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Jira Service Management
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...avigate through projects and their incidents.", "havePermission": true }, "EDIT_ISSUES": { "id": "12", "key": "EDIT_ISSUES", "name": "Edit issues", "type": "PROJECT", "description": "Ability to e...
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Hi We have a system where we need to manually set a users manager as an approval, as we don't have the automation available to take the information from Active Directory yet. What w...
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Dears, Is there any way to highlighting some fields in agent portal like make it in different Color or bold or underline. I can make it in the customer portal Easly but in agent porta...
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We have a requirement such that the workflow status must be updated automatically once some actions performed in the back end. We have 5 different statuses, for close status we can manually close the...
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Hi all I've just migrated from JIRA server to cloud instance using team managed projects. I'm re-building my workflow and automation rules, and thus far workflow was similar and theref...
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We need to disable the field Vendor Name if we select the field Type of Candidate as Employee. But if we select Type of Candidate as Consultant at the time Vendor Name field need to di...
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Hello. I have verified a few things, but for the life of me I can't figure it out, so please let me know. I am having trouble figuring out how to set up automation for jira-servicemanagement. When...
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Hello. I have verified a few things, but I can't figure it out for the life of me. I am having trouble changing the "resolution status" of jira-servicemanagement. I have looked into this and found...
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1.Unauthenticated attackers without local access to the system are unable to exploit this vulnerability → What does local access to the system mean? 2.Unauthenticated attackers →Is there any detai...
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Hey Community, I have the following requirement. There are 2 projects in 2 different instances. If an issue is created in 1 project in instance A or an update happens, both instances A & B nee...
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So I guess I'm one of the rare unicorns that bought an unlimited Agent license back in the days. It was great, I never had to worry about managing licenses or asking users to make silly tickets to ga...
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Hi all, I setup SLA and calendar with Time to close after resolution rule (screenshot). I was expecting the issue will auto close after the goal was met, but it doesn't. Does SLA rule auto-close iss...
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Hi there! I recently became the team lead of our service desk at my company, and I'm seeing a lot of opportunities for improvement. One of these opportunities is that we have very few granul...
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Let me start by saying that I do not want to get an add-in from the Marketplace. That's not an option. I am testing an automation rule that triggers when the SLA breaches and writes th...
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Quería saber si se puede modificar la vista del cliente dentro del portal y también las columnas que se encuentran en la bandeja de solicitud. En el caso de que no se puedan modificar, si saben...
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When filling out form that first field is linked to summary it is not grabbing data correctly
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Jira Service Management: I am trying to create an automation that sets the Due Date to be Next Thursday regardless of when ticket was submitted. E.g; If I create a ticket between October 20-25, 202...
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According to the SOC 2 report from Atlassian, Jira SM (Cloud) data can reside in the AWS US data centers, but for redundancy and availability, data can be replicated to other datacenters outside the ...
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We're using an on-call scheme for who to assign issues in a given week (rotation is weekly). We have a single issue where the assignee is given as the on call and we change that assignment weekly. ...
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Quite surprised there are no available Atlassian instructions for reverting a JSM Customer-level (i.e. external) account to a Portal-only account (or the equivalent).
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Hello! I'm looking to understand a bit more about adding participants to a JSM issue. As I understand it, in order for a user to be a participant on an issue, they need to be a member of the respect...
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We are currently using JSM (Server), but will soon switch to JSM (Data Center). We'd like to restrict access to certain request types depending on the customer's role (or Active Directory group, if t...
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I am querying the table SELECT TIMEORIGINALESTIMATE FROM JIRASchema.jiraissue ji (NOLOCK) WHERE ji.TIMEORIGINALESTIMATE IS NOT NULL The issue is when I export some of the values are ...
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I am not able to receive email via service management (sent to Jira default email). I see them in the Log table as "Failed". Here are my relevant settings below. What else do need to enable to receiv...
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We have recently transferred our Halp ticketing to Jira Service Management and the Assist app. Currently employees are getting the Assist thumbs up/down CSAT response after a ticket is closed, but al...
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Atlassian Community Events
| User | Count |
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| 30 | |
| 8 | |
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| 4 |
| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |