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Jira Service Desk
Questions
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Wanting to search for issues that I have assigned from unassigned issue queue to a specific user. In the activity history for example this is displayed as USERXXX changed the Assignee to...
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Hi I am looking for several days how to exclude the results from a first filter in a second filter. So basically, I have 2 projects. One is for our support, the second one is for our development.&n...
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how to get all the issues from a project with jira rest api? thanks in advance.
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I'd love to have the checklist and/or details show up in the card on the board and not be hidden. Is this possible?
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I have read this fairly limited article and can find no other more detailed articles - https://confluence.atlassian.com/display/CONFEVAL/JIRA+Service+Desk%3A+Bulk+Add+Customers and it sugge...
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This question is in reference to Atlassian Documentation: JIRA applications overview JIRA Software + Portfolio is superb. Installed those locally ("server" mode), excellent. But do I need one more (...
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I'm in the process of evaluating JIra Service Desk 2.0 and have a question: when I try to assign an issue to a user who is not an agent I get 'user cannot be assigned issues' , even though the user...
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Hi Guys, Am a new user so sorry if this is a stupid question. I have setup an Organisation (a client of ours) and setup around 10 users for them. I have a problem now when one user logs a ticket,&n...
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This question is in reference to Atlassian Documentation: Missing Event in configuring SLA Automation Rule I get a 404 not found when using postman to trigger the UT task. Is there an updated ...
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Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below *** We're delighted to announce that...
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Hi there, My question is simple as you like; what options do we have to embed the Customer Portal to our website? Thanks in advance! Milan
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PostGreSQL Error "remaining connection slots are reserved for non-replication superuser connections"
We are using Jira v7.8.0 with Jira Service Desk 3.11.0 and PostGreSQL 9.6.6. We are in pre-prod at the moment so max 2-3 users at any one time. Periodically when doing somethi...
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When a service desk agent creates a ticket, organization is not automatically added. Is it possible to add this with the automation plugin or with scriptrunner? Issue's created through the customer...
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I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this? Also, I need to customize (e.g. show/hide) custom fields based on first custom fi...
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We're currently setting up and testing Service Desk and have noticed some unexpected behaviour with regards to file attachments. If an issue is created using the customer portal, and a file is atta...
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New feature was added in JIRA Service Desk to group people by organizations. By default customer from that organization create issue with share set to that organization. From manual: "If a customer i...
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I wanna setup my domain on JIRA Cloud, but I didn't find documentation about it. How could I do it?
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Hi, I'd like that my customer could close or reopen and issue which is resolved on Zend Service Desk portal How can I do ?
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Hi, I'm using JIRA Cloud service desk. I would like to add a single user to watcher list when an issue is created. I tried using post function on workflow transition but Wather field is not a...
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We are trying to setup comment security policy, so that some comments are only visible by some groups/roles. We have seen this on other JIRA Cloud instances, but for some reason can't see or en...
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Atlassian community, we recently implemented JIRA Service Desk 2.0.2, and our team is very nervous about comments defaulting to "Respond to customer" versus "Internal comment". They're very afr...
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These 2 return an errors: https://MyDom.atlassian.net/rest/api/latest/search?jql=project=PROJ+AND+reporter~joe*+AND+status!=Closed https://MyDom.atlassian.net/rest/api/latest/search?jql=proj...
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I need to setup a quick filter to show items that are in a certain status for > than 5 days. Cant figure it out so any help appreciated. I dont want to see anything not updated in the last 5 days ...
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I have created a Kanban type of project. Now I want to change it to the Scrum kind of project so that I can define sprints. Is there any way I can change the project type to Scrum and start using spr...
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Hi guys, How secure is the platform in regards to other people accessing info? One other thing I would like to know is when will you be implementing a feature where we can delete the ...
Related collections
Are you a Jira Service Desk agent? We want to talk to you!
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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![Alexey Matveev [cPrime]](https://avatar-cdn.atlassian.com/60981ca654318dad64365a6e110937af "Alexey Matveev [cPrime]"){kind=avatar}
![Nic Brough [Adaptavist]](https://avatar-cdn.atlassian.com/053c857b7b2c424c1d3c24a86cb95aa9 "Nic Brough [Adaptavist]"){kind=avatar}
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