Hi, I need to share file to some clients like an update. I want to send a link to all my supported clients which point to a file hosted in Jira Helpdesk. The client has to login to access the file....
I have a new Service-desk installation. I have configured a mailbox to fetch mails. Tickets were created automatically. After that I created an additional Support-user and gave him rights to the proj...
Hello, Is there a way to alert Assignee when SLA is due soon? I am using service desk 3.4.0
We are seeing some of the customers are accidentally turning off the notification. Is there a way not to display "Turn off Notification" link in customer communication email and not to show "Do not ...
Hello, I know the setting to setup contact administration option, however not sure where this form displays to test it out. Need help to understand where the option to contact admin display...
Dear all, We are loooking for a Service Desk solution and we have any issue with the license system. 90% of our time we are going to use Service Desk, so Jira Service Desk is ok for us. 10% of ou...
I have a JIRA Server 6.2.2 with JIRA Service Desk 1.2.5 expired trial installed. After upgrading to JIRA Software 7.6.2 ( with first upgrade to 7.0.11) and installed the latest version of JIRA Servic...
Hello. We are going to use Jira Service Desk Cloud. Is it possible to integrate it with Windows Active Directory? Where can I find the description of the settings? Do we need additi...
Hi all, I had tried to use the automation rule method to send notification/alert message to remind/trigger me when my SLA is at risk of breaching but the current condition only allows me to choose ei...
Dear all, This is to notify the agents that an issue awaiting approval has been approved. I have trying to find a solution to this problem for quite a long time but I cannot get this work. I ...
I want to modify the notification template for users. I would like the avatar of the person who updated the notification to be included in the message.
Hi, On Jira you can send parameters for default form values: It's documented here Like this: /secure/CreateIssueDetails!init.jspa?pid=10001&issuetype=1&summary=say+hello+world&re...
Hi, When a customer replies on the notification email the email seems to be processed correctly according what we see under the Email tab in the view issues screen. But under the Comments tab we s...
Hello, the dates and time shown in our tickets in Jira Service Desk are sometimes only relative dates. It would be helpful to get the exact date and time instead. E.g. we got a ticket with created ...
There is a document stating that you can create linked issues in automation but the option is not available on service desk server 3.9.1 https://confluence.atlassian.com/servicedeskcloud/blog/2017/1...
Hi, I had tried some of the methods in doing backlogging/importing issues from excel into Jira service desk but once imported, the date created of the issues are the date of the issues imported, not ...
I'm trying to follow the tutorial at this link: https://developer.atlassian.com/server/jira/platform/creating-a-jira-report/ However, several of the packages and functions are outdated ...
Hi, We have approximately 500 agents over 100 teams across the organization. These teams include many different IT and apps teams, many facilities teams, HR teams, marketing, finance, etc...&n...
Hello, I have installed a custom report plugin and I can see that it is enabled in the add-ons manager. However, when I go to a project's report section, it is not on the list of repo...
We use JIRA self-hosted, and recently added in Service Desk, I created an Organization for the Customer we plan to test with ("WS"), and added in Customers (everyone who's created a "test ticket...
I got an email today introducing the login free portal for JSD, but the link is broken. I googled, and everything points to the same broken link. Anyone know where I can find info about t...
Hi Support-Team, I trieing to install the Service Desk application in the existing Jira Software but every time I became the following error: "An unexpected error occurred. Refer to the...
Hello, I'm installing and configuring a new Jira Service Desk, but I've come up to a problem and Google won't help me. I'm trying to get the customer's last comment in the customer notificatio...
Hi, 1. Is Jira Service Desk able to retain the HTML format of tickets which are created via a incoming email ? 2. If in Jira Service Desk a ticket is created bases on a incoming email, is it possib...
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