I have issue with automation rules on insight jira in CMDB ,after upgrade automation not working , I getting error : /rest/insight/1.0/automation/rule/34/events/run; user: case.bot1 ERROR case.bot 59...
We have a JIRA project "PDCOLLNEO" and default assignee of each ticket is Amit.Mehta We need if any issue Type of (Bug and Other Request) and reporter is sysadmin then all such tickets must be by def...
const fetch = require('node-fetch'); const FormData = require('form-data'); const fs = require('fs'); const fi...
Hello, I am a Jira Administrator and I am looking at making a test plan for all our implementations that we can follow. I want to ask if anyone knows or has a template of something similar. What I ...
Hey Guys, I wanted to get advice prior taking the exam for the ACA-910, are there any must that needs more attention while studying for it, I recently completed the ACP-620, for a beginner it felt a...
If I make auto assigning the ticket at some stage in the workflow. how will this affect the already existing tickets?
Hi All, We have imported our AWS resources into JSM Assets (Data center). We want to monitor particular object type (VPC Links) to be monitored so that it does not reach our limit. Can we trac...
Hi All, for some reason i can't login to Atlassian, Jira and JSM with my administrator email. The security email doesn't come through. Other emails are coming through and i've checked spam. M...
Hi I'm having issue mentioning a coworker for a task in confluence. The page we use for weekly meetings was created by a coworker that has left the company. We all have access to all the pages he ha...
Hello, I am reading about Activate Atlassian Intelligence answers. The first prerequisite is "you have a knowledge base space linked to your project." We use Helpdocs.io for our know...
Dear Community, I have an use case where in - We have Major Incident flag on Incident View/Edit screen which is accessible by all the users who has access to incident management. I want to r...
Portal-Only customer names default to email address. I see that I can manually edit each from the Portal Customers >> Edit full name. But, I have >100 that I would like to edit.
Hello - we are a mid-size company providing MSP services. I am looking to see if Jira can let me centralize processes, customize dashboards, create, and manage automated service desk modules, and mak...
I have several teams that would like to be onboarded to using Service Management. I already set up a project. How would I onboard different support teams to the project? Can I set up a queue for each...
I'm trying to set up an integration to Slack with Jira Data Center from a Jira Service Management Project. I'm not seeing the same options listed in the help Set up Slack Documentation . Is...
Hello, currently in our company we use JSM, it's not on the cloud, it's self-hosted. We have a script runner behavior that works so that when a specific department is selected, the hardware and soft...
Hello community, I have the following scenario. There is a custom field of the numerical type called 'Telephone Number', once this field is completed and when viewed in the 'issue view' it appears i...
Hello, What is Atlassian’s standard process for turning incidents into a problem ticket? Thanks, Scott
I have 2 Jira Service Management projects. I need to be able to provide a list of all the customers and agents in EACH project. I am able to sign into each project and go to "People" to s...
Hello Community I am trying to create an automation, to send a weekly reminder to someone to close all open "To-Do" subtasks. In the email to be sent, i want to display the Key, URL and Parent...
I have Created a Backup Automation rule to running jira backup from Jira Automation rule. I did the same api token from the My Account --> Manage Account --> Security -->...
Hello, Hoping someone can help or point me in the right direction. We have a request to build an API integration between Jira Service Management and CredentialStream (company is HealthStream). I thi...
Necesitaría conocer la forma de automatizar e identificar en el flujo de trabajo el número de repeticiones con el mismo estado si el cliente así lo decide. Además como poder incluir de forma a...
Hi there, I'm on a free confluence plan which I want to use in jira service management (Standard). I linked the space already to the jira service management instance, but the default setting is that...
Hi Community, I wanted to create a nested portal groups. User UI it displays initially Submit change requests - After clicking on this option it shows 2 options Software , hardware . After cli...
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