...pplied to the parent.") setSkipScreenCheck(true) } // validate and transition subtask def validationResult = issueService.validateTransition(adminUser, it.id, actionId, issueInputParameters) i...
Hello, I am new to Jira SD still in testing phase, Can we send commands to Jira SD by email? for example I received an email notification that an issue was assigned to me, can I reply back ...
Hello, I want to try this function Create Linked issue, but destination project is not visible for me. I am admin on both projects - in Servicedesk and Jira. What can be issue? What shou...
Hello, I have the following use case. We have linked knowledge base to servicedesk, but on that space also present some articles which should be visible only for agents or support teams during ...
I have a service desk request type that has Epic Link as one of its "Hidden Fields with preset values", but it seems like this doesn't always populate the Epic Link field.
When a certain user is using the canned response feature, the table it makes looks broken. It only happens for a certain user, but doesn't appear to be a browser issue as he's tried various browsers ...
Hello, I am new to Jira Service desk and I am trying to configure it Currently, my external clients contact us through a live chat (intercom) and then the agents create the tickets, however the clie...
THE TOKEN CODE IS GENERATED, THEN I COPY AND PASTE IT IN THE PLUGGIN AND THE CREDENTIALS ARE NOT ACCEPTED
Hello Please I wanted to see the following. Actually the comments are added to the subject but the isue is not updated to waiting for support, and when I reply an isue it is not automatically passed ...
I am working on setting an automation to set a new status when a ticket has exceeded a time limit. I'm choosing the "Time in status" trigger. After configuring it, the logs seems to i...
I want to customize the look and feel of my internal notifications (agents, administrators) the same way I tailored the notifications for customers. Is that possible for Jira Service Desk Cloud in Ne...
Issue Links section is not showing in JSD. Might be due to a configuration done by our initial provider but I am unable to find where this is done. We do have a custom link that does show using an ad...
...ote that I have already imported my Windows CA's public key into the java certificate store. (keytool -importcert -keystore ./jre/lib/security/cacerts -file /home/jmyuser/CA_DER.cer). &n...
How are Priority Calculations accomplished in Jira? For example if I am using something like "Impact" and "Urgency" values for requests, then how is it numerically calculated and assigned an status o...
...hould appear in this table. Observations: 1) My understanding is that the fields should appear in the order that they are listed. But that doesn't seem to hold true here (Figure2) 2) I've added 2 n...
I have a service desk project which involves my agents as well as an external agent from another company. My goal is for the external agent to only see issues assigned to him or if his the reported ...
Is there a smart value that would state whether a comment was sent via the portal? I know {{comment.internal}} will tell you whether the comment is visible to the client, but is there a way to determ...
How do I notice when a client answers the email. The status on waiting for support to customer because that is not happening to me.
Hi, We have email alerts coming from DB servers which needs to be taken care of, however, we cant directly add this to our customer as we cant accept the invite using the server email id. To redirec...
Pretty straight forward - One of our projects require a user to update the issues in JSD on a daily basis via an excel/csv import. They do not have administrator access. Is there a way I could expose...
An unhanded error occurred.We are working on it. I have successfully integrated Microsoft Teams with Jira server as per mentioned steps in Jira Server( On application in MS Teams) docume...
Hello, the work order submitted by the customer wants to be automatically assigned to the relevant responsible person. There is no need for the administrator to manually assign tasks, how can the set...
Hi, i'm using MS AD user catalog, one of users was disabled in AD and it is inactive in Jira SD but after enabling it in AD it is still inactive in Jira syncronisation is ok how can i ma...
Hi Team, Is there any available option in Jira cloud Support Desk to create an alert when any of the jira ticket gets deleted ? We recently had a situation where one of the tickets got dele...
Hey guys, Trying to create a search which shows issues updated less than or equal to 5mins ago. issuetype in ("Reception - General Assistance TTP") and status in (Open) and updated &l...
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