Is there no way to create issues directly in Jira Software from Slack anymore?

[Mark Koekemoer]

I've been a Halp/Assist user for a few months and since the recent migration to Atlassian it seems impossible to create an issue in Jira Software directly from Slack - and that now I first need to create issues in Jira Service Desk. 

Is this correct? That this functionality has been removed to go from Slack > Jira Software?

[Evn Tomeny [Appfire]]

Hey @Mark Koekemoer

Evn from Appfire here. I'm going to suggest our app, so leading with that disclaimer.

Unfortunately, Atlassian did remove this functionality from Halp/Assist. Your best bet at this point to regain that functionality is going to be an app. HelpDesk+ by Appfire replicates all of this functionality and more. Take a look at the Marketplace listing and let me know if you have any questions. I'd be happy to demo it.

Cheers,

Evn

[Mark Koekemoer]

Thanks Sanjong! the benefit of the Slack > Halp/Assist > Jira Software flow was the bi-directional sync and custom forms. Agreed, this flow you've highlighted does work, but removes the functionality we depended on and will require behavioural change. 

Thanks for commenting!

[Sanjog Sigdel]

Hi @Mark Koekemoer 

Of course we can. I just verified that from my Slack. 

First of all install Jira for Slack. 

Then I did the following:-

1. Command in slack:- /jira create
2. A custom popup appears after that command like shown below:-
3. Once I add all the details I get this notification in Slack:- 
4. And fianlly opening the link displays the ticket in my Jira software