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How do i customize my SLA alert/notification timing?

Hi all, I had tried to use the automation rule method to send notification/alert message to remind/trigger me when my SLA is at risk of breaching but the current condition only allows me to choose either 30mins or an hour for the reminder. What can I do to change the timing? like for example 6hours remaining to remind me? Hoping to seek some advice from the community. Hope to hear from you guys soon. Thanks



1 answer

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Fabian Lim Community Leader Dec 24, 2021

Hi @Galvin Tan

You can use Jira automation now to send alerts/notifications.  Take a look at this post:


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Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

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