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Jira Service Management
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I've tried to add to the body a form-data parameter with "file" as the key and the path of my attachment as the value. But the API return no content and didn't attach it to the issue. If I put the fi...
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Can't add a field into context fields in request type part of the project. How can I do it?
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The custom fields that are organized in Jira Service Management are not appearing in the same order in Jira Cloud for Slack when attempting to create an issue from Jira Cloud using the three-dot menu...
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At this point, I have some several issues marking a workflow status as an approval step. Do you have the same problem?
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I had "JIRA software" for internal development task management I want to create "JIRA service management" for my customer to report their issue and other request. After customer report a ticket on ...
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Hi All, Sorry if this has been asked before, i have a customer who will be sending his cases from ServiceNow to JSM, i am trying to work out the field mapping as well as the field text lengt...
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How to get the sum of time by Organization , or by Assignee. i.e Last month total Thanks, Alex
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The "add attachment" field is shown in the idea within a Jira Discovery project, but selecting a file (tried multiple types) does nothing. Screen returns to idea page with no attachment added and no ...
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Hi I need help importing issues into Jira SM, getting a fatal error regarding the string name of the business name that logged the ticket, I have them already added in my organisations in Jira SM but...
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Using JSM DC 4.20. The result I'm looking for is to require that the Resolution field gets populated when an Issue has transitioned from In Progress to Done. My understanding is that there are...
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Hello, we are using Data Center hosting type, and we're seeking input on availability of a marketplace app that will fulfill the following requirements: A grid/row type of custom field to show on a...
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Our workflow requires us to process incoming requests from a shared inbox, then forward the result of that process to another party. We then will receive the work/response done by the third party and...
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Is there a way to capture the Issue key or destination issue key in a custom field so I can display on the issue card the specific type(s) of links, along with linked issue keys? I am not...
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We're using Jira Assets as our Asset Database. Objects have attributes like serial number, assigned user, location, model, Purchase Order, price, and so on. I want to enable my techs t...
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I need to have 3 distinct support levels for ticket handling in JSM. It needs to be escalated always in this order: Level 1 to Level 2, and Level 2 to Level 3, while maintaining a single SLA for the ...
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We would like to have a release calendar in visible in our jira support portal to our customers. How can I achieve this? I also have confluence.
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I've seen a few questions like this, but without as much detail and none have the answer I need. For emailed requests, we need the reporter’s name (which is the person who sends the email) to get co...
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Hi Team, I have created a Project in Jira Service Management for Approval process. Now Once it completed to "Done". We created a Automation rule to create a new issue in Another project which is Wo...
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Hello, I have a Service management board, in which I want to add a knowledgebase section, so customers can go to it rather than suggested articles. The question I have is why does the "...
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I have several workflows in which a status is allowed to transition to itself. For example, an issue in the Assigned status could follow the Assign transition and the screen would pop and you could e...
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HOLA HOY MI CUENTA AMANECIO INACTIVA EN LOS PRODUCTOS DE JIRA SERVICE MANAGER , NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE 3 USUARIOS
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The company wants re-use of their corporate pictures in all their apps (using Jira, Confluence, Access). Can this be setup via Atlassian Access or at least prevent the users from updating their...
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Hello, I'm getting this error while trying to invite users as a customer to the project. What could be a reason for that? I would like to add that the workspace owner/admin witch more permissi...
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Very new to Jira but need to get a bug tracking system up and running quick I created a form that has all the info we need (currently using Asana) and looking to move it to Jira. But when I...
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is there a way to make it that users have to fill out the CSAT? we have many tickets but not getting responses back from customers on how their experience went and trying to see if there is a way to ...
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