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Jira Service Management Chat is missing Teams config

Alex Lloyd August 10, 2023

I'm trying to follow the steps here - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/

  1. From your service project sidebar, select Channels, then Chat, then Configure.

  2. Select Add to Teams. This opens the Teams app store listing for Assist.


However I can only see Slack as a Chat option... no Teams connection. 

When i try connecting Via the Assist app within Teams itself, i get this message (in image) over and over. I've authorised the app in both JSM & Teams, but following the link in the Teams chat, but it just takes me to https://www.atlassian.com/software/halp/msteams

Has the feature been deprecated? It's the only reason we were going to use JSM!

image.png

1 answer

0 votes
Evn Tomeny [Appfire]
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 11, 2023

Alex,

That's quite odd! Could you post a screenshot of your Chat settings page?

Screenshot 2023-08-11 at 11.27.58 AM.png
Cheers,
Evn

Alex Lloyd August 15, 2023

It was because we'd already connected a Slack account...

The message:

"A Jira site can only connect to one Slack workspace or Microsoft Teams tenant."

My reading of that implied that i can use both a Slack workspace & Microsoft Teams tenant, but only one workspace / tenant in each.

It actually means that a Jira workspace can only connect to either one Slack workspace OR One Microsoft Teams tenant (but not both).

I had to reach out to Atlassian support to ask them to remove our Slack integration (couldn't disconnect it ourselves), but have now been able to re-connect to Teams (only)

Emel Doğrusöz
Contributor
April 3, 2024

Hi @Alex Lloyd  - let me know if you still need help. We - @Actioner - make it possible to have Halp functionality available both on Slack and MS Teams. 

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