Atlassian Community

Hello, I'd like using Alerts feature with forms to manage asset conflicts effectively. Specifically, when selecting an asset for a period (via a date and time field) I would like to receive an alert if the asset is already booked for the same period by someone else. Currently, JSM does not support real-time conflict…

Hi Community! We’re excited to announce a new, modern help center for Jira Service Management, that gives you more control on how your service experience looks and works, with help centers that are visually rich, on-brand and curated for the people who use them. We’ll be rolling this out to all customers over the coming…

Is there any way to keep my Inbox from cluttering up the Board View? Why is there not a "Hide" or "Collapse" button on this feature that I don't use? Thanks

Workspace: Dynac_Inc Repository: dynac2.0 Please run server-side Git garbage collection/repacking for this repository to remove duplicate/unreachable objects and recalculate workspace storage. The workspace contained four repositories totaling approximately 901 MiB before this maintenance. We created and verified a full…

I forgot to copy my recovery key and I do not have an authentication app setup for my Trello account. I'm logged in on my phone but unable to login in from my laptop. I have requested a recovery but never receive an additional email after this one below: We got your Atlassian account recovery request We've received your…

When an idea's status is changed, it's not clear what the status has become without clicking into the Idea. Example: "Voting for the idea is closed." is unhelpful and rather lackluster, TBH. 😅

We've set up priority groups in one of our service spaces and need them to show in the sidebar in a set order for all agents. We can't find a way to control that order. Order we want: Tech Support Team ALL Ticket Type Ticket Status Engineers' Queue PROJECTS JML Any other groups (Labels, BAU, Untriaged, etc.) What we've…

Hi everyone, I was wondering if Rovo can help employees find important documents, such as salary slips, employment records, and other HR-related files, more easily. For example, government employees often need to access their monthly salary slips for bank applications, loan processing, or personal records. If these…

Hy All, I am trying to have a data input using a Form in order to get data of a purchase order, for example, SKUS-Description-Number of pieces. So I have looked for it in a form's templates and the only solution I found is: So, implementing the solution this way thinking in generating reports, I will have custom fields…

Hi Atlassian Community, I’m looking for guidance on customizing user profile hover cards in Jira Cloud. When we hover over a user's name in Jira, a profile pop-up appears showing details such as their name, email address, and a Recent work section displaying recently updated or viewed issues. Our requirement is to hide…

Hi, we have a workflow where the security level changes at each status via automation e.g.: Status 1 —> Security Level 1 —> Team 1 can access (+ edit) Status change: Status 1 —> Status 2 triggers an automation rule to update the security level Status 2 —> Security Level 2 —> Team 2 can access (+ edit), Team 1 can no longer…

Hi everyone, I am a Teaching Fellow in Applied Project Management in the UK. I am currently designing two upcoming university modules within the domain of digital project management. I am looking to introduce my students to industry-standard toolsets rather than teaching frameworks in a vacuum, so would like to use Jira…

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }We need to export the list of add-ons/apps installed in Jira and Confluence Cloud Production. Is there a way to also get month-by-month usage data for these apps from the beginning of the year? Is…

Hi everyone, we have a Jira Cloud site with two team-managed software projects, Refine-Kanban (RFN) and Refine-Clients (RC). Opening them from the Jira Product Discovery Spaces screen causes problems: Opening Refine-Kanban shows “We can’t show this space. You don’t have permission to view this space, or it may not exist,”…

Hi Community colleagues, Can the Assets Import History information (such as Start Time, End Time, Status, possible Errors etc. details of import results) be accessed programmatically via a REST API, GraphQL API, or another supported mechanism? From Assets Object Schema, the data can be read as instructed in View import…

Hello Atlassian team, I cannot enable Bitbucket Pipelines for private repositories in my Bitbucket Cloud Free workspace. The support form directs Free-plan technical issues to Community. Steps to reproduce: Open Repository settings > Pipelines > Settings. Turn on Enable Pipelines. The switch becomes checked and disabled…

On our space we have our workflow set up for 2 different ways to close a ticket: Customer only - portal button. Restricted to not display to any Service Desk member or admin. Via API - only our service account. Transition [2] was created to support an automation to auto close tickets that remain in customer stages. One…

Hi Community, I’m using the Jira REST API to extract issue data for reporting. One challenge I have is keeping track of deleted issues. My extraction is incremental, but to track deleted issues, I currently do a full load of all issue_keys every day and compare them with the previously extracted data. This takes quite a…

TL; DR This guide explores how ServiceNow and Jira integration can break down silos between IT and development teams, creating a more connected and efficient delivery process. From incident management and change tracking to work item synchronization and end-to-end visibility, you'll learn what it takes to keep teams…

Hi! Is there a new link for the content for this one since it seems to be broken? https://success.atlassian.com/solution-paths/quarterly-planning-guidance-with-jira-cloud/prepare-for-a-program-increment-pi-planning-event/how-to-configure-jira-and-pi-plan-in-advanced-roadmaps

When I navigate to the list of Articles, there's no date visible, when the article has been created, if the article has comments. In that case information "Started by" changes to "Most recent by" and the date of creation is not available anymore. It is hard to distinguish, whether the article is old and new and I need to…

Version: 3.11.5 (confirmed unchanged through the latest 3.11.7) Bug 1 — cleaner crash-loops on 404: BitbucketWorkspaceRunner.delete_runner() / BitbucketRepositoryRunner.delete_runner() (clients/bitbucket/base.py) call make_http_request(..., method='delete', ...) without ignore_exc. If Bitbucket has already removed the…

Good day. I am owner/administrator of two organizations (which should have been one, a hyphen in one, no spaces in the other). I want to flatten this, and I feel moving Jira over to the Bitbucket account is the obvious choice, then I don't need to update all the git access on all my devices. It's really just me and…

You have a problem, open the support page, and getting help becomes another problem. The site is not recognised, the form points you to Community, or you are looking at an AI chat when you wanted to raise a ticket. There is a detail worth checking before you start typing: the ticket option may be sitting directly below the…

The new bulk delete feature on the filter page is very dangerous! It doesn't ask to confirm deletion or run through the bulk update process anymore. It's also a menu item next to the 'close' cross icon which is a dangerous too and could easily be pressed by mistake. Appealing to the product team, this UX is not a good for…

Hi everyone, One thing I've been wondering about is how Rovo deals with situations where the available information isn't perfect. For example, if different Confluence pages contain conflicting information, or if the documentation is incomplete, what does Rovo do? Does it try to identify the most reliable source, mention…

Hi JPD team and community, At MedAdvisor, Jira Product Discovery is our single source for product discovery. We link ideas to delivery work and score them on evidence. The Insights tab drives our prioritisation, but getting evidence into it is still almost entirely manual. Three requests: Rovo write access to Insights.…

Hi, maybe im missing something obvious but is there an easy way to find old pages in a space? we have quite a lot of content and i just want to see which pages havent been updated for a long time, page name + last updated would be enough maybe the person who updated it too. I know i can check history page by page but thats…

Buenas tardes. Solicito asistencia para recuperar el acceso a mi cuenta de Trello asociada a un correo cuyo acceso ya no tengo porque el dominio ha sido eliminado por la empresa y el buzón de correo ya no existe, por lo que no puedo recibir códigos de verificación ni restablecer la contraseña. Dado que no puedo reactivar…

Hello guys, We are running Bitbucket autoscaler version 3.11.7 and we noticed that in dynamic Kubernetes environments with high node churn, the cleaner leaves job and secret definitions when sudenly interrupted during the deletion. Cleaner.delete_runners (autoscaler/cleaner/pct_runner_idle_cleaner.py) deletes the Bitbucket…