Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is there a way to show exact date and time?

H K Rising Star Jan 09, 2018


the dates and time shown in our tickets in Jira Service Desk are sometimes only relative dates. It would be helpful to get the exact date and time instead.

E.g. we got a ticket with created "yesterday". I really would like to know if it was actually created at maybe 8:30h or 17:15h!?

Is it possible to change that?

4 answers

1 accepted

3 votes
Answer accepted


If you are on Jira Server/Data Center kindly have a look at the following KB

H K Rising Star Jan 09, 2018

Thank you. That's what I was searching for!

Jack Brickey Community Leader Jan 10, 2018

I'm glad this question was asked. I have been meaning to research this as I really dislike relative dates. That said it appears that for Cloud there is no solution at this time? If anyone knows otherwise I welcome the insight.

Like # people like this

Is there a solution for customers on Jira Cloud?

Like # people like this

I haven't been able to fix it with the answers provided. I wsa wondering if there were any ideas for the cloud? Thanks!

I would like to know that too. 

Like Mark Hostetler likes this

I am interested in too.
It seems strange that it does not exist, it is the basis of a support tool.

Like Tom Vier likes this

Very annoying... lots of people don't know about the hover trick, and more annoyingly the mobile (mostly) works fine. How do we disable relative dates on the Cloud version?

Like # people like this
Jack Brickey Community Leader Oct 03, 2018

@Robert Salesas, you can’t disable. You can Watch and vote on this issue. JRACLOUD-41506

Like Angela likes this

This issue doesn't address the ability to see timestamps in the jira service desk queues? does anyone know if a ticket exists for that?

Like Jon Randall likes this

This is the exact issue I'm having, need to see exact times in the queues without having to hover... any update?

Like Deleted user likes this

Has anyone found a solution to changing the date/time to be absolute in the Queue view?

Apparently, at Atlassian, where they measure response times to support issues in months and years, minutes and hours are a rounding error.

Nice. The relative general dates have bugged us for a while, but never were something that I wanted to spend the time to research. Glad I stumbled on your answer -- I just wish this was in the UI instead of a properties file. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events