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Jira Service Management
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I am completing my assignment at an organization that is using Jira Service Management. How can I keep my access to my data once my current account closes? Is there a way to add a separat...
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Hello. Is there a way I can view the sent email logs? Or do I need to go to support and ask them to check? I can see emails coming in from a customer, but they are not receiving our...
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Jira allows anybody accessing the customer portal or sending an e-mail to the address associated with a JSM project, to create a customer account. How can we get notified when such an account is cre...
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Hello, I created an automated rule when I transition the issue/ticket from IN PROGRESS to RESOLVED, then send an email to the reporter and the email must contain the las comment made that was filled...
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We have observed that the Jira Technet application has stopped processing incoming emails since September 2024. This issue is impacting our ability to automatically create and update tickets via...
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The change calendar used to show in the left hand navigation, however since the UI update within the last few weeks, the calendar is no longer listed in the left hand navigation. How can we rec...
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Hi folks, We've got our customers set up into different organizations in JSM. Some of our customers in a given organization have voiced they don't want/need as many notifications, while others in di...
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Lads! Need to know how to perform actions (i.e. work item transition) on the issue that is just has been created. Meaning, 3rd step should regard only to created by auto...
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Hello, I’m located in Argentina and currently working with Jira and Jira Service Management (Cloud). I’m experiencing noticeable delays in the execution of automation rules, with some taking much lon...
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Quick question - do the organisation permissions supersede the project permissions? i.e. if the Browse Project permission is set to Service Project Customer - Portal Access but they're not in the or...
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Who is using Asset in JSM? I am starting to test with the Entra ID import but I am wanting to limit what is imported or where it is imported to. First off I only want to bring in users that are in a ...
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I am looking to find where I can see the leftover storage on each of the apps. Currently testing the free plan and it is stated there is 2gb storage. I was unable to find it using the follow...
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Hi everyone 👋, I’m currently experiencing a strange issue with email notifications in Jira Software Cloud, and I’m wondering if anyone else has encountered something similar or has any ideas. The ...
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Hi Everyone, Got a case here, where...i'm stuck. Here is the point Originally, we had 3 SLA running (Assign , Total time , Agent time) Something quite basic, but enough for a few. Soon, i'll hav...
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Is there an equivalent "add, edit, or remove field tabs from an issue type" available in Jira service management data centre. I know this is an available feature in the Cloud version. I am looking t...
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From what I understand: With 2 Jira Service Management Premium licenses (for the administrators of JSM) + 2 Guard licenses, I can set up SSO for all employees (200–250) using AAD users in our orga...
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Hello all, I am facing troubles applying security on a specific Service Desk project we have in our company. What we want to achieve, is for two groups of people to work on their tickets wit...
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Hello all, Does anyone know how to change the order of the automatic active tab when you hit the ‘Customer response required’ button? Currently, the active tab is 'Add internal comment', which does ...
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I have built a rule that creates a work item when an asset is older than 3.9 years. Every time the asset is updated, a new work item is created. And I would like to have a query that first checks if ...
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Finance team have 3 different support group for 1 specific ticket. How to track the SLA taken for each of the team? We are using a same status, not another status to create a stamp or etc. Everythin...
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Hi, I am trying to creating a Forms Data connection using x-api-key: I am getting a 403 Forbidden. Is there a way to send the call with the header x-api-key? Entering jus...
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Our organization currently has no active billing admin. I am an Org Admin (email: REDACTED), and need access to the Billing section to manage our subscription. Please assign me billing admin rights...
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Hello all, I have a JSM Dashboard that has the Rich Text gadget where I keep my random notes. To edit the text in my notes, I have to 1. Click on edit this dashboard 2. Then config the ga...
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We utilize JSM Cloud and have created SLAs which work well but we cannot seem to display them correctly when we add them as a column in Filters. The ticket was created at 3:55 PM and In this screens...
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I would like to give the users a choice of few selective people to get approval on a workflow. Requestor need to choose a name from the given list of users ( 10 to 15 users) show...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |