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Jira Service Management
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When I try to link my Confluence space to my portal as "Knowledge base", I don't see my space . My Space and JSM site have the same domain name. I do like that : From your service project, go to ...
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We have a knowledgebase (Confluence space) set up to help agents solve common problems. It's not accessible to customers. Most of the articles in the knowledge base contain the product name, and so ...
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Hi, i am working with the cloud version of jira in default paid plan and got the default paid plan for confluence. Now i want to connect confluence with jira and it seems to work. After...
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I want to be able to export creators of service management issues (support tickets) within a specified date range, showing their name separately from their email address. We need this to upload into ...
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Dears, Is there any Idea to create transition screen with only comment filed ? I try to create screen with comment filed only but I couldn't BR,
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Hello everyone Maybe some one can help me out with the following question. I would like to create a new automation that does the following: When a customer creates a new ti...
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Good day. Could you help me with jira application. In browser version i can answer in comment by response template, but i could't found how i can use it in apllication jira.
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I have a groovy script in Post Function for one of workflows in ServiceDesk. It creates objects in Assets. I found out that these assets are created by the user that performs transition. Is ...
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Goodmorning , can someone show me the step with an example or link me an article ? . thanks a lot for support :). M.M
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I would like to 'revoke access' for user using REST API for Jira Service Management. I can't find any information about it in documentation. Is it possible? How endpoint should looks like? Thanks!&nb...
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need to downlload attachment from jira via restapi sample code mentioned below using RestSharp; using System; using System.IO; using System.Net; class Program { static void Main(string[] ar...
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Need to get the currently logged user details , please share the REST API call to get the details.
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To clarify, currently, our clients use the Jira support portal to submit support requests that are logged as tickets in the service desk. After reviewing the presentation on the Jira Virtual Assistan...
305 views 0 0 Deleted user September 27, 2023 -
Hi there, I have been testing Discovery just on my own laptop (Windows 10) and I am coming up with a number of 0 object types. Application, User, Group are all coming back with no results and ...
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Hello I am new to Jira. Looking to make it memorable and productive.
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Hello All, I created a rule for when an issue is created AND approved AND a custom field = xyz THEN assign due date {{now.plusBusinessDays(5)}}. This current configuration is not working. Any ...
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Hello everyone, I am migration our server instance to the cloud and I am having issues with setting up the service management project correctly. The goal is, that the script runner script should se...
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Hello Everyone, How can I display the individual ticket queues for Helpdesk support personnel so I can compare various metrics of performance? Thanks in advance.
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is it possoble to store user data in the user profile instead of fetching datas per ticket?
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We are looking transferring our asset management to JSM. I'm curious to know how other clients have used the premium subscription to track software licenses as an asset. What kind of criteria are the...
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Hello Community, I would like to ask if someone could guide me to how I update the "executive view" of our current project discovery board to include project status colors other than the three major...
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Hello Everyone, My organization is running into an issue where we cannot add our user to "Jira Service Management - Customer" access only. When we add our users to "Jira Service Ma...
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Hi, I created a template for customers who create Incident tickets. I included a field for the emergency level. I would like to have some sort of pop-up or something that explains what we are consi...
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Hello! I would like to know how I can declare a state of my flowchart as closed, since I saw that there were two types of "in progress" state, "In progress" and "ready". But in my statuses that are w...
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I create a ticket in Jira Service Management, but it is not shown in the queue. However, I see it in the Backlog Priotization, so it has in fact been created. What do I need to do, to see it i...
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