Jira Service Management

I would like to have the widget default to a "Table of contents" and display a request type instead of asking a question. I would also like all KB articles to sort alphabetically by default.

• Question
• jira-service-desk
• widget

Due to compliance issues, there are times when we can't show the message contents to the customer in an email from JSD.  But there are many times, when we are not including sensitive informatio...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The incoming email HTML is not shown correclty while opening an issue via e.mail in Jira Service Desk.  This is how it looks like: test -----------------> this is the written text of the em...

• Question
• jira-service-desk

Hi, We use the Server version of the Jira Service Desk, and now we are trying to create a public webpage for the Customer Portal. It is installed to our private server, which is not accessible for c...

• Question
• jira-service-desk

Hello, Here is our scenario: -  Client emails a team member directly with a support request. -  A member of our team goes into Jira HelpDesk and manually creates the ticket, setting the ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   i have a customize resolution field scheme. he is quit simple. : only 2 values : Done and Refused. Actually i am not able to set by default the resolution according to my workfl...

• Question
• jira-service-desk

Dear community, we use the Jira Servce Desk for our customers. Several of our clients describe the problem that they can not use Firefox (latest version) to comment on tickets. They&n...

• Question
• jira-service-desk

...esk", "active": true, "timeZone": "Europe/Prague" }, "body": "statement1", "updateAuthor": { "self": "http://localhost/rest/api/2/user?username=jitusurve", "name": "user", "key": "user", "e...

• Question
• jira-server
• jira-service-desk
• server

Hello, it seems that when a supervisor approves a request in the portal it not clear to the user that his approval was accepted by the system The fact that the approve button remains on the page ma...

• Question
• approver
• jira-service-desk
• jira-service-desk-server
• server

Hello,   we got the problem that every communication in a specific project needs to be via mail between a customer and agent. We already have JETI and ScriptRunner installed so we can extract...

• Question
• atlassian-marketplace
• email-this-issue
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• +1 more tag...

Hi Community, Can you advice me on what's wrong with my code? it seems not to work when I want to change the value of Issue Type (e.g. Bug to Problem) using the value of single select field. Here's...

• Question
• adaptavist
• jira-service-desk
• scriptrunner
• server

This is error Your JIRA Service Desk license's user limit is exceeded. Users with this license only can't create issues until you have upgraded your license or reduced the number of u...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I am new to JIRA. Struggling with following scenario. 2 members one from Project Lead group and one from Project Admin group not able to modify OR assign "Priority" for Bugs.   Best R...

• Question
• jira
• jira-service-desk

Our Jira pages changes to messy code in some part of the pages.

• Question
• jira-service-desk
• jira-service-desk-server
• server

    Can anyone share JIRA service desk installation guides in HA environment ?

• Question
• data-center
• install
• jira-service-desk

I was wondering if someone can help.  When I access my queue, I used to be able to copy and paste from Jira into excel and it would pretty much copy over the exact format.  Now, out of nowh...

• Question
• jira-service-desk
• cloud
• jira
• jira-cloud
• jira-service-desk-cloud

Our customers are able to open request tickets via email or additionally register for the portal if they wish to view their previous tickets, etc.  I wanted to see if we can generate report opti...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have addons like Slack Connector, Slack, Jira App for Chat which are consuming a Service Desk License as well as a Jira Software License. Is it okay to unlicense these Addons as I don't have plans ...

• Question
• app
• atlassian-support
• jira-service-desk
• jira-service-desk-server
• server

Hello   Context : JIRA Service Desk 3.8.1  : JIRA Software 7.5.0   SLA configuration has already set (only settings without any code or script). => SLA : Start...

• Question
• jira-service-desk
• jira-software

When running queries on open customer tickets from our customer list (by clicking on the number of tickets next to each customer) the following query is used: reporter in organizationMembers(XYZ) ...

• Question
• jira-service-desk

How can I solve this problem? After registering some automation rules, Jira asks me to select another user because it has been deleted. Note: The project was created from an existing project.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I modified the create issue template on JSD Customer Notifications, and JSD continue sending the same email as before. ¿Anybody with this situation? Thanks.  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Does anyone know if you can implement processes in JSD according to TMForum Application Framework? Has anyone done that? I don't have access to the framework right now (we are in a process of re...

• Question
• jira-service-desk

Please take a look at these screenshots: next You can see that "Create Users" check box is checked. But when new customer send us an email for supporting (E.g new customer email newcustomer@...

• Question
• jira-service-desk

Hi Can you please let me know how to update my user name since my account has changed? I'd like to update my user name from ext.kwada to kwada. Regards, Kiyoshi Wada

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud