Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How can I get the Halp Ticket Number into Jira?

Dan Rico June 15, 2023

Currently, when issues are created in Halp, they generate an issue in Jira but the ID is different. Is there any way to create a field and/or get parity so agents that like working out of both portals can easily cross reference using IDs?

1 answer

0 votes
Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 6, 2023

@Dan Rico Are you using Jira Cloud or Server/DC? either way you should be able to create a customfield text type and put your Halp ID then you can use that as a cross reference 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events