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How are you keeping JSM Request Participants in sync with Jira groups?

Nil Pujolràs
September 2, 2026

I’m curious how people are handling this today.

If a Jira group represents a set of users who should be Request Participants on certain JSM requests, what do you do when the group membership changes later?

Do you update Request Participants manually, use Automation, maintain a script/custom solution, or simply accept that the two can drift apart?

I’m trying to understand whether keeping them continuously synchronized is actually a meaningful problem for JSM admins, or just an edge case.

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