Atlassian Community

Bonjour, Nous rencontrons actuellement un problème avec Jira : certains e-mails envoyés ne génèrent pas de tickets. Ce dysfonctionnement nous fait potentiellement passer à côté de nombreuses demandes importantes, notamment pour l’équipe RH (SOS-RH) et l'equipe IT (support-fr). Nous avons constaté que certains e-mails sont…

Hello. I can't access my confluence page and i just saw an email that says it is deactivated. I have very important documents stored in there. Is there anyway it is possible to recover them or activate the page. Thank you for any help you can provide.

Hi there, This is likely a user error, but I built a Rovo agent to look across our Jira instance and report on the progress of items (child-level and epic-level) that were transitioned to 'Done', 'Resolved', or 'Released' status during a specific period of time stipulated by the end user. Every time I run the agent, it…

When creating a question, the form currently asks mainly for a title, body and tags. For many technical questions, however, some basic information is essential before anyone can give an accurate answer especially: Deployment: Cloud or Data Center Product: Jira, JSM, Confluence, Bitbucket, etc. Plan: Free, Standard,…

Hello I cannot creat a check list anymore Does somebody know about it?

Hi, I'm trying to deploy the content of a Bitbucket repo on a server using rsync. I followed the documentation and used the rsnyc-deploy pipeline to do that. Everythin works fine, except the whole destination directory is wiped before the source (the repo) is copied over. I would like to keep the content in the destination…

Bonjour, pouvez vous changer mon identifiant sur TRELLO qui est : @morel393 mettre : EmilieM ( Très important pour notre gestion )

We’re excited to feature @StephR, Head of On-Prem Support for Confluence & Dev Tools at Atlassian, and to hear more about how she uses Confluence in gaming and planning this year’s Extra Life event, a 24-hour livestream and virtual gaming event for charity that Atlassians are participating in. Read on to hear how…

We are attempting to use new Atlassian IDs with a vendor who is on JIRA. When our domain gets tagged it picks up a stale account liked to OneLogin SSO from > 5 years ago. We can't onboard because we do not pay them, or you, for accounts anymore. I just want the SSO disconnected.

Hello, I’m looking for some help with notifications. Several of us are working on the same board, but nobody is receiving email notifications when we @someone in the comments section (even though we’ve ticked all the relevant boxes in the settings). Is anyone else experiencing this issue?

Hi Atlassian Support / Forge Team, I am currently working on auditing our Bitbucket Workspace to identify which repositories have Forge Dynamic Pipelines configured. During our initial testing phase, we configured these pipelines at the repository level rather than the workspace level. Now, as we move towards a more…

Hi @everyone, I’m trying to understand whether Jira supports automatically adding a user to a specific group when that user is added to a project. For example: A user is added as a project member. Jira automatically adds that user to a predefined group. If the user is removed from the project, they are also removed from…

Hi everyone, We are reviewing the Marketplace apps installed on our Jira Cloud instance and would like to understand the actual usage of each app. Is there any native Jira Cloud feature, report, or API that can provide the following information? Total number of Marketplace apps installed on our Jira Cloud instance Complete…

As a scrum master new to Jira, what trainings are best?

I'm looking for guidance from the Rovo Studio community on implementing numeric aggregation using instruction prompts. My agent successfully retrieves Jira issues using JQL, and the issue count consistently matches the Jira Board. However, aggregating Story Points (SUM) is unreliable—the total is intermittently incorrect…

I’m starting a new role as a DevOps Transformation Program Manager and I’m looking for practical guidance from someone experienced with Jira Cloud in engineering/DevOps environments. I am not trying to become a Jira administrator. My goal is to become very strong at using Jira to support: * demand intake * capacity…

I have created rovo agent for perform the weekly analysis and generate report of identifying top 5 problem request we received on weekly basis in which escalation required, below prompt i used: Analyzes support tickets from the last 15 days, identifies the Top 5 problem types, assesses Engineering escalation need, and…

I’m working on a Shopify ecommerce store and looking for a better way to organize the ongoing tasks involved in managing the website. For example, a store such as Moodcrafts can have a lot of recurring work, including product updates, collection changes, content updates, SEO tasks, technical fixes, and website…

Wondering why these are being retired and what I can use to get the same insights?

Problem Users that are new to the forum and are not aware of the security risks as such as posting their email addresses and their full site name instances. This jeopardizes their data security and may lead to things such as phishing attacks that are getting more sophisticated. The new option which is Hiding the content is…

I am struggling to change my email over as the email currently in use is deactivated and the only reason I have been able to log in , is by logging in through google - otherwise, I cannot locate my password, not email reset it.

I hadn't logged in to my Trello account for about a month, and when I did tonight one of my boards is gone. It is the one I use the most and has a TON of data in it. The other boards are all still there. Does anyone know how I can figure out what happened to it, or what I can do to try to find it?

We have a member and at login it is asking for a code to be sent to the email but not receiving the email with the code. We have checked with our IT and testing there are not blockage or filters stopping any email to com in.

It may be a bit old school, but following the relevant forums using a feed reader was an extremely efficient way to keep an eye on topics. It seems that feeds are not supported anymore on the new platform. Is there any plan to add those?

Currently, both question creators and Champions can see the “Did this answer the question? Yes / No” controls. I’d suggest hiding these controls for their own answers when the logged-in user is not the original question creator, even if they are a Champion. The question author is usually in the best position to decide…

Is it possible to Export a list of ticket with Last modified date and last modified by ?

Please add custom or extended intervals to the native card due date repeat feature, specifically : Bi-weekly ( every 2 weeks ) Bi-monthly ( every 2 months ) Semi-annually ( every 6 months ) Annually ( every year ) Every 2, 3, and 5 years This would greatly help users manage long-term tasks and routines directly within…

I am space owner and administrator, but can't see the content myself as well as other since I added a few users. I've requested access, which should sent an email?? notification to myself, but I don't receive anything. How can this be fixed? I've also tried to enable anonymous access, but even then I can't see the content.

Hi everyone, I am new here. I would like to know if it is possible to perform calculations in Confluence tables. For example: * Column A = Price * Column B = Taxes (%) * I would like to automatically calculate Price × Taxes and show the result in a new column. Is there a native feature in Confluence to do this, or would I…

Hi, We are configuring Jira Service Management Cloud on the Free plan. Standard Jira/JSM email notifications are working correctly and outgoing email is enabled. However, the Automation action “Send customised email” consistently fails. We reproduced the issue with a minimal test rule: * Actor: Automation for Jira *…