Atlassian Community

The page for Contact Us in Atlassian puts you in an infinite loop of going between subscriptions/orders in Billing Admin back to the page of how can we help page. I do not see a Submit or Save button after filling out the appropiate answers on the Contact Us page. How to get help with billing???

Hi, I have a list for each of the product when I want to show what was done recently. This is useful as we run mostly on bi-monthly release or quarterly high-level planning. Currently I am sorting the list by "Updated" timestamp - unfortunately this is not what I really need as this timestamp get updated when there is any…

Hi - is it possible to modify the view when opening an epic to also include the issue dates and issue points?

I've had a Loom account since 2022 under my old companies email. I haven't used Loom in a while, since before the switch to Atlassian, who have been less than helpful in helping me restore my account or switch the email associated. I've been getting billed for the last 2 years without even having access. I'd like to…

I know labels IS EMPTY shows issues without labels, but I need the opposite: a list of label names that are not used on any issue. What is the simplest way to find and delete these unused labels in Jira Cloud? IS there a native Jira option or JQL query for this?

Is this achievable in Jira Cloud?Requirement: * If Is It An Existing Contact? = Yes * Read the uploaded attachment filename * If the filename contains a specific text (for example, "contact" ), allow the transition * Otherwise, if uploaded attachment has other name,block the transition and display an error message I tried…

Hi Community 👋 We’re excited to announce that asset data is available in data shares for Atlassian Cloud Enterprise customers, with the rollout progressing throughout October 2026. Want to understand your Assets and the work items they link to in Jira and JSM? With Asset data in data shares, you can now explore these…

Hello My business users LOVE to prefix the pages with a number so 1. INITIATIVE SUMMARY (xxx) 2. SCOPE (xxx) 3. PEOPLE (xxx) 4. PLANNING (xxx) 5. REQUIREMENTS (xxx) in a similar fashion go crazy with the child pages 1. INITIATIVE SUMMARY (xxx) 2. SCOPE (xxx) |__2.4 Value Chains & Business Processes (xxx) 2.2 Business…

Hi everyone, In 2025 I delivered four Jira Data Center to Cloud migrations, and afterwards I noticed that users had not reacted to them in the same way. At some clients people carried on as if nothing had changed, while at others activity stayed lower for weeks. I turned that into my master's research, and I'd like to…

I want to clone a space, Space1, into a new space, Space1-clone to then change the users that can access it and after that, every space will evolve independly. Is is possible to make that? I've tried with export/import but I am not confident with it... Thank you!

We maintain long tables (e.g., changelogs, meeting logs) that keep growing, and older rows clutter the page. Is there a way to display only the last 10–15 rows of a table by default, with the older rows collapsed or faded out, and a "Show more" / expand control to reveal the rest on demand? Ideally the row count would be…

Hi all, Looking for a plugin recommendation. I want to visualize Jira Service Management work items on a calendar based on both the start date and the due date, so each issue would appear as a card spanning from the start to the end, not just a single point. The native Jira calendar view only takes one date, which doesn’t…

We chose Jira Service Management as our ITSM solution, but one thing that has become increasingly frustrating is how many “gotchas” exist across the broader Atlassian platform. Why does everything feel like a separate app or product for sale, especially when some of the most useful capabilities on JSM seem to live in the…

Hello Team, I have created the new schema in jira assets → Hardware→ Laptops→ created the specific attributes the way I want. When I clicked on create a object in the Object section, I was able to create the entry for the laptop, and I didn't select Create another in the bottom after that if I want to add another MacBook…

When a required-field validator is enabled in our JPD workflow, cloning an idea does not complete correctly. The cloned idea is created, but some field values from the original idea are missing. Removing the required-field validator restores normal cloning, including copying the affected field values. We have observed this…

Hi, our workspace revooltdev (Free plan) is close to the 1 GB storage limit. Three repositories report a size much larger than their reachable history, which suggests unreferenced objects from old force-pushes and deleted branches: revooltdev/pwa-orders: 310.5 MB shown, ~31 MB in a fresh mirror clone…

Hi all, how are you? I have a Jira project, created by me, which for some reason doesn't allow me to change things like springs because I'm not the administrator, some time ago I added a member to the project but when I'm in the Users config I appear as Organization administrator and applications administrator. What can I…

Hello Bitbucket team, Our Free workspace irix-galicia is blocked by the 1 GB storage limit. Repository: irix-galicia/ccont We rolled back the commit that introduced approximately 704 MB of database backups. None of the 57 advertised branches and tags retains that commit. A local pack of the history reachable from those…

Version for the Atlassian Community (public forum — Bitbucket Free has no support tickets) Hello, We rewrote the history of our private repository tripysa/rivernotes2 to remove large binary files, following the "Reduce repository size" guide. On 5 October 2026 we force-pushed every branch and tag, and every clone has been…

Our Bitbucket Cloud workspace, otherhalfdigital, is in read-only mode because it has reached the 1 GB workspace storage limit. The repository otherhalfdigital/wellness-app-2026 is shown as 507.38 MB in Repository settings. We have preserved an offline backup and prepared a history cleanup removing archived source-audio…

Hello. Recently a user who is in a Customers ojects limited access group, managed to see an internal comment posted only to the Our Company employees. He has also added himself as Watcher of this ticket. He got a notification and the comment by email. I have logged in as external user and tried the same but couldn't…

Hello Bitbucket Cloud Support, Our Free workspace is blocked by the combined 1 GB Git storage limit. We have a complete local backup. We removed four fully merged branches and temporarily rewound the main branch and latest tag to make the last large screenshot commit unreachable. The push succeeded, but a later attempt to…

I haven't been using bitbucket.org account for a long time. Howto reactivate my account so that I'm able to login to bitbucket.org?

I am excited to learn about Atlassian Products looking for any free tools and Product Manager communities.

Hi everyone. I’m researching how teams using Jira Service Management for external customers handle contractual credits after response or resolution SLA misses. By “service credit,” I mean a reduction in a customer’s invoice because a contractual SLA was missed, not a prepaid support-hours balance or Atlassian’s own uptime…

I previously had JQL that could be used to get all of the work log entries from a Jira ticket but I no longer have that query. Can someone share with me the syntax to get work log entries in detail that can be exported for analysis?

Hi Atlassian Community, One of the most common things we hear from admins is that not every Atlassian Cloud change needs the same level of attention—but it can be difficult to know which ones do without reading them all. Since launching the beta of Release Notes on Atlassian Community, we’ve heard from customers that…

Today, the hostname that is built into Sourcetree is defined as bitbucket.org. Will Atlassian be releasing an update to Sourcetree that will automatically handle the hostname change to ssh.bitbucket.org?

We have ~40 components per project, most of them obsolete, and deleting them would destroy issue history (JRACLOUD-10507, open since 2006, 1238 votes). I built a Forge app that soft-archives components instead of deleting them — batch rename to "[ARCHIVED] <name>", an archive ledger, and a report with linked-issue counts.…

Trello Web recent update broke Bullet and Number List in Cards: + I just logged onto Trello today to see that all of my carefully formatted numbered lists and bullet points disappeared from all cards. Restarting the web browser doesn't do anything, nor does clearing the cache. Has anyone experienced anything similar, or…