Atlassian Community

I cannot enable Pipelines for AriannaMiao/qcp_online_verifier. After clicking “Enable Pipelines”, the controls remain disabled. Refreshing shows Pipelines is still disabled. The issue also occurs in an incognito window. The failing request is: It returns HTTP 404: Account {73784eea-2de1-4fad-bb09-ac4a88412ba3} does not…

Hi, I keep running into the same problem with several agents, reading the correct values from asset attributes. Even if I specify the schema and the exact field name and ID in the instruction, the correct values almost never get returned, either it comes back empty or with a wrong value. Does anyone know this problem or…

Description: We're trying to connect Claude AI (Anthropic's Claude Enterprise) to our Confluence/Jira instance using the official Atlassian (Rovo) connector available in Claude's connector directory. During the OAuth authorization step, we receive: "Something went wrong. INFORMATION FOR THE OWNER OF CLAUDE: This app has…

This article explains how to calculate realistic team capacity by accounting for productive hours, planned absences, team composition, unplanned work, dependencies, and other factors that can reduce the amount of work a team can actually complete. Note: The new Atlassian Community website does not currently support images…

I prefer to draft a new article in Confluence (and why wouldn't I 😉). This new editor does horrible things when copying hyperlinks from an external source. It will strip them from where they were located in the content and turn it into a very large and obnoxious card and place it at the bottom of the content. They are also…

Hi, My workspace is over the 1 GB size limit so i cleaned it with filter-repo. I did : $ git reflog expire --expire=now --all git gc --prune=now --aggressive git count-objects -vH Enumerating objects: 18505, done. Counting objects: 100% (18505/18505), done. Delta compression using up to 6 threads Compressing objects: 100%…

I lost my 25 digit authentication key. Without it I cannot login to anything. How do I recover it?

Anyone got an issue with editing content where the content is a table with data and when you go to edit on the top right, the table doesn't appear so you can't add or remove content?

Our Automation limit in Jira has exceeded & all automation is failing. I need to know which CMB requests require manual intervention. The audit log shows an issue number which I cannot associate with a CMB submission #

When I add a new user in Jira, their email address seems to be associated with a previously removed user. Every time I try to add the new user using their email address, the old removed user appears instead. How can I resolve this issue and ensure the email address is associated with the new user?

I’ve spent several days on a quest to find a way to send feedback to the Jira developers. 😅 Any secret tips or hidden passageways in this vast universe?

Having a weird issue when I attach a board card to my list. Anytime I click on that board card to open the board in the same window/tab, it does not load the contents until I manually refresh the page. After I refresh the page, it works: If I open the URL from a bookmark or right click and open a new tab from Trello it…

Hello everyone, I am currently trying to build an automation that will send an email to customers when their ticket status has been on "Waiting for customer" for 2 weeks. It MUST send an email ONLY if the status remains "Waiting for customer" uninterruptedly for the full period of 14 days. Here is the current code: project…

Hi friends, I am writing a python script to send weekly emails in the emails I will be sending a report related to SLAs . It is a custom report. Has anyone tried sending the automatic emails using python. Priya R

We're using Jira Cloud with customers and currently use different projects for keeping internal discussions private. Customers comments will be synced to the internal project but not vice versa. This basically works good despite the fact, that there are two projects. Moving customers and internal staff into a single…

In our company, we would like to use this standard chart in Jira. However, there is a challenge. We do not use the Resolved issue status, so the chart does not provide accurate information for our workflow. Is there a way to customize the chart so that it works with our own issue statuses instead of relying on the Resolved…

I am not sure what is happening - but when I am editing the company hub everything looks normal - the cards are side by side as I have them in the edit view. Once I click publish - all the cards realign themselves to be one on top of the other as if it is for phone viewing. So, it makes my nice, condensed page super long…

Hi all, We have been trying to roll out Jira Asset Discovery in our org. The Agentless scan works fine, as it just goes onto the network and discovers with no issues. We have decided to move to an agent based solution, and this is currently being tested on a single subnet, with a small range of windows devices, some with…

Hello, We are developing an internal integration for Jira Service Management Cloud Assets. Users authenticate through OAuth 2.0 (3LO), and the integration performs Assets operations on behalf of the authenticated user. We need to create comments in the activity section of Assets objects while preserving the user who…

I've gone round and round on this. No matter what filters I apply to a list view, I cannot create a comprehensive filter that includes ALL issue types (including subtasks) in active sprints. I do not want to rely on the board because in order to see subtasks, I have to group by subtask and then I cannot see items by…

As documented, Jira Coding Agent skills auto-discovery happens only at repository root .rovodev/skills, not recursively when the session starts. Is there a way for Jira Coding Agent to auto-register skills from the nested test project's .rovodev/skills folder or “additional skill dirs” setting?

I've been trying to get an automation to send an email to our companies helpdesk. However when I do that it just gets an error stating that "We couldn't send emails to any recipients (there is only one). This may be for data privacy or recipient email accounts configuration reasons." Do you guys have any ideas?

Hi Team, We have a requirement in Jira Service Management Data Center to configure an SLA where the issue's Due Date should be used as the SLA deadline, instead of using a fixed duration such as 24h, 48h, etc. Requirement For example: Estimate = Large The team manually enters a Due Date on the ticket. The SLA should start…

I have had some email to work item requests via email that were held due to account authentication required gate. I've changed some settings in JSM in hopes of preventing this issue. Is there a way to get jira to retry the emails which were held ?

Hi, I created a new JSM team-managed space, but can't figure out how to add sub-tasks. I added subtasks in the Jira settings (under work items -> work types -> work type schemes). Is this restricted from team-managed spaces?

We are using Jira Service Management Cloud Forms (formerly ProForma) for a gated approval process. Our workflow consists of three separate forms: Gate 1 Form Gate 2 Form Gate 3 Form Current process: Gate 1 is submitted from the JSM customer portal and attached to the request. Gate 2 and Gate 3 are added later as the…

Currently, the voice notification only indicates that a JIRA alert has been received, without providing any relevant incident information or context. This makes it difficult for the on-call engineer to understand the nature and severity of the incident, particularly when alerts are received outside of business hours or…

Hello Atlassian Community, I have a situation where multiple employees have signed up for Free Trello accounts with their company e-mail address in the past. We claim all accounts in our domain as managed accounts, to ensure SSO into our JSM customer portal. But because its a managed account with Trello, it now takes up a…

Hi everyone, Thank you for your patience while we worked through your feedback on the new transition experience within Jira. We've heard your concerns, and we want to share a new toggle that allows you to switch experiences. You can choose your screen We have now rolled out this experience. From now on you'll be able to…

Hello admins, We were looking to roll out the CSM app until we seen this: AI agent resolutions (Customer Service Management app): starting on December 3, 2026, extra usage billing takes effect. AI agent resolutions will be charged at $1.00 per resolution, and you will only be charged when the AI agent fully resolves a…