Atlassian Community

Hello Atlassian Support, we are investigating the language used for the customer account verification email sent during Jira Service Management customer registration. The email we are referring to contains the subject/message: "[Action required] Verify your email to finish signing up" Our current configuration is: Jira…

If you want to completely disable Total Drive, the first thing you should do is check where it is running on your computer. I was also confused about whether turning it off was enough or if I needed to uninstall it. On a Windows computer, open Settings and go to Apps > Installed Apps. Find Total Drive in the list and click…

My Bitbucket Cloud workspace "danflu" (https://bitbucket.org/danflu/) disappeared between 2026-10-23 and 2026-10-26 without any action on my side. What I observe: - The REST API returns: No workspace with identifier 'danflu'. - https://bitbucket.org/account/workspaces/ for my account - An API token created on 2026-10-22…

Starting this week a team member of mine now receives their JSM email notifications in a different format than the rest of us. We hold the exact same roles on the space. My email notification subject line format is as follows: [JIRA] (HD-123456) Ticket Summary His is as follows: [JIRA] Firstname Lastname created HD-123456…

Estimated time to read: 12 minutes TL; DR: When incrementing a date by business days, we may want to skip any holidays / non-working days. You could use an external service endpoint to do so. Or...let's build a rule to help solve it! What problem are we solving? When a team uses date fields such as Due Date, they may want…

Hello there, i successfully connected our M365 Copilot Connector to our Jira instance. It´s working good. But i´m not sure, if the Connector has access to the Comments from a issue. I don´t find the "Comments" field in the Connector settings. One Copilot chat gave me comments of a issue. Another Copilot chat told me, that…

We are in the process of setting up a new Jira instance with JSM and CSM. We have created a space for using CSM, for customer facing, where we have a couple of forms so far. We have done some digging and we are only able to expose the chatbot/AI for embedding into an external website (Our website contact us page/a few…

Hi! For example i ve got this case: Question1 * A1 * B1 * C1 Question2 * A2 * B2 * C2 If someone has selected option A1 in Question1, then set the answer to A2 in Question2 and prevent Question2 any changes from being made. If someone choose B1/C1 then in Q2 all options are possible. Alternatively, do you know of any…

I am trying to pull reporting based on the Epic down to the subtask level, and when I create a filter it does not pull the hierarchy set up. Is there a different way to get this data? Thank you!

Hello. I am new to JIRA. My side of business is automating the execution of JIRA-initiated tasks. For example, a JIRA user wants to reset his/her Oracle database in one or more databases. I have a form with a few entries: Here is the challenge. All of the form fields should be entered by the end user opening the…

Hi Folks We're trying to use Rovo / Agent to help us produce a Report of all Epics in a Project % complete, but keep getting incorrect results On Epics in Jira we are all used to see this Child Work Items Bar and % Done. We therefore thought it would be quite easy, but it seems not! Has anyone got this working? We've tried…

I am creating a Rovo agent as sprint analyzer mainly to calculate sprint progress percent and velocity burnt as mid sprint checkpoints. I have given elaborate description and prompts but agent keeps on giving me wrong count of workitems for instance in same reponse it will give no. of user story at 5 at one place and 6 at…

Hi everyone, Back in November 2021 someone here asked how to set up a change approval board with six people, three IT people and three from the business side, and in a follow-up wrote "where is that Change Approval window ... I can't seem to find it". Gaurav's answer there, set the count when you add the approval, still…

Hi everyone, I am trying to permanently delete my personal Atlassian account (along with associated services like Bitbucket and Trello). However, the account deletion process is completely blocked by the following error: "This account is related to active accounts set to AUTO-RENEW / is the primary billing/technical…

Do these new vulnerabilities effect bitbucket or Jira

Thank you !

The audit log retention cap is 180 days and as far as I can tell there's no way to extend it. For anyone who needs to answer questions further back than that (compliance evidence, "who had access to this project last quarter", proving a permission change happened), what are you actually doing? A few approaches I'm aware…

We manage 800+ Jira projects, and reviewing project access manually is becoming harder to keep up with. I’d be interested to hear how other Jira admins are handling this: Do you run regular access reviews for your Jira projects? How do you identify users who no longer need access? How do you revoke access when it comes…

Some of us are lucky enough to have more jewellery than we could possibly wear all at once. As we get distracted by day-to-day activties we can easily leave precious items out of sight. Often our jewellery comes with a story, whether it is a Secret Santa gift from a previous workplace, Or a cute keepsake from a local…

Hello, In 2025, I took over a position at my company from a previous manager who used Trello extensively. Since I am familiar with and appreciate the platform, I decided to continue using it. However, all boards and administrative access appear to have been associated with the previous manager's personal account (or at…

Hello Atlassian Support, I don't know how this Loom subscription was activated, and I have never used the service. After receiving your payment email, I logged in and immediately deactivated the subscription. However, I still cannot delete my account due to billing restrictions and open invoice requests. Please confirm…

Hello, I need help recovering an archived Trello list. The list appears in Archived items, but the only visible controls are the list name and the rubbish-bin icon. The Restore button is no longer visible. A card displays the message “This card is in an archived list”, and I cannot find the list on my board. Could you…

Hi Community! 👋 This week as part of Go AI-Native with Rovo, we're kicking things off with a learning course! New to the challenge? This post is one of three in the Go AI Native with Rovo Badges Kudos Challenge: What is Go AI-Native with Rovo? [Badges + Kudos Challenge] How are You Using Rovo Agents? [Earn Badge + 100…

Our Bitbucket Cloud subscription was downgraded to the Free plan due to a payment issue. As a result, our team's development work has been blocked. We are trying to resolve the payment issue and restore our paid subscription, but we are unable to raise a support ticket because the Free plan does not provide access to the…

Hello Community team, Does anyone know if Atlassian products (JIRAm confluence) are affected by the below? Several critical vulnerabilities were recently discovered in e-Mudhra, PHP, Node.js and the Linux kernel ksmbd component. We would like to confirm whether [Product/Service Name, version] is affected by any of them:…

A payment was processed again for the same Entitlement number following a change in the plan and the number of users. However, I have not been able to find any record of a refund for the previously paid amount. I’m having trouble understanding why the additional charge was made and how this issue can be resolved. Could…

We deployed a Forge app with a graph:smartLink resolver configured for zoom.us and a pattern matching Zoom Team Chat message links. The same link format on zoomdev.us unfurls, but zoom.us links show Zoom’s generic preview instead. The URL matches our manifest pattern, and the production resolver logs show no invocation.…

Hi Expert I need your help fixing a Rovo Agent response issue. I have created a prompt that includes approximately 40–50 JQL queries and filters. When I paste the prompt into Ask Rovo, it takes around five-ten minutes to generate the response, but the desired report is generated correctly. However, when I use the same…

I requested for a account recovery email for bitbucket account. I then received an email on Mon 26 Oct, 11:55 stating to wait 24hrs for the actual recovery link to be sent. However, it is now Oct 27 past 11:55 and there is still no email in my inbox. Please assist in the email

I can´t move my cards from one collumn to another by dragging them, just by selecting the card, and then, inside the card, moving it to another list