In a project how to change administrator user to agent...,
Is it possible to automatically add participants to tickets? We have people who look after certain customers so ideally we'd be able to set up some automation that would add 'Person A' as a particip...
Hello, I would like to know if it's possible to use another project's request type for some projects. i don't want to waste time writing the same sentences each time I create a new project. ...
Hi there, We are using our servicedesk for a few weeks now. We implemented a custom field 'starting date' for issues to be worked on later. I can imagine someone forgetting about that date and there...
Does anyone have success with managing atlassian servicedesk using Puppet? The https://forge.puppet.com/puppet/jira module seems only to support tarballs. Is atlassian servicedesk available as ...
Hi Guys, I want design email template for our department now, but I have a one question. Email template is use this code now and it connect to project #set ($commentActionBody="#parse('tem...
Hi everyone, I have just added Jira Service Desk free for 1-3 agents to our company Jira Core (We have just 2 people who will be working as support/agents.) When attempting to add second agent, I a...
Hi community! With help of ScriptRunner I created custom filed(Text Field multi-line) that shows the user properties of the issue reporter import com.atlassian.crowd.embedded.api.User import com.a...
Hello. I would like create such scheme. I have few persons in Service Desk Team. All work perfect, they receive notifications and etc. , but also I have few managers, who should only watch at case, w...
Hello Team, im having a issue while im adding a workflow to project scheme. It’s a newly created project it has only 2 tickets and Please refer the screenshot that I’m attaching. anyone aware...
The certificate on our Cent-OS Service Desk server expired recently and broke authentication to Active Directory. We ended up turning off the SSL option since we couldn't figure out how to get it upd...
Hello, With a created report in JIRA Service Desk, is it then possible to add/edit the list of field columns that are visible when you drill-down to a specific week/day/month etc.? Attached is an i...
É possível restaurar tickets excluídos?
Hi there, I have our email channel defaulting to a request type of 'General Question'. While I can change the 'type' within the request itself, the queries still pull the default email type fo...
Hi Team, Happy New Year!! We recently upgraded Jira to 8.4.3 version and Service desk to 4.4.3 version. With 4.4.3 version service desk tickets are not showing any fields except the details and sta...
Hi there and happy New Year for everyone! :) Does anyone know if it possible to configure the Service Desk so that when the agent creates a ticket on behalf of the client, a notification letter will...
Hello everybody, For beginning Happy New Year every one :) I work in a Agency and I manage the support team. We work with Jira Service Desk and Jira software. Our clients create an issue on the s...
I have Deployed on-premises Jira Service Desk. I am not able to assign Project Roles to users and when a user/customer login to service desk to raise a request, there is no permission to attach a att...
Hi there I have installed JIRA Core, Service Desk and Software. It have only just started to happen that when I try to search for any new add-on, it will give me the message "No apps matchin...
We are trying to create a JSD where all of our customers can see all open tickets. This will reduce the load on our customer experience team from having to answer the same type of tickets over...
Batching Email notification feature is turned on - but the Resolved email notifications are being sent before Created email notifications. Has anyone experienced this - and how did they fix? ...
Bonjour, Je souhaite envoyer les notifications par l'adresse email interne et non jira@domain.atlassian.net Merci pour votre aide
I have read the documentation HERE where it says to change the Project Sender email and this will set the reply address but this does not work. It will show in the from address correc...
We have a fully-implemented service desk, with hundreds of tickets. We recently added a new SLA metric, but it's now showing that tickets that were created prior to that metric being implemented have...
We recently upgraded to Service Desk 4.5.2 and want to use the new portal design mentioned here; https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-service-desk-server-an...
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