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Jira Service Desk
Questions
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I want to customize the Service Desk Portal page, sort of described here: https://confluence.atlassian.com/display/Support/List+of+Service+Desk+Customizations+from+Atlassian+Support When I go t...
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Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....
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Good morning, we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page. After a research, we propose to: 1. Disable the browser's compatib...
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I wanna setup my domain on JIRA Cloud, but I didn't find documentation about it. How could I do it?
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I need to setup a quick filter to show items that are in a certain status for > than 5 days. Cant figure it out so any help appreciated. I dont want to see anything not updated in the last 5 days ...
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Hi I am looking for several days how to exclude the results from a first filter in a second filter. So basically, I have 2 projects. One is for our support, the second one is for our development.&n...
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I have read this fairly limited article and can find no other more detailed articles - https://confluence.atlassian.com/display/CONFEVAL/JIRA+Service+Desk%3A+Bulk+Add+Customers and it sugge...
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When a service desk agent creates a ticket, organization is not automatically added. Is it possible to add this with the automation plugin or with scriptrunner? Issue's created through the customer...
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Hello, Right now there are only 3 status categories - 'To Do', 'In Progress' and 'Done'. I want to create another category and associate it with my own statuses. For example, I don't want the status...
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Hi Guys, Am a new user so sorry if this is a stupid question. I have setup an Organisation (a client of ours) and setup around 10 users for them. I have a problem now when one user logs a ticket,&n...
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Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below *** We're delighted to announce that...
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I'm in the process of evaluating JIra Service Desk 2.0 and have a question: when I try to assign an issue to a user who is not an agent I get 'user cannot be assigned issues' , even though the user...
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Hi there, My question is simple as you like; what options do we have to embed the Customer Portal to our website? Thanks in advance! Milan
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This question is in reference to Atlassian Documentation: JIRA applications overview JIRA Software + Portfolio is superb. Installed those locally ("server" mode), excellent. But do I need one more (...
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This question is in reference to Atlassian Documentation: Missing Event in configuring SLA Automation Rule I get a 404 not found when using postman to trigger the UT task. Is there an updated ...
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Hi guys, How secure is the platform in regards to other people accessing info? One other thing I would like to know is when will you be implementing a feature where we can delete the ...
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These 2 return an errors: https://MyDom.atlassian.net/rest/api/latest/search?jql=project=PROJ+AND+reporter~joe*+AND+status!=Closed https://MyDom.atlassian.net/rest/api/latest/search?jql=proj...
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Hi, I'd like that my customer could close or reopen and issue which is resolved on Zend Service Desk portal How can I do ?
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how to get all the issues from a project with jira rest api? thanks in advance.
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Hi, I'm using JIRA Cloud service desk. I would like to add a single user to watcher list when an issue is created. I tried using post function on workflow transition but Wather field is not a...
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I am building up a scope for JIRA server migration to cloud. If we want to use Single Sign On or LDAP authentication, how can we do that in the cloud? What is the cost for it?
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Currently, my request form uses field types Summary and Description for Issue title and description. I wish to add few more Summary fields to capture additional information from the end user such as...
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We are trying to set up JIRA Service Desk (cloud) and I am running into an issue. I can create an service request just fine through the portal using a pseudo-customer account for testing. Wh...
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New feature was added in JIRA Service Desk to group people by organizations. By default customer from that organization create issue with share set to that organization. From manual: "If a customer i...
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We are trying to setup comment security policy, so that some comments are only visible by some groups/roles. We have seen this on other JIRA Cloud instances, but for some reason can't see or en...
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