
• jira-service-desk
• permission
• portal

Hello - we had discovered that there were customers added to an Organization, which shouldn't have been there.  We typically add customers to an organization via the "Add customers" button....

• Question
• jira-service-desk

When I add a then clause in automation, the list of fields that can be edited with an issue is only showing the system fields. Why is that and can I change this?

• Question
• jira-service-desk

Hi! Would it be possible to implement following in Jira SD: If a ticket hits a specific status, an e-mail including the content of the ticket (reporter's notes and attachments) will be created and ...

• Question
• email
• jira-service-desk

I recently installed the IT service desk starter license as an add on to our Commercial Jira installation on our Server.  I'm an admin for the main Jira installation and the IT service Desk, alt...

• Question
• jira-service-desk

I have service desk project. How can I get customer portal URL? Offcourse, i can choose "Project"-->"Portall Settings"-->"View and change" an then copy address from the browser. But i need to g...

• Question
• api
• jira-service-desk

Hi Team, We are facing an issue in our jira service desk setup, where the each email ( in a email thread) reply is creating duplicate ticket. this is not happneing for all tickets or emails. But we ...

• Question
• duplicate
• email
• issue
• jira-service-desk

When a request is received through the email channel, attachments end up as links instead of being attached.   Is this a configuration issue or standard functionality which cannot be changed? ...

• Question
• jira-service-desk

How do I setup my service desk so that when customer try to create a request they don't have to sign up? This my current setting for Customer Permission:   However when I try to access the ...

• Question
• jira-service-desk

Hi, I'm unsure if this is a Service Desk or Confluence plugin based issue. I've creating Confluence pages for exposure through JIRA Service Desk. It's going well so far especially since the look &am...

• Discussion
• confluence
• jira-service-desk

In my JIRA Service Desk, I have create a single select custom field, which I set the filter as all active users. And But when I login my customer account in customer portal, no users in this field f...

• Question
• jira-service-desk

Have established an approvers field in the portal form (JIRA Service Desk) for users raising a change request to select an approved authoriser for their change. This is working nicely howev...

• Question
• jira-service-desk