Atlassian Community

Hi, We have recently migrated to Cloud. And for a specific work, I need to get the list of all archived issues with their issue type and status from my instance. At least for a specific set of projects. I tried using scriptrunner, but haven't been successful. Is there any way this can be obtained in Cloud ? This was…

After yesterday's incident was resolved, Rovo was back to working normally but this morning (22 Oct. 2026), I could not use my skill that uses Rovo to pull my Jira tickets. When I used /mcp in Claude Code, I saw that I was authenticated but the tool fetch was failing. I disconnected from the Rovo MCP from Claude settings…

Our BAU activity has effectively come to a halt due to insufficient licences. For the past seven days, we have been trying to purchase additional licences and have raised multiple tickets, but have received no response. It is genuinely shocking that a straightforward request to purchase additional licences can leave a…

Hello, any news from this previous request? The connection field is amazing but the limitation to 20 source projects is really restrictive

Log work is mandatory for my space. But time remaining, date started, work description were not mandatory. Are all fields made mandatory recently? if so, what's the logic? If CS team is creating a ticket for developer, how could they add time remaining part without proper dev understanding? Do let me know, if I can update…

Hello, I'm having trouble accessing my Loom workspace on my computer and haven't been able to figure out how to fix it. I use my Google account to sign into Loom on both my computer (Google Chrome) and my iPhone. Here's the issue: When I try to record using the Loom Chrome extension, I receive this error: "Your Workspace…

Our documentation grows quickly, but keeping pages updated is becoming difficult. How does your team manage stale content? Do you use page owners, reminders, or another workflow? Looking for practical ideas that actually work.

Hai , We are planning a Jira and Confluence Cloud-to-Cloud migration between two different Atlassian organizations. We have a scenario where a third-party Marketplace app is installed in the source environment, but the same app is intentionally not installed or licensed in the target environment, as we do not plan to use…

Hi everyone! I try to find out if there are a way to insert a template in the issue description that shows up for everyone when someone wishes to create a new user story. It could be a template where te designteam shoud do something, next part the test team and last one the developer team. Any ideas?

Is it possible to configure the fields you want displayed under the list view when All Work is selected in the Jira Mobile App? We have a few agents that triage dozens of work items and it would be helpful to change the view to include the Reporter field if possible while they are on the go.

We have a premium tier Confluence account, which provides an option to raise support ticket with Atlassian. Previously we had raised ticket. But now we are facing issue in validating the domain URL. On the new support ticket page getting error that the domain is not available- tried with both of these site URL -…

Hello dear Loom Support, this is kind of a tricky one, but severe nonetheless as I can no longer access our Loom account due to Atlassian logins. Basically paying for Business, even though I can only use Lite. I used to be logged into Loom with our official Marketing account (I am the only user/admin). This one had a…

Hi I lost my phone and do not have 2FA recovery code for another account same domain I have sent requests (multiple) to try to recover that account I have not received a link to recover the account. The repos are https://bitbucket.org/MuddyGames/ This is a new account on the same domain name so I could post the request…

Hi everyone, I’m looking into how teams using Jira Service Management handle reporting when they support multiple external customers. I’ve come across a few cases where teams have 20, 50, or even 100+ customer organizations in JSM, and someone still has to prepare a separate report for each customer every month. Things…

We have identified an issue with the Assets import process. Each time data is imported through the interface, manually created outbound relationships are deleted and replaced by the imported data. This also affects objects that were created manually, as their relationships are removed during synchronization. In our use…

I cannot log in to bitbucket and end up on a Cannot Log You In page with this message: "You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again." I have tried the solutions here:…

Hi Atlassian Community! 👋 We’re excited to announce a major upgrade to how you view, explore, and manage Assets objects! New Global Preview Panel brings rich, detailed object previews directly into Jira, Jira Service Management, and Confluence. Redesigned Object view makes everyday object management simpler and more…

I cannot remove this pop up, i press dismiss and it comes back up. I press view updates, click everything and it wont go away. Please help me.

Hi everyone, We're using Confluence to keep track of some of our internal operations, and I've run into something I'm not sure how to handle. We have one table with our suppliers (Supplier ID, Name, Department, Contact) and another with their contracts (Supplier ID, Contract, Expiration Date, Status). Both tables are…

Hi Community, I'm having an issue with a Jira Automation rule and would appreciate any guidance. I've created an automation rule that checks whether certain fields are not empty. When the conditions are met, the rule creates a new request in a different Jira project and is intended to copy all populated field values from…

Has anyone had any luck developing an AI chat, placing it in the JSM portal, and making it compliant with Article 50 of the EU AI Act? We use JSM to serve external customers (CSM still feels underdeveloped).

I am getting above error when trying to use atlassian connector on claude desktop. It was working fine previously anyone else facing this issue?

I have two ConfiForm forms in a Confluence page, FormA and FormB. FormB has two fields, f1 and f2. The f1 field serves as a recalculation flag. Once its value is changed, I want the f2 field to be recalculated. To simplify the issue, I just want to set the f2 value to a fix number. My current configurations are shown…

Hi, I am stuck in a loop trying to access my Loom desktop account. I can login but when I try to record I am asked to login again - which fails. I've tried all the usual: – turned of extensions – cleared brower data – reinstalled Loom desktop app – opened online app first then tried to login again I can access the…

I need to configure two Jira user directories so that accounts from two separate Active Directory OUs can authenticate to Jira. If I configure a single delegated authentication directory with the parent OU as the Base DN, users from both child OUs can log in successfully. For security reasons, however, I cannot use the…

After switching from Jira Data Center to Jira Cloud, we’re having a problem with an automation rule that no longer works. In every sprint, one team has a story for checking updates to the systems in use. As soon as this story is completed and marked as “Done,” the rule creates a clone in the next sprint. The rule’s naming…

upstream connect error or disconnect/reset before headers. reset reason: overflow

A few weeks ago, I started using the trello MCP with Claude and everything was going fine, until today when my agents couldn't connect to the mcp server anymore. I tried to disconnect my trello account and connect again, but I'm running into the error below: Does anyone have any idea how I could fix this?

Hi, We are configuring Jira Service Management Cloud on the Free plan. Standard Jira/JSM email notifications are working correctly and outgoing email is enabled. However, the Automation action “Send customised email” consistently fails. We reproduced the issue with a minimal test rule: * Actor: Automation for Jira *…