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Jira Service Desk
Questions
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Jira Service desk says that our maintenance support license has expired yet when logging into MyAtlassian account the license is valid for another year. We have tried re-applying the license bu...
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Hola a tod@s, Desde la semana pasada en nuestra organización venimos teniendo un problema grave a la hora de recibir los correos de los clientes: En Jira tenemos un handler definido tal y co...
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I`m investigating if it`s possible to export statistic reports with specific data about the raised service desk tickets. We are in the process of analyzing optimization of our hotline support....
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Hi, is it possible to restrict the visibility of the announcement banner or better the "issue collector html / javascript" we used on certain groups or users in Jira? The issue collector button shoul...
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We have begun using a Jira Service Desk Starter License (Server) and are having problems using multiple domains on our IIS reverse proxy with Jira. The reverse proxy is configured properly and we use...
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My issue type icons in Jira Service Desk Cloud are missing. See attached. This is a fresh install with no customisations. Any ideas?
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I want to prevent users from creating an issue in Jira (i.e. using the '+' icon) and force them to use the portal. I only want this to apply to some issue types. This is because the porta...
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Hi, I created issues from a table in a Confluence page and linked it to an Epic The issues get created (as I viewed it in Jira), but the links in the page to the Jira issues is missing.&nbs...
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When I create a ticket in our service desk on behalf of a customer, the Organizations-field is not filled with the customer's organization. When a customer raises the issue himself, the field is fill...
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Please enter your license key Unknown error occured An unknown error occured, please contact support. None of the trial, or the premanent licence key works..
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Good Morning, My business is looking into moving our Service Desk over to JIRA Service Desk and a few of us have projects that involve looking into Automating daily tasks. I have read the documenta...
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Hi everybody, My company is using JIRA. And my task is to use the API to get the same data as the data in the csv file when export from UI Web (all fields). I am new to JIRA. I need your help. P...
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Hello, I have a Jira server instance and an Jira Service Desk instance, now i want to get somehow in my Jira Service Desk some text information from a custom field into Jira Service desk, st...
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We have recently added updated SLA's however they only seem to cover the tickets created from the date that the SLA was updated. Will the update not factor in any JSD tickets prior to us adding...
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I followed the steps on how to automate priority, after implementing the automation. The urgency and impact field became needed to be input before you can send a request. However it is a pro...
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I#m getting the following errors after starting the ""D:\JIRA Service Desk\bin\start-jira.bat": at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(Abs tractBehavior.java:64) at o...
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I can see the time tracking report under the software side, however I am unable to find the 'time tracking' report for JIRA Servicedesk? help?
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I'm running jira service desk and confluence on a centos 7 server behind an apache reverse proxy using ssl. I'm trying to receive incoming mail from a remote host (outlook.office365.com) with secure ...
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I'm looking for configuration guidance around custom fields and their related request types. They way we have it configured now creates a mess for agents attempting to create a new issue using the + ...
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I've had 4 Jira tickets open for two weeks that have not received an answer/resolution. What is the standard answer time? This has happened before and there is no way to know how much time to expect ...
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In Jira Service Desk, we have a customer portal with several different request types, each of which make an issue with issue type "Service Request". (see "service-desk.png" below). Note: when I say ...
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We often have cases where a customer will open a ticket with us, and then CC: a group email address, either inside or outside their organization. The email address will be a service desk type email l...
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I have the customer request types as X, Y& Z and issue types as N,M & O. i want to associate N,M&O with X,Y,Z example: X=N X=Y X=Z Thanks :) ...
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Hello Team, We've a business requirement to send email reminders/ SLA's to Organization chart. For example, if a JIRA issue is created on Jan 1, 2020 at 13:00, then if the issue is still in the "In...
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Hi all! I have a date-hour picker, "Change start date", that I use as a custom field in a screen. As an agent I want to see in queues a column with the info of that "Change start date", but it shows...
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Tell us how you've implemented Change Management
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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