This question is in reference to Atlassian Documentation: Enabling public signup and CAPTCHA Do external customers (do not require a Jira SD license) need to sign a terms of agreement before u...
Is it possible to use custom company URL for cloud hosted service desk??
Hi, I would like to know if it is possible to automatically change the status of a service desk issue when someone assigns themselves to the issue?
This question is in reference to Atlassian Documentation: Configuring email notifications Anyone know if there is a way to customize or change the language or content in automated emails?
This question is in reference to Atlassian Documentation: Configuring the customer portal Ask your question here...
This question is in reference to Atlassian Documentation: Configuring JIRA Service Desk approvals Ask your question here...
I'm validating Service Desk capabilities. Currently I see very limited options of Service Desk Portal configuration. Is there a way to: Configure fields that are displayed on Requsts list? Currenl...
I am trying to find my service desk Id, but have no idea where it is located in the application. I need it to but a url for my request. I also need to get the requesttypeid as well. Thanks rest/serv...
This question is in reference to Atlassian Documentation: Using service desk queues I'm trying to work through our hierarchy. I'm planning to set up each customer as a project. However, this would ...
This question is in reference to Atlassian Documentation: JIRA Service Desk best practices I would like to use a distro email to receive requests for service desk. We currently use it today in...
We have tried to reinstall a save of our JSD Cloud instance () into a server version, with no luck. All of the navigation is empty. The data is there if you search for it, but nothing is findable fro...
Dear Community, I need to solve the following scenario to be able to use JIRA Service Desk as our Tool: We have several customer companies, each having multiple customers (persons) that can issue a...
Sorry everyone, forgot to mention im using JIRA Cloud Hi, I have clients from that speaks different languages. The language I use most for Service Desktops is Spanish, however I have clients that s...
Hello, I have a group in google which forwards emails from customers to the regular Atlassian help-desk cloud mail, Therefore I dont receive alters to my email when a new ticket arrives I tir...
Hi, Could you please let me know how I can invite a Customer to JIRA Service Desk via REST API? Thanks. Pavel
I'm trying to find out if there are any add-ons or open source projects that would extend the automation rules in Service Desk. I love the concept but I'm finding the available functionality to be qu...
This question is in reference to Atlassian Documentation: Setting up service desk reports My management need performance figures for a specific calendar month. Despite entering a date range in...
A customer files a request on the hosted solution and they want to go back in and edit the request. How can this be enabled?
This question is in reference to Atlassian Documentation: JIRA Service Desk Documentation Directory Ask your question here...
Hello I want to upload a csv file which contains 54 row and 15 columns,there are some records (in two columns that contain more than 255 characters some of them even more than 1000 characters). I ha...
This question is in reference to Atlassian Documentation: Troubleshooting issues with the email channel My incoming email tests ok but I still don't get the emails in my JIRA Helpdesk. What cou...
This question is in reference to Atlassian Documentation: Are Anonymous or Unlicensed Users Able To Use JIRA Service Desk? Ask your question here...
we are using JSD 2.5.9 , we would like to configure customized SLA with different goals Please suggest us is there any suitable plugin for Customized SLAs (free or Paid)
I have a 3 Agents License in JIRA. I have deleted one user so I now have just 2 Agents (admin and Sysadmin - btw. do they count as Agents?). When trying to set up a new Agent and I fill in Name and e...
Hi, I have many different request types in my Internal IT Service Desk. I would like to have multiple dropdown menus when users are requesting something. An easy example is when we have a new joine...
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