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Jira Service Desk
Questions
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I am having trouble figuring out exactly where things are going wrong with this. Despite what I try, when my customers reply to a notification (e.g. an agent asks a question regarding their req...
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the data i get gets cut off after 1002 row and I can only export to CSV (which is an issue when comments have commas) - can't seem to export to excel directly
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Is there a way the ticket count can not include the sub tasks? We have a couple of processes that by counting the sub tasks it over inflates the counts. Thanks, Blaze
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Hi Team, I have Project Administrator permission, and want to change Project Lead, but can't do that. Drop down list always show 'No Matches'. The documentation says that Project Administr...
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Hi Team, I want to create 1 report i.e. Time to resolution as per severity in Jira service desk. can I get some inputs o this area.
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Sometimes, a Customer responds to a Ticket after the Ticket has been resolved. Unfortunately, the Assignee or relevant agent is not automatically aware they may need to respond to the Customer. Is t...
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Good day I want to list service desk requests where an update was made after it was resolved - something like "project = ISD AND status in (Canceled, Closed, Completed, Declined, Done, Resolved) AND...
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Hi Community, Hoping you can help us solve this one: We're using JSD on server without the portal. We've been sending and receiving customer communications just fine (we built our own file up...
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When a user is trying to create a ticket the Attachment window displays ' An error occurred when loading the attachment field'. She's using chrome and it's up to date, I've cleared her cache and weir...
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Jira Service Desk: Reporters and 'Requested Participants' are not getting emailed updates since new the new issue view was put in place. I created an issue for a customer then updated the re...
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Jira Service Desk: How do i set a default assignee for issues emailed in ? e.g. When a user sends an email to : support@<insert my company name / project here>.atlassian.net ...
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When we flip a Service Desk ticket to Resolve, i was wondering if there is a way to have that pop show up the link to confluence articles. right now it just shows Resolve and
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I am a system administrator for Jira Cloud, and I have one Service Desk project that is behaving strangely. Emails from non-company domains do not generate issues, even though the system, application...
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Hello, This is not likely an existing feature, but i wonder if anyone thought of a workaround. I would like to set up my JSD request types so that the collection of fields displayed within one type...
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I have this customfield where requestors put links in there but this is done by the triage specialists. I am wondering for Jira Service Desk Cloud, if there was a way to have a field off the custome...
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A person left the company therefore we removed him from JIRA, but we know his projects, issues, and other things that he did are still on JIRA. Now the new agent that took over cannot create issues b...
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Situation: Customer creates incident. ServiceDesk Supporter analysis show that this a bug or CR which needs a deployment. SD supporter also needs to get an approval from the customer because the cha...
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Hi everybody! We have some problems with Jira Service Desk plugin. As an example: 1. We've download latest JIRA docker image(8.5.1) 2. We've configured it as "install all for me" 3. We've downloa...
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Hello, I have a workflow I am trying to implement which has two stages of approval. In the first stage, the user will choose a user to accept the request, and an email should be se...
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When I create a new ticket(bug) and I define the customer, the customer does not recieve any email. The customer is in no way informed. What do I do wrong? We defined organizations and subsequently ...
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HI there I am running Jira Service Desk cloud and I would like to avoid my users having to sign up to Jira to submit a ticket. We are using Azure and have some other 3rd party apps integrated ...
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When I go to rise a requests and then on my requests I get broken link (Unable to connect). Its on Jira Server, I also have problem on broken avatars and issue type images. All this happened after ...
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My company uses servicedesk and our clients use portal accordingly. Whenever i have to login to portal with client credentials to show smth and/or to teach how to use it, i can not access to my servi...
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When an issue sent via email to Jira Service Desk email, is there any way we can configure to automatically assign a component based on a keyword (in email Subject or body) or an agent?
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I want to change my site name from RL****.atlassian.com to F***.atlassian.com Is it possible or must I re create a new account
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