Assist

How am I not seeing the customize button on the right side pane on my Channel page? I'm only seeing announcement instead even though I have all the permissions needed as an admin. Please help!

• cloud
• halp

How do I turn off the New editor

• halp

Hi, I had updated the password but my password got lost. Now I am trying to reset password using recovery link, but I am not able to receive recovery link. My email address is: (<deleted>) ...

• halp

we cant able to access this web site projectdeliverytsat.atlassian.net

• halp
• unknown-hosting-type

Hello, My organization is looking for a Microsoft Graph Permissions Reference (seen here: Microsoft Graph permissions reference - Microsoft Graph | Microsoft Learn) for the Halp Assist Microsoft Tea...

• halp

I don’t know what this site is or how it works I never had a account on it and I want it removed because it’s a scam and a fraud and a fake account and I will report this account to the authorities&n...

• atl-rvw
• halp

I am using the the workflow that allows me to create a Jira ticket through Slack. However when this ticket is created , the text within the ticket is poorly formatted i.e. there is a lack of spaces b...

• cloud
• halp

I've been a Halp/Assist user for a few months and since the recent migration to Atlassian it seems impossible to create an issue in Jira Software directly from Slack - and that now I first need to cr...

• halp
• jira
• jira-software
• slack

I'm trying to follow the steps here - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/ From your service project sidebar, select Channels, then...

• cloud
• halp
• jira-service-management

My website page flagle unlimited speed is not optimized can someone tell me how to optimize my web page

• halp

I have created an Automation rule but somehow it's not providing the same Assignee name for Child issues from issuetype- Initiative# which is parent of Epic rather gives what's in Epic, any suggestio...

• halp

I want to create a ticket without an emoji, solely using the form. While the form works perfectly and creates the Zendesk ticket from the Slack channel, I've noticed that it also creates a ticket usi...

• cloud
• halp

Problem in that when i resolved ticket in slack with help atlassian assist after that i am asked please ratting this ticket. When i put mark it is not sync with ticked in JSM and i can not see mark. ...

• halp

I was wondering if I can attach screenshots or files to the ticket before I create it. Or is the only way by attaching it as part of the thread afterwards? 

• halp

Hi, I notice a few days ago that new messages containing images aren't being synced well with Jira/Halp tickets.   Not sure if is an update on Slack or maybe a change on Halp/Jira but I get th...

• cloud
• halp

I need to delete the comments in the page, the only option I can see is to delete them one by one, in that way, it sends an email notification to every one is involved in the page (editors and watche...

• confluence
• halp

Currently, when issues are created in Halp, they generate an issue in Jira but the ID is different. Is there any way to create a field and/or get parity so agents that like working out of both portal...

• halp
• jira

I want to create a request form where users can select an object from a predefined list or type a new object if it doesn't exist. and its create a new object.

• cloud
• halp

I am using Slack workflows to create a Jira ticket from a Slack form.  I have mapped all the fields from the form into the various fields in Jira.  We have some field validations in place...

• custom-field
• halp
• jira
• server
• slack
• +1 more tag...

Hi!   I am trying to add @assist bot to public channel to configuret it as request chat (agent chat is already configured for project).   But after adding the bot to public channel it w...

• cloud
• halp

We are looking to implement Halp within our People Operations function, but do have some reservations with access to the back end of the system by current users. This is currently used within out Tec...

• cloud
• halp

Hi, can i use the Slack triage for all my JSM requests without adding them via "Chat" in my JSM project? Basically since Halp/Assist does not support "Forms", we are unable to display the requests i...

• cloud
• halp

I personally think that in the Halp section, it should  rather say Help. That section has the most help out of all of them and is very helpful...

• halp

Is there a way to change the "request type" of jira ticekt in halp ? by adding an emoji in slack message?

• halp

hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage chann...

• halp