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How do i customize my SLA alert/notification timing?

Hi all, I had tried to use the automation rule method to send notification/alert message to remind/trigger me when my SLA is at risk of breaching but the current condition only allows me to choose either 30mins or an hour for the reminder. What can I do to change the timing? like for example 6hours remaining to remind me? Hoping to seek some advice from the community. Hope to hear from you guys soon. Thanks

Regards,
Galvin


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1 answer

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Fabian Lim Community Leader Dec 24, 2021

Hi @Galvin Tan

You can use Jira automation now to send alerts/notifications.  Take a look at this post: https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Jira-Automation-How-to-Send-SLA-Breached-Notifications/ba-p/1894625

Regards

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JSM Jira Automation: How to Send SLA Breached Notifications

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