we are unable to add another customer. also, when the customer send a message thru their email JIRA app wont able to received the message.
On Linux, standalone install. I went to stop JIRA and it wouldn't stop. So after about 10min I killed the process and now I cannot get it to start back up.
I tried to install service desk using the .exe and it does not show up, I tried using the try for free link on the applications page and that gives an error to check the logs, but does not specify wh...
Hi Everyone, I have 2 separate JIRA Service Desk projects and I'm having trouble figuring out notifications. Right now in my first JIRA Service Desk project when a new issue is created and assigned...
I attempted to follow these instructions to set up a customer service project, but I don't see the option to choose the Customer Service template. I am in the administrator group, so I'm not sure why...
We have the Jira Service Desk email channel connected to our support email address which is an Office 365 / Exchange Online account. We have a problem with Jira not detecting some emails coming ...
I would like send an e-mail to the agents when an issues has been approved. I searched through the system Notification I could not find an Event with name "Issue Approved". Can this type ...
Hi, I'm currently planning and testing JIRA service desk and how it would fit to our company processes when it comes to customer support. I've read the Atlassian e-book ...
How can i remove time tracking as a required field????
hey folks (: i'm trying to add an incoming mailserver and mailhandler in Jira Servicedesk. First of all: POP and IMAP are working perfect on our Exchange 2016. I can connect with every client in ou...
Does anyone k now how to access the Service Desk "Comments" property of "public" or "internal" comment? IN VELOCITY. I can use either "$!comment" for the current comment or use "#foreach ($t...
How can I have Issue Statistics gadget listing all issues without links to issues or accessibility to issues. Only numbers with privacy on accessing the issues. Thanks, Ahmad
Hello, My customers (reporters) doesn't receive any survey/satisfaction email from jira when agents mark issue as resolved. * when issue is created same reporter does receive an acceptance email. ...
I understand that users who make requests to the service desk do not count towards your agent licenses. Is that the same for an IT staff member, who does not use Jira Service Desk as an a...
Hi, I am just in the process of setting up our JIRA Service Desk instance. We have a defined Categorisation model that we would like to set up in the tool allowing for us to track issues by either t...
Hi team, I am created one Service desk project in my instance. I am not able to create queues in my project, When I am click on "create anew queues" nothing will happen. please help me on this...
...ata.success) { return true; } else { return false; console.log('Invalid envato key') } }, error: function (errorThrown) { console.log(errorThrown); } }); }) </script>
no errors... nothing... says all is well? what will prevent issues being pulled from the email to be created?
Where is people tab in jira help desk version 3
I'm using JIRA Core 7.6.2 with JIRA Service Desk 3.9.2. Users contact our Service Desk by email, and currently we manually create a linked issue with internal actions for an issue from the More...
I've found several responses to this question but there are conflicting answers. I'm guessing that many only apply to the Server version. Is there currently a way to "greatly" customize the ap...
This is going to sound like a strange question but how can an outside user get added as a registered Service Desk Customer in Jira Service Desk? I'm asking because neither me, nor apparently any o...
Ive setup a service desk as admin and added new users to it to, but users see this view: https://www.screencast.com/t/JfXliOTDEZQL I would prefer they see what I have: https://www....
I can't seem to find many articles on this, but I am wondering whether I should anticipate having an issue with automated incoming emails. Our customers use a research survey building/tracking ...
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