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How can I get the Halp Ticket Number into Jira?

Dan Rico
Dan Rico June 15, 2023

Currently, when issues are created in Halp, they generate an issue in Jira but the ID is different. Is there any way to create a field and/or get parity so agents that like working out of both portals can easily cross reference using IDs?

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Sayed Bares [ServiceRocket]
Sayed Bares [ServiceRocket]
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July 6, 2023

@Dan Rico Are you using Jira Cloud or Server/DC? either way you should be able to create a customfield text type and put your Halp ID then you can use that as a cross reference 

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