Jira Service Management Chat is missing Teams config

[Alex Lloyd]

I'm trying to follow the steps here - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/

1. From your service project sidebar, select Channels, then Chat, then Configure.

2. Select Add to Teams. This opens the Teams app store listing for Assist.

However I can only see Slack as a Chat option... no Teams connection. 

When i try connecting Via the Assist app within Teams itself, i get this message (in image) over and over. I've authorised the app in both JSM & Teams, but following the link in the Teams chat, but it just takes me to https://www.atlassian.com/software/halp/msteams

Has the feature been deprecated? It's the only reason we were going to use JSM!

[Evn Tomeny [Appfire]]

Alex,

That's quite odd! Could you post a screenshot of your Chat settings page?

Cheers,
Evn

[Alex Lloyd]

It was because we'd already connected a Slack account...

The message:

"A Jira site can only connect to one Slack workspace or Microsoft Teams tenant."

My reading of that implied that i can use both a Slack workspace & Microsoft Teams tenant, but only one workspace / tenant in each.

It actually means that a Jira workspace can only connect to either one Slack workspace OR One Microsoft Teams tenant (but not both).

I had to reach out to Atlassian support to ask them to remove our Slack integration (couldn't disconnect it ourselves), but have now been able to re-connect to Teams (only)

[Emel Doğrusöz]

Hi @Alex Lloyd  - let me know if you still need help. We - @Actioner - make it possible to have Halp functionality available both on Slack and MS Teams.