I think i can capture this with an example: When a client requests an issue , fills the form with information that its relevant to certain approvers and sends it. what determines who is going to ap...
Hello, One of our customers pointed out that they are no longer seeing Account ID's on requests. When you open a request in the customer portal it is missing any custom fields that they had filled ...
Is there a way to have a field's name display on agent view what it was renamed for use in the form? For example, say we rename Summary to Subject in the form. Subject is displayed when fillin...
I am currently working on a cloud dev instance of Jira service desk. Is it possible to export and import into the prod instance with out publishing workflows to the market place? Current issue is ju...
Atlassian has disclosed two critical severity security vulnerabilities (CVE-2019-15003 and CVE-2019-15004) in Jira Service Desk Server and Jira Service Desk Data Center on Novembe...
I have certain individuals set to administrator, the exact permissions as myself, however, they cannot Assign a job, be assigned or even transition an issue. I even added them as a single user ...
Hi, I'm using Jira service desk cloud and when a customer file a ticket throuh the portal, an emaul notification goes to all the customers in the same organization. How can I desable that w...
If I give someone the service desk agent project role will they have access to jira service desk, meaning product access and they use up a license or will they have access only to the customer portal...
Hello we're setting up our service desk instance and migrating from a different service. As part of our functionality, we need to be able to create requests/tickets by emailing the customer first as ...
Hi, I was just wondering how people are reporting on First Contact Resolution using JIRA service desk. I've come up with a couple of methods but I just wanted to see if there are better ideas...
I have two customers, both in the same group. The group does not have product access but has access to the customer portal. One customer says he sees two issues open, the other says he sees one issue...
Internal JIRA users, administrators, site admins, jira-servicedesk-users, jira administrators If I delete internal jira users administrators, and jira administrators would something go wrong...
I have external groups with a list of customers within it. But I can also make an organization which also has a list of customers within it. I want to make a subscription for a filter to an organizat...
Hi I created a new classic "External service desk" project. I created a new one with "Share settings with an existing project" option by selecting the first one. Results: - i lost the righ...
...license? I feel like in JIRA, you can do a lot of different things but get the same result like what I have stated above, is this true. Thank you.
Greetings All, I have been searching for a way to adjust how emails are translated into new issues or added as comments to existing issues for our help desk. We are using the Cloud based Jira Servic...
Our service desk uses the portal but accepts also emailed requests. The requests mailed to support@ are written in German or English. The automated response is always english though - is it possible ...
I've already followed the following article and added every group and every person, including the 'service desk team' to the 'issue created' notification in the default notification scheme, none of u...
Good morning community. A pleasure! I am new here and I have a question to ask you and I hope you can help me. Sorry for my not so good English. I am using Jira Service Desk and I have the followin...
I have IT staff. I would like this IT staff to log trouble tickets, see all the projects that my company has on JIRA, be able to look at the different queues, add customers, etc. Should I put this gr...
Hello, we have a Jira Service Desk project for customer in different languages. The issue status were created in German, but are also translated into English. If a customer with language English v...
I am currently evaluating the Charts and Reports add-on for Jira Service Desk. They tell me that in order to see the data through the portal I need to tag my issues with an organization. ...
I want to Add a Mail Handler for a Public Folder (Exchange), but I'm gettint the Error that he cant find the Folder. How do i declare the Folder Name for a Public Folder?
Hello , Based on HR boarding(Request type) details ticket will be created in HR Recruitment(Request type) from customer portal . How to link these two tickets automatically , Can any one help with a...
In the CSV format date are not matching and importing wrongly..., facing issue with time format
User | Count |
---|---|
31 | |
27 | |
17 | |
13 | |
11 | |
9 |
Subject | Author | Posted |
---|---|---|
2 hours ago | ||
2 hours ago | ||
2 hours ago | ||
3 hours ago | ||
6 hours ago |