I want to create a ticket without an emoji, solely using the form. While the form works perfectly and creates the Zendesk ticket from the Slack channel, I've noticed that it also creates a ticket usi...
Problem in that when i resolved ticket in slack with help atlassian assist after that i am asked please ratting this ticket. When i put mark it is not sync with ticked in JSM and i can not see mark. ...
I was wondering if I can attach screenshots or files to the ticket before I create it. Or is the only way by attaching it as part of the thread afterwards?
Hi, I notice a few days ago that new messages containing images aren't being synced well with Jira/Halp tickets. Not sure if is an update on Slack or maybe a change on Halp/Jira but I get th...
I need to delete the comments in the page, the only option I can see is to delete them one by one, in that way, it sends an email notification to every one is involved in the page (editors and watche...
Currently, when issues are created in Halp, they generate an issue in Jira but the ID is different. Is there any way to create a field and/or get parity so agents that like working out of both portal...
I want to create a request form where users can select an object from a predefined list or type a new object if it doesn't exist. and its create a new object.
I am using Slack workflows to create a Jira ticket from a Slack form. I have mapped all the fields from the form into the various fields in Jira. We have some field validations in place...
Hi! I am trying to add @assist bot to public channel to configuret it as request chat (agent chat is already configured for project). But after adding the bot to public channel it w...
We are looking to implement Halp within our People Operations function, but do have some reservations with access to the back end of the system by current users. This is currently used within out Tec...
Hi, can i use the Slack triage for all my JSM requests without adding them via "Chat" in my JSM project? Basically since Halp/Assist does not support "Forms", we are unable to display the requests i...
I personally think that in the Halp section, it should rather say Help. That section has the most help out of all of them and is very helpful...
Is there a way to change the "request type" of jira ticekt in halp ? by adding an emoji in slack message?
hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage chann...
Hi, From what I've managed to dig out, currently, it isn't possible to integrate one Atlassian/Jira site with both Slack and Teams. As we're Atlassian Partner company and we work with multiple clie...
Hi, when users create a ticket in Teams, they are sent an initial notification that the card has been created, but they don't get any follow up notifications if an agent replies to the ticket. It say...
Hello, We would like to utilise Atlassian Assist to raise requests which are being triggered with a workflow action in some of our private channels. These actions would launch custom form (S...
Hi, I'm trying the Halp app. I integrated it into slack. My problem is that I need to support about 5 separate Slack Workspaces. Using Halp with separate workspaces is not effective enough, alt...
Just wondering if there is anybody out there that also use Halp Assist in Slack ?
Hi Halp community, My company is review Halp as another form of ticket intake in slack and we are wondering if there is anyway to connect our confluence help center with halp answers. Cheer...
Hi, I have 200+ Thermal and SI simulation reports that want to auto load in JIRA library. The Library is already created. But looking for a way for auto loading the results, rather than ...
Is is possible to have all users accessing the tickets from their peers and also collaborate? thanks
Is it possible to copy and paste images in a ticket? If not, is this features likely to be implemented any time soon?
once click the emoji or create the ticket using short cut it is directly created , in the demo it shows that you have the option to click raise
I'm a customer to report our feedback using Halp via Microsoft Teams. But I have a trouble about Chat accessing to see the ticket detail and follow up the information, it shows "We're having trouble ...
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