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An unhandled error occurred.We are working on it. Edited

An unhanded error occurred.We are working on it.



I have successfully integrated Microsoft Teams with Jira server as per mentioned steps in Jira Server( On application in MS Teams) documentation. All connections like webhook and application link are also successfully configured as per documents.

Jira Service desk's notifications are receiving on Jira server (in MS Teams Application) to the assigned group but My problem is that I'm unable to handle my Jira Service Desk requests from the Jira Server (via MS Teams application). It is throwing me error "An Unhandled error occurred. We are working on it".


JSD issue not display in chat.png


For your reference, herewith I'm sending detailed information about application versions.

Versions on MS Teams side
• Microsoft Teams Version (64-bit)
• Jira Server Application in Microsoft Teams :- Created by: SoftServe, Inc.
Version 2019.6.8

Versions on Jira Server Side
• Microsoft Teams for Jira Server (Add on ) :- Version 2020.5.1
• Jira Server :- Jira v7.12.1
• JIRA Service Desk Application v3.15.1


Thanks in advance 

1 answer

Dear @nikhil_devshi ,

Please, contact our support team by going to this link and filling in the form provided there, so we could resolve the issue for you.

Best regards,

SoftServe Support Team

Dear @SoftServe Support ,


  • We are already created ticket with your support team and it is still in process from last more than 2 Months.
  • We are still struggling with the mentioned issue. Communication process is very slow and very outdated  (For quick resolution,They even didnt try to take remote connection.I dont know why? )
  • We have been to waited for long time for their every response after what they asked for.And still waiting. I hope your support team will take quick action on the issue.


Thanks & Regards


Hi @nikhil_devshi ,

We apologize that investigation takes so long. Please let's continue our communication in scope of the ticket you submitted (#119289).

Have a great day!

Best regards,
SoftServe Support Team

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