How to configure public slack channel as request chat for @assist bot

Alik Khilazhev
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May 22, 2023

Hi!

 

I am trying to add @assist bot to public channel to configuret it as request chat (agent chat is already configured for project).

 

But after adding the bot to public channel it writes error message:

 

Public channels can’t be used as your first agent channel. Please /add @assist to a private channel first to continue your onboarding process.

 

I have tried to remove bot app from slack, create new chats but it does not work.

Works only with private chats.

How it could be fixed?

 

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Alik Khilazhev
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May 22, 2023

It seems like there was another project with unfinished chat configuration. When I finished it worked as charm

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