Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello, Does anyone know what Send -Pre notification mean in the Notification scheme? What does it do? ow can it help? Tnx a lot
-
Hello, I have many problems with my clients. Mainly with: - Clients using JIRA with local servers. So JIRA server and JIRA cloud seems to be NOT COMPATIBLE. - Cients using ZENDESK OR ZENDESK APP. ...
504 views 5 0 Deleted user August 11, 2023 -
Hello, I need to build an automation which: 1. For a specific project (XXXProject), calculates the total number of tickets whose status is in "Done" and having issue type "Epic". What I got so far...
-
Q1. 회사엔 수백명의 고객들이 존재한다. 이들은 라이센스가 없다. 고객은 티켓을 만들수 있다. 하지만 티켓을 항상 새로 만들기 보단 다른 고객이 생성한 티켓을 참고하여 문제를 해결하길 원한다. 고객을 하나의 조직에 모두 포함시키는건 원치 않는다. 해결 방안이 있습니까? Q2. 고객용 공지사항 공지사항을 자주 업데이...
-
I have created a project using Forge const response = await api.asApp().requestJira(route`/rest/api/3/project`, { method: "POST", headers: { Accept: "application/json", "Content-Type"...
-
Hi, besides the report option for Satisfaction, which is just plain and basis. and just a list you cant even export. Is there a better way to report of satisfaction, example by agent group,...
-
I defined a new permission scheme and grant all the permissions only for one specific group and assign one project to this scheme. Based on documentation it's expected that members of the group can o...
-
We are setting up a new instance of Jira but there are existing epics and tasks from an existing set up that I would like to not have to recreate from scratch. Is there any way to clone task...
-
Hola a todos, soy algo nuevo dentro de este entorno, resulta que hice una integracion con la App "Time To SLA" pero quisiera reordenar el panel que me entrega ya que quisiera reposicionarlo en otra u...
-
Hello! I am using BigPicture to roll up schedules for Jira Projects. I was able to import projects during the initial BigPicture set-up. However, I can't seem to figure out how to l...
-
I don't know if anyone can help me with this matter but I am using Jira's service management for customer support and I want to know how I can create different services such as customer sales service...
-
My team has a meeting with IT to review our project needs so that they can determine the most appropriate resource. I believe the options in consideration are either Smart Checklist, a Kanban board, ...
-
Hi, Would it be correct in assuming that should a user have no product access to Jira Service Management or Jira Software then that user would not be able to access any issues in any projects ...
-
Hello all, I am hoping someone might have suggestions as to why this might have happened, but we recently saw some changes to tasks that had been closed for 2 years. In two cases, the users th...
-
in Jira Service Management... I am looking under user and roles and trying to get a better understanding of what each role can accomplish.... Is there a description of what each Roles does in Jira.&n...
-
I have an automation (sorry, cannot paste image) which takes in a text field as a user ID (which lets call cf[nnnnn]) and then tries to match it so a drop down field of users cf[mmmmm] is populated. ...
-
I have a custom asset object field with an object schema and objects created in JSM (cloud). I am migrating new issues from another system using the External System Import using a CSV file format. I ...
-
When we create the project using forge API, it is been created successfully, but it is not visible in the UI or API. when we try to create another project with the same name, it fails saying the pr...
-
We are aware that the icon at the top of the screen represents the issue type, however we were hoping to display the textual value of the issue type somewhere on the main issue screen (the "View" scr...
-
We are currently using JIRA as our internal service desk at our company. In order to submit a ticket, they need to go to the Service Desk link. Many employees want to be able to submit a ticket from ...
-
Hello, I want to have the sprint field as mandatory in my project, but when I do it, it is not possible to create and leave tickets in the backlog (bc for the sprint field it is necessary to assign i...
-
I have a trail for the Jira Service Management, and I'm playing around with the confluence env that I linked to the Jira Service Management env, but when I'm in the confluence side I cannot...
-
Hi, Does the Issue Type integration (E.g. Change Calendar and Change Management) in JSM support multiple issue types? For example if one wanted to have more than one workflow for Change. Regards, ...
-
I need to set up a task request form that can be sent via link to customers and employees to fill out when they need a deliverable from the Marketing department. Once the form is submitted, I ...
-
I don't know how to set holidays in ics calendar. i downloaded an ics calendar with public holidays and JIRA sees it as holidays but i don't know how to add my own holidays in this ics, i tried to a...
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 12 | |
| 8 | |
| 7 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| 7 hours ago | ||
| 8 hours ago | ||
| yesterday | ||
| yesterday |