Atlassian Community

Hello, I have been trying to get an official reply. The New York State Department of Financial Services (NYDFS) issued a Cybersecurity Alert today (August 11, 2026), regarding two critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, that could enable unauthenticated remote code execution and unauthorized…

I asked Rovo and it says I should not need any additional permissions, however, when I am trying to create my form, I want to create a form field that I can map to the Description field in my EPIC. I am unable to find where I can begin this process, Rovo says it should be on the page, but I cannot find it. Can someone help?

Hi Team, Thanks for your help in advance. I have created a Jira issue template that automatically populates the Description field with predefined information when a new issue is created. However, I would also like to include a table as part of this template. While I can manually create a table after the issue has been…

Hi Atlassian Community, I’m running into a persistent permission error when testing anonymous (unauthenticated) ticket creation on our Jira Service Management Cloud site, and I could use some fresh eyes on our setup. Error: "Couldn't send request: You do not have permission to create requests using this Portal." Current…

With the deprecation of creator lite -- will external users still be able to view Loom videos, even if they don't have a paid account? We use loom a lot for enablement materials and need sales and tech teams to be able to view the content, even if they no longer have user profiles. 

Is there a tool (Confluence Macro?) that will show a report or alert for all pages that haven't been updated in over a year? I'd like to use this to trigger an internal review for the page owner to try to eliminate stale and dead pages.

Hi Team, We are using Jira Software and Jira Service Management Cloud Premium. We want to allow users who have a Jira Software license but do not have JSM agent access to change the status of their own requests through the JSM customer portal. When the user selects a status-change action, we want a popup screen to appear…

If you want to cancel your Total av subscription, the steps depend on where you purchased it. I was wondering about this too because removing the app from my phone or computer doesn't always stop the subscription from renewing. On Android: Open the Google Play Store and tap your profile picture. Go to Payments &…

A user with Space admin and owner permissions created some forms and received this warning: Only users with “Work item create” permissions can submit this form. Your space is not currently set up to enable “Any logged in user”, which may prevent other users from submitting the form. If you wish to enable this, please…

I'm currently reviewing and updating our employee onboarding process in Jira Service Management. Our existing onboarding form has become somewhat unwieldy and requires regular modifications as our requirements change. Today, a submitted onboarding request automatically creates a parent service request and individual…

Vấn đề & giải pháp Vấn đề Sinh viên khi làm các đồ án, nghiên cứu khoa học thường khó tìm nhóm có kỹ năng tương thích/bổ trợ, đặc biệt là các bạn thiếu quan hệ xã hội, kỹ năng giao tiếp. Các nhóm có nhu cầu tìm sinh viên có đủ kỹ năng để phối hợp nhưng không biết tìm ở đâu. Giải pháp: Xây dựng một website giúp ghép nhóm…

Does Total AV offer 24/7 customer support? I need some help with my subscription, but I'm not sure if their support team is available all day and night. Sometimes it's hard to find the right contact option, especially when you have an issue with your account or payment. Can I get help through live chat or email, and is…

If you want to cancel your Total AV subscription, you can usually do it through your online account. I was wondering about this too because uninstalling the app doesn't always stop the subscription or future payments. First, visit the official Total AV website and sign in using the email address linked to your account.…

Hi everyone, We are using Jira Service Management Premium Cloud and have an existing Change Request request type on the customer portal. We have created Jira custom fields and added them to the relevant screens. We need to implement conditional field visibility and validation directly on the customer portal. Requirement We…

All our projects are created using a standardised project template with a common set of workflows and fields. However, some projects do not require most of these fields. In our on-premises environment, we used the CreateIssueDetails URL with query parameters to pre-populate fields. This allowed us to provide a customised…

Hi, im trying to create a automation rule, that when an issue in my project is transitioned to a specific status, it automatically transitions related issues (some custom field values must match) that are older than the trigger issue using the "created" jira field. To be able to compare the timestamps i convert the created…

If you want to cancel your Total AV subscription, you can start by logging in to your Total AV account and checking the subscription or billing section. I am not sure if uninstalling the app is enough, but usually, removing the software from your device does not cancel the subscription. Once you sign in, look for your…

I am writing about my Loom account under my business email. My Google Workspace domain is part of my firm's enterprise system (Forefront Wealth Partners), and Loom keeps trying to link my account to the Forefront team workspace. Connecting to the team would add a license charge to my firm, which I want to avoid. Could…

If you're getting Total Adblock pop-ups again and again, I know it can be annoying, especially when you're trying to browse normally. I would first check whether these notifications are coming from Total Adblock itself or from your browser. If you're using Google Chrome, open Settings, go to Privacy and security, then Site…

If you want to cancel your Total Adblock subscription, the first thing I'd suggest is checking where you purchased it. I wasn't sure about this at first either, because uninstalling the app doesn't always stop the subscription or future payments. Start by visiting the official Total Adblock website and signing in to your…

I made an automation to send the satisfaction survey to Teams when the ticket is closed, how do I add the token so that the customer can open it in Teams?

If Total Drive is taking money out of your account, it could be because you signed up for a subscription or your plan has automatic renewal turned on. Sometimes, you may not even remember signing up, especially if you started with a free trial or purchased another service. The first thing I would do is check your bank…

I recently used the Bulk User Delete for Jira app from the Atlassian Marketplace, and I found it useful for simplifying Jira user management. Managing multiple user accounts manually can be time-consuming, especially when working with large user directories. This app offers a practical way to streamline bulk user cleanup…

For our enterprise service desk we are always looking for feedback and surveys from users. Unfortunately, the email that goes out requires multiple clicks and most users don't take the time to leave a survey let alone any comments. Does anybody have a way to get better feedback? Native functionality, plug-ins, etc. Just…

According to the Confluence documentation on http://Importing Content Into Confluence, there is no supported way of importing markdown. Is this the case? 3rd party solutions seem not to work with current, self-hosted versions.

Hi, Is it possible to create a JIRA form that can be completed by anyone within my organisation, regardless if they have a JIRA licence or not, that isn't a public form? Thanks, Tia

If you're wondering where to find your Total Drive subscription, the easiest way is to check the account you used when you first purchased it. I wasn't sure where to look at first either, but checking the account and billing details is a good place to start. First, open the Total Drive website and sign in with your…

If you're trying to cancel your Total Drive subscription, the steps can be a little confusing because it depends on where you purchased it. I was wondering the same thing, does uninstalling the app stop the payment too? Actually, not always, so it's better to check your subscription first. On Android: Open the Google Play…

According to Atlassian's documentation, Rovo's basic agents use only 10 credits. These are the ones that don't have model selection. In practice, I can't seem to identify a basic agent, because no matter how basic it may seem to me, it uses many more credits 😥 Can you give me a specific example of what a basic agent would…

If you want to get rid of Total Drive, you can remove it from your device in a few simple steps. I would first check whether you are using it on a Windows PC, Mac, or phone, because the process can be a little different. On Windows, open Settings, go to Apps > Installed Apps, find Total Drive, and select Uninstall. Follow…