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Form Works Fine but Unexpected Emoji Zap Causes Ticket Creation in Slack Channel

Praveena Jogi
Praveena Jogi
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July 19, 2023

I want to create a ticket without an emoji, solely using the form. While the form works perfectly and creates the Zendesk ticket from the Slack channel, I've noticed that it also creates a ticket using Zap emoji for any message on the same channel, which is unexpected.

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