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Jira Service Desk
Questions
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Hi, In our webdesign company we would like to collaborate on projects with our customers. The desire to share a backlog/kanban board with a customer, and allowing to create new issues and prioritize...
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Good morning, we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page. After a research, we propose to: 1. Disable the browser's compatib...
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I'd love to have the checklist and/or details show up in the card on the board and not be hidden. Is this possible?
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Hi I am looking for several days how to exclude the results from a first filter in a second filter. So basically, I have 2 projects. One is for our support, the second one is for our development.&n...
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I have read this fairly limited article and can find no other more detailed articles - https://confluence.atlassian.com/display/CONFEVAL/JIRA+Service+Desk%3A+Bulk+Add+Customers and it sugge...
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I'm in the process of evaluating JIra Service Desk 2.0 and have a question: when I try to assign an issue to a user who is not an agent I get 'user cannot be assigned issues' , even though the user...
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This question is in reference to Atlassian Documentation: JIRA applications overview JIRA Software + Portfolio is superb. Installed those locally ("server" mode), excellent. But do I need one more (...
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When a service desk agent creates a ticket, organization is not automatically added. Is it possible to add this with the automation plugin or with scriptrunner? Issue's created through the customer...
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Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below *** We're delighted to announce that...
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how to get all the issues from a project with jira rest api? thanks in advance.
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Hi Guys, Am a new user so sorry if this is a stupid question. I have setup an Organisation (a client of ours) and setup around 10 users for them. I have a problem now when one user logs a ticket,&n...
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I wanna setup my domain on JIRA Cloud, but I didn't find documentation about it. How could I do it?
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Hi there, My question is simple as you like; what options do we have to embed the Customer Portal to our website? Thanks in advance! Milan
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This question is in reference to Atlassian Documentation: Missing Event in configuring SLA Automation Rule I get a 404 not found when using postman to trigger the UT task. Is there an updated ...
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I need to setup a quick filter to show items that are in a certain status for > than 5 days. Cant figure it out so any help appreciated. I dont want to see anything not updated in the last 5 days ...
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Hi, I'm using JIRA Cloud service desk. I would like to add a single user to watcher list when an issue is created. I tried using post function on workflow transition but Wather field is not a...
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Hi, I'd like that my customer could close or reopen and issue which is resolved on Zend Service Desk portal How can I do ?
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New feature was added in JIRA Service Desk to group people by organizations. By default customer from that organization create issue with share set to that organization. From manual: "If a customer i...
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These 2 return an errors: https://MyDom.atlassian.net/rest/api/latest/search?jql=project=PROJ+AND+reporter~joe*+AND+status!=Closed https://MyDom.atlassian.net/rest/api/latest/search?jql=proj...
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We're currently setting up and testing Service Desk and have noticed some unexpected behaviour with regards to file attachments. If an issue is created using the customer portal, and a file is atta...
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Hi guys, How secure is the platform in regards to other people accessing info? One other thing I would like to know is when will you be implementing a feature where we can delete the ...
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We are trying to setup comment security policy, so that some comments are only visible by some groups/roles. We have seen this on other JIRA Cloud instances, but for some reason can't see or en...
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Hello, Right now there are only 3 status categories - 'To Do', 'In Progress' and 'Done'. I want to create another category and associate it with my own statuses. For example, I don't want the status...
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We are trying to set up JIRA Service Desk (cloud) and I am running into an issue. I can create an service request just fine through the portal using a pseudo-customer account for testing. Wh...
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I am building up a scope for JIRA server migration to cloud. If we want to use Single Sign On or LDAP authentication, how can we do that in the cloud? What is the cost for it?
Related collections
4 changes to queues and issues you don’t want to miss
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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