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We're migrating Jira Data Center projects to Jira Cloud in phases rather than performing a full-instance migration. We're running into a challenge with issue links between projects that are migrated at different times. Example Project A has been migrated to Jira Cloud. Project B remains in Jira Data Center and will be…

I have been trying to migrate to loom and access my old loom videos or even start a loom recording, it has been HOURS of dealing with bugs. I want out. Refund me and let me move on, Zoom does everything just as well and it is no hassle. Oh, and i cannot get to support anywere - loom or atlassian. How do i get my refund?

Hi Community! we have multiple Customers in our JSM. They are also associated to Asset Entries and their they have an associated Property (Category A, Category B, Category C). In our Knowledge Base Articles we have assigned each article a label (Category A, Category B, Category C). If a customer raises an article, the…

When in the admin account, under app, then sites, I see chiefofchaos-29679810.atlassian.net. I would like to remove the site chiefofchaos-29679810. I can't find where I do that. I have been able to disable the apps that were attached. This was created in my account when I was building out an example for a prior business I…

Jira Teams app is requiring a custom field on work type Bug that is NOT required in Jira. Creation of the new Bug fails in Jira Teams with no error message even if a value is provided for the field.

I have now received two emails from no-reply@po.atlassian.net that appear to be suggested AI Prompts that I am being encouraged to use in my Atlassian work. That's nice. But the problem is the content of those prompts has been pulled from my tenant data, which we have NOT given Atlassian permission to use, least of all to…

Some Atlassian Learning challenges remain under To Do in the Kudos panel even though the corresponding learning path has already been completed. In my case, these challenges were introduced after I had already completed the learning paths, so it seems that the completion status was never synchronized back to Kudos. I’ve…

The Jira Cloud for Microsoft Teams app now understands natural language. Your team can now create, update, and assign work to teammates or AI coding agents without leaving the chat. Take a look How to get started Requirements Make sure you have: Rovo enabled for your site The Jira Cloud for Microsoft Teams app installed…

A couple notes about the settings panel on the Standup tool: Density - There does not seem to be any difference between Default or Compact density settings. The setting states are not 'remembered' between sessions, so my speaker order is always shuffled, requiring me to reorder by hand every time.

Hello, Originally I had aschwartz@starbrite.com; after I married my email address changed however I was still able to receive emails to the original email address. We have recently migrated to our Parent company email address and I would like to merge the aschwartz@starbrite.com (as well as aedwards@starbrite.com) account…

Hello, My Bitbucket workspace is stuck in read-only mode with "The requested URL returned error: 402" with 2 users. I am also on the free plan. How could I go about resolving this?

Welcome We’re glad you’re here! If you came to the Loom Community for help with a Loom issue, this post explains the fastest way to reach our Support team. We’re unable to troubleshoot technical issues or account-specific issues (such as billing) in Community. When to contact Loom Support We know running into account or…

1-why-not 조직 삭제가 안돼요. 조직 삭제해주세요.

Hello Atlassian Community, I am one of the core developers of the Bitbucket workspace gzshifuchurchit. This workspace contains an important project that we developed for our church. Due to work and personal commitments over the past few years, development was paused for a long time, and unfortunately we did not notice…

I'm trying to remove a workspace I created accidentally, I am the admin but still I can't see a way to remove it. https://bitbucket.org/ontrocode how can I do it?, I tried to get help from support but I didn't find any way to send an email etc.

Hello everyone, I'm facing an issue when importing a CSV file into Jira. My CSV contains a Baseline Date field (date type), but during the import process Jira does not seem to recognize or properly map this field. The values are present in the CSV and use a valid date format, but after the import the Baseline Date field is…

We are migrating to JSM and want end users to only see the tickets they submit in Jira, and not the old tickets we are migrating from our previous provider. The migration process automatically links the tickets to the users' accounts based on email address, so we can't prevent it in migration. I am hoping we can change a…

I'm trying to measure the elapsed time between certain statuses for a Sub-Task. I have configured the appropriate Custom field (Sub-Task - Elapsed Time) and also configured the Context for the field, specific to the project and the issuetype. In order to check it is on the right screen, I have turned it on to show when…

Hi Atlassian Community! I’m working with a Jira Automation rule that creates an issue based on an external event/webhook. The rule works correctly, but occasionally the external system sends the same event more than once, which can result in duplicate Jira issues being created. I’m considering storing an external unique ID…

For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, so teams can finally rely on scheduled imports to keep Assets in sync. With this release, you can automate recurring imports…

why 4x runners are not available it's only getting queued

I’m trying to use Confluence Databases for reporting, but I’m not sure if it supports calculated fields in the way I need. I’d like to work with data in the same view, create values based on other columns, and use that together with grouped results or summaries. I can see some reporting features in Databases, but I’m not…

Hi all, I keep seeing the error message below: We ran into a problem We've noticed an issue that may affect your experience on Confluence. Select "Refresh" below to fix it. It appears several times per day. However, I haven't noticed any unusual behaviour in Confluence. I've clicked "Refresh" and "X" (exit), but it just…

Hi Atlassian Community! 👋 We're excited to share what's new in Assets Data Manager for September 2026. This release brings a significant set of improvements to the new admin journey, and a new wave of capability additions covering Lansweeper, bulk operations, saved search, default attribute mapping, and a new cloud-enabled…

Hi everyone, I’m trying to figure out how to calculate the total time each Jira issue spends in different statuses, like Open, In Progress, and Pending. Right now, I check the history manually and sum it up, which takes a lot of time. I want something like a calculator that can automatically add up all the time spent per…

There are plenty of metrics available in Jira, but I’m curious about which ones Scrum Masters genuinely find useful. If you had to choose only 5 metrics to put on a Scrum Master dashboard, what would they be and why? Some examples I’ve come across are: * Burndown/burnup * Velocity * Cycle time * Lead time * WIP * Carryover…

I am experiencing a Confluence issue, in the editing mode. Namely, I created a new page, and when I try to publish it, I receive the following error message. I refreshed the page, and afterwards tried to publish it again, however unsuccessfully. As a next step, I logged out from Confluence, delete browser cookies, and…

Good morning, For the past few days, I've been seeing the “Tab Suggestion” tab on the right-hand sidebar. I've been trying to find information to understand how it works and how to configure it, but without success. Does anyone have any advice? Thank you

Does someone had a problem with Atlassian sales support when they are not answering for 11 days on request about Premium Academic client who wants an upgrade? Via PPC we are not able to create quota technically. Support ticket is in status "New" for 11 days already and nobody reacts. Twice I used Live chat with Agent in…

Leaders in our org currently are used to reviewing Jira data via a dashboard we've built internally using API to retrieve the data. We started using Rovo as an intake method for tickets via Slack and have been asked to add Rovo metrics into our dashboard. Currently work items created by Rovo from a table/spreadsheet point…