Atlassian Community

Hi, We are configuring Jira Service Management Cloud on the Free plan. Standard Jira/JSM email notifications are working correctly and outgoing email is enabled. However, the Automation action “Send customised email” consistently fails. We reproduced the issue with a minimal test rule: * Actor: Automation for Jira *…

There is no support email address. I cannot contact anyone. I tried to open a support ticket through the support portal - it does not recognize my companies atlassian address so I cannot even start a ticket. This is absolute trash. I am recommending my company to discontinue all atlassian/Jira products. This has wasted an…

I'm going round in circles, hopefully someone can give me the silver bullet! I am trying to update reference fields on the new services system schemas: Software Registry > Technical services > Applications Software Registry > Technical services > Software Services I'm using CSV import to update attributes. Anything that's…

Behaviour: Unauthenticated POST to https://mcp.atlassian.com/v1/mcp returns 401 in ~0.1s. OAuth completes successfully — a valid access token (expires_in ~28700s) and refresh token are issued. With that token, initialize times out after 25–30s. Reproduced consistently across ~10 attempts. Same behaviour on…

Hello Atlassian Support Team, We are currently expanding our Bamboo build infrastructure by introducing Ephemeral agents (Kubernetes Pods / Container Agents) alongside our existing static Host agents (Local/Static VMs). In our build setup, a single Plan typically contains multiple Jobs. Our goal is to run heavy or…

Hi all, has anything changed that would block or restrict the Atlassian/Jira connector in Claude? When I reconnect it, I get: "Your account was authorized, but Atlassian MCP didn't respond. Check that the server is reachable and try again." Claude then says Atlassian's connector server isn't responding. The support…

I need help. I have deleted the very large repo but I still can't push from other repos. I'm told suport may need to run garbage collect?

I'm trying to change the email on my Atlassian account (used for Bitbucket) from my old university address to my personal Gmail address. On id.atlassian.com/manage-profile/email the change shows 'Update pending verification', but the verification email never shows up in my Gmail. What I've checked and tried: - Checked…

Hello, It's been almost a decade since I logged into my account and I need to access a repo that used to be in it. However, when I go to BitBucket it says "We couldn't log you in". It seems I might have a similar issue where my account was marked as inactive. Is there a way to resolve this?

Hi Experts, Need one help in setting up an automation rule in Jira. I want to send notification to the reporter when ticket is in "Waiting for Customer" from past 3 Days and not status change in past 3 days or not any comment added. This would be the first reminder and Second reminder would be after 5 days, when no status…

Is there still no way to completely remove ANY emoji at the top of a space's home page in Confluence Cloud (including the default one)? I don't want any emoji up there and it's ridiculous that it's being forced on us.

Hi Community, We'd like to let employees build Rovo agents that use Microsoft Teams content. Our security team's main rule is that data is never shared "unconsciously" and Rovo having access to all Teams content nreakes this rule. Whoever turns on the integration should know exactly what Rovo can read and what it can't.…

Of couse you do! It's hexagon, combines all the Atlassian primary colors and if you had to draw it from memory you'd certainly mess it up. But read again. This is the Rovo Logo. I was asking about the Rovo icon… I've come to the realization - and maybe you have too - that finding triggers for Rovo in the UI is not straight…

Hey! I was recently made the lead of a space in Jira. I'm trying to update the task's template, trying to update the list of possible values in a dropdown. Unfortunately, I can't. I thought it'd be something like this: Announcing the ability to re-use global custom fields in team-managed projects - Atlassian, but I don't…

I am trying to log into another account and I get sent a verification code but I never receive the email and there is no other way that i can find to get around this. How do I log into my account when I don't reveive the email with the 6 digit code?

Dear Atlassian, I would like to use Jira system to connect with the customer by, 1. I've created the space for each customer. 2. when customer send the support request to us. 3. I would like this request to put on the space we create for the customer. 4. I want the automatic e-mail notification to customer, that we receive…

Hi, For some reason, I can't see the “actor” field in the automations anymore. How can I set an actor now? For example, I want to create a rule where AI writes a comment, but I don't want it to be the case that only I personally write the comment. That's only the case in our sandbox. In our live environment, I can still…

Hello, I need to update my payment method fro my Trello account. Please advise!

Dear Support Team, I hope this email finds you well. My name is Hoshino from Terilogy Holdings Corporation. We would like to confirm whether the recently disclosed PHP vulnerability affects your Trello service and, if so, what measures have been taken to address it. We would appreciate your response to the following…

I am trying to connect my JSM Space to Slack through the Chat option in the space settings. But whenever I click the "Add to Slack" option, I get an error saying that "something went wrong, please try again." without any details on what went wrong. I've checked all the permissions everywhere and atlassian-addons-admin has…

Currently, when adding a Loom video link to a post, it is displayed only as a link card. 🔗 The card also appears to use a generic Loom preview/thumbnail rather than the actual thumbnail from the video. By comparison, YouTube links can be embedded directly into the post and played without leaving the Forums page. It would…

This document suggested using TWG over MCP for headless situation like CI. However, I cannot seem to locate any documentation around environment variables to enable authentication outside of the interactive `twg login`, other than `TWG_BBC_TOKEN` mentioned in <a…

Hi Atlassian Community! 👋 If you manage asset data and normalization in Assets Data Manager (included in Jira Service Management Premium and Enterprise plans), we have an exciting update that will save you significant time and manual effort! 💡 Why we built this Data dictionaries are essential for normalizing disparate…

Hello Atlassian Support, I'm writing on behalf of CHORRUS GAMES S.L. (Spain). I am not the account holder. About two years ago we bought the source code of several games from a developer. The developer kept these games in a Bitbucket Cloud workspace that belongs to their Atlassian account, the original owner's Atlassian…

Moving to Confluence Cloud is often the result of months of planning, security reviews, and internal discussions. IT teams evaluate compliance requirements, legal departments review data protection agreements, and administrators configure data residency to ensure that company information is managed according to…

I am a product owner and manage an HR data platform. I am currently using Excel sheets for sprint planning. Are there any standard template in Jira we could use to use for sprint planning?

Right now, I use Meta to schedule my Facebook and Instagram posts. Just started with Trello. All event information goes into the event list, then cards are copied to the appropriate week list for the church bulletin and enews prep as well as a social media list. How can those cards put on the social media list be…

When creating a Bitbucket API Token for use with Sourcetree, what specific scopes are required for the full functionality of the app. I keep guessing and finding that I'm missing another scope (latest was create remote repo from local). I need to write some documentation for all our users to migrate from app passwords to…

How can I change the device that the verification information is sent to when it is not a device associated with my account. I have also checked 2 step verification which is disabled but constantly makes me log in different ways, I also cannot change my atlassian password because it is telling me my current login is…