Unable to action JSM alerts from Teams channels
The message I get when I try to action an alert in Teams channel is:
"Couldn't run the command. Try again?"
I have a working JSM-Teams integration which sends out alerts to specific Teams Channels based on their type. Its a working solution since the past couple of years. Recently, noticed that we can't action (acknowledge/add note/close etc.) the alerts from Teams anymore. It just displays the same message for every user.
Note:
- All alerts seem to be reaching Teams and JSM without any issues
- I can add notes to the alerts directly in JSM interface
- The issue is in both Sandbox and Prod environments
The integration seems to be still connected for both Prod and Sandbox environment.
I disconnected the integration from Chat and video tools > Microsoft Teams, and added it back again. It worked for a very short time, and stopped working again. Now I am getting a different message as in the below screenshot.
I verified that I am authenticated into both the SBX and Prod JSM sites via Atlassian ChatOps bot.
Not really sure what's happening. Any help is much appreciated.