Atlassian Community

Good morning, I’m trying out Jira and would like to know if it’s possible to expand all grouped items in the list view by default. At the moment, only the first grouped item is expanded.

Hello, I need help with a Bitbucket Cloud workspace billing/access issue. My workspace details: Workspace name: Sundeep_AI Workspace ID: sundeep Repository: clinic_queue Bitbucket plan shown: Free Total users: 1 Licensed users: 1 However, when I push to the repository using a valid repository access token with write…

I’m looking to access Rovo Trends within admin.atlassian.com to monitor Rovo adoption and agent usage. The documentation lists Organization admin as the required role. Can anyone confirm whether that’s currently the only way to access these dashboards, or whether a more limited role or read-only permission is available? It…

Recently we verified domain of our company and most of our team members had accounts as external accounts in Jira, and now If I claim all accounts will all those newly claimed accounts automatically go into my Jira billing license and increase the cost ?

I’m interested in how teams organize Jira when they manage several types of projects at the same time. For example, a company such as Silver Edge Packaging may have work across product development, website updates, marketing, design, content, and customer related requests. These activities can involve different teams but…

I have lost web access to my existing Bitbucket Cloud workspace 2no. I recently tried to sign in to Bitbucket using the Google account / Gmail address that I believed was associated with my existing Bitbucket account. However, I was taken through the sign-up process and a new Bitbucket account was created instead. In the…

I have read thru several posts in the forum and can't quite find the answer to my situation... Scenario: I have specific platform tools that create Jira work items by sending an email. The body of the email becomes the work item description, and I create a custom work item summary based on the platform and some other minor…

Hi all, I'm trying to configure Jira in a way that, when the user sends an email, the task would be created automatically. I created a shared mailbox and delegated to my email. In Jira>System>Income Mail I added my email (That has license) Then in Jira>System>Mail Handlers>I added my project and I considered my shared…

Hello, We are a small two main team project, they have recently started with Jira using the free community edition. However we find that we will need to create additional work types for our project, and I'm not able to confirm if I have that capability with the free edition: can you confirm if we stay with the free edition…

Hello, I have an SLA setup for Time to First Response. It applies to tickets properly, however, when an agent replies to a customer, it isn't stopping the timer. The finish criteria is "Comment: For Customers" Does anyone have any advice or insight they can give me on how to implement this properly, or did I run into a…

Hey all I have a use case where I have epics in my backlog and we will be using Jira forms to submit tickets that need to be linked to parent epics in the backlog. I can't see a way of adding a look up on the form to find the parent ticket and I can't work out a way of putting in an automation to look for the parent…

Dear Support Team When attempting to click the Smart Button on a Confluence page, the following message is displayed: "Smart button has been removed. Contact your admin." As a result, non-administrator users are unable to use the button, while administrators can still access it. The button was functioning normally until at…

Hi everyone, our Jira workflow is getting more complicated as the team grows. We have several statuses, custom fields, and automation rules. What are some practical ways to keep Jira organized without making the workflow too difficult for users?

I was using Rovo to analyse a feature design on confluence and asked to the tool to summarize the review points, add them as a comment to the jira ticket, and tag a particular user in the ticket What I got was an unintelligible ['account ID'] in the jira comment and no notification posted to the intended target user. When…

When performing bulk updates on tickets, it appears that automation rules are triggered as well. Since automation executions will soon incur additional costs, I would like to understand what strategies are available for handling this in the future. For example, we recently added a new custom field and populated it for all…

I have two people on my board - both with my name and initials, but ending in a different number. I can't move my board, because I can't log into my admin account. Can anyone help?

I am not able to save a JIRA Comment when I edit a Comment and paste a clipboard image. I get the following message: We couldn't save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor. The same issues applies when I reply to a…

Whenever I click to change the style of a block of text (i.e. Heading 1 to Heading 2), no options show up when I click it. The 'T' icon turns blue so it's recognizing that I'm clicking on it for more options, but the dropdown menu with the style options does not appear. I was able to do this previously, so I'm not sure why…

Hello, I wanted to start explore Compass because I need to migrate the data from Opsgenie to Compass. Compass is installed and licensed on site resolveitalerting.The Compass admin accoun (cgmsc.automation) can access Compass.Any Compass URL redirects permanently to: /compass/onboardingBrowser network trace shows:POST…

We're having an issue with a legacy Trello account that was made using Google OAuth. We've disconnected Trello from the google account, followed the "forgot my password" workaround, and successfully changed the password, but now we are attempting to update the email address on that specific account to another user (same…

In Jira Data Center, Jira administrators can use the Switch User functionality to temporarily log in as another user. This is very useful for troubleshooting permissions, checking what a specific user can see, reproducing access issues, and validating Jira configurations from the user's perspective. Is there any similar…

When I export a Confluence page to Word, every single Image in my image-heavy (107 images) software User Guide is missing its caption. I successfully exported this document to PDF last week, have made some changes and need to do it again. But downloading directly to PDF is not working. The workaround is to download to Word…

Hey everyone! Our amazing @Andy Gladstone has just hit Level 10 status! Let's celebrate by looking back at ten of his most impactful moments in the Atlassian Community. Andy joined as a Community Leader Champion on January 4th, 2022 after sharing that he “enjoys helping others discover the things that I love. I have been…

I've noticed that the form from an initial service request (i.e. a ticket) is now displayed the details section rather than in the forms section. Is this configurable at all? As this now means that forms are all not all in the same place which can be confusing on tickets with a larger number of forms.

I have a few Confluence pages that utilize the native Tabs element. When exporting these pages to PDF however, the text within the tabs do not render. Images are preserved, as are tables (though the text within the tables is missing). Content in Expand elements is not impacted at all; those render all their contained…

We are setting up a new system with my that needs to export only certain information From each of my trello cards I need the name, Phone number and email address as well as loan number And what list is this card under. I do not want any of the custom list or dates or comments and activities.

Hi! Is there a new link for the content for this one since it seems to be broken? https://success.atlassian.com/solution-paths/quarterly-planning-guidance-with-jira-cloud/prepare-for-a-program-increment-pi-planning-event/how-to-configure-jira-and-pi-plan-in-advanced-roadmaps

Software accumulates technical debt over time. Could enterprise documentation accumulate a similar form of AI Knowledge Debt, where repeated AI-generated summaries, duplicated explanations, and recursive content gradually reduce clarity and trustworthiness? If so, should Confluence introduce native metrics to detect and…

Hi, Since we have AI tools in place and also Rovo enabled within our organisation, from a Security and Governance perspective, how do we ensure that Users actually review the content that is published. For example, for a use case where Users generate content in Claude or ChatGPT and then copy it over to a newly created…

I have Loom Business + AI. The billing confirmations go to my school email address. I logged into my account using that email address. It says I have a starter account and all of my recordings are gone. There is no number or real person to troubleshoot my issue. Does anyone here know how to resolve this? Thank you for any…