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Can't find responders when Filter by "Services" is checked

Caleb Rabbon
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September 3, 2026

When trying to add a responder to an open Jira Service Management ticket it can't search for the responders when the Services filter is checked. It just spins and never finds anyone in the JSM tenant. My guess is a bad loop when the Services is checked. 

 

It spins on the Loading... screen when I search for a name with the Services check box checked.

image.png2026-09-03_07-08-43.PNG

 

When Services is unchecked I can find the name.

2026-09-03_07-00-48.PNG2026-09-03_07-09-08.PNG

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