Is there a way to create a guided troubleshooting at the customer portal?

[alison.perez]

Hi Jira community. 

We have a set of algorithm for troubleshooting certain products that we wish to embed in the customer portal. So, it is a series of steps and at the end of the step, the customer gets asked if the problem has been solved. If answer is Yes, then no further actions are done. 

If answer is a No, another step will be recommended to be done. If none of the solutions solved the issue, then a reporting form will be displayed. 

Just wanted to get a general idea if this is doable in Jira. Thank you

[Kristian Klima]

You can create a knowledge base in JSM - either directly or import it from Confluence.

The articles would be accessible to users and each would act like a front for a step in the guide (I'm not sure what's the mechanics behind your solution but you get the idea :) ).

[alison.perez]

Thank you!