As per this documentation Override an on-call schedule | Jira Service Management Cloud | Atlassian Support that should work for non-admin members according to the documentation but I'm not able to ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I try to build on call rotation and cant assign any user that isn't an Agent Didn't see it on the documentation, is it a billable feature? 

• Question
• cloud
• opsgenie
• opsgenie-cloud

We currently have a number of Opsgenie Integrations that use the api opsgenie com url. Looking at this comment it seems to suggest it may stay? https://community.atlassian.com/forums/Jira-Serv...

• Question
• opsgenie

Hi, When we get P1 alerts on Opsgenie, we expect to see slack alerts to a channel, like we get on P2/P3. When P1 being triggered, we have a route policy to route the alert to our escalation and the...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Want to use an API integration and instead of having 30 individual APIs we want to use the gloabal integration option.  When this is selected, how do you then identify the team to route the aler...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Not receiving push notifications Contact methods Device Name says "caiman", Mobile App lists "panther - Android 15 - v3.9.1" and "caiman - Android 15 - v3.9.2". Notification Rules only lists "p...

• Question
• android
• cloud
• notification
• opsgenie
• opsgenie-cloud

When I try to create a user in Opsgenie, it automatically changes the full name to first name, opsgenie is integrated with Azure AD, Please suggest how to fix this issue.

• Question
• cloud
• opsgenie
• opsgenie-cloud

I want to delete an existing alert of an application as it is discontinued from the organization. Can someone please help?

• Question
• cloud
• opsgenie
• opsgenie-cloud

With reference to the recent announcement, I am saddened to see Ops-Genie being phased out.    I would like to check whether the org account has any associated Ops-Genie licenses. Additio...

• Question
• opsgenie
• opsgenie-unknown-hosting-type
• unknown-hosting-type

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello,  We have setup the OpsGenieEU teams v2 integration and everything is working as expected but if I issues a post "@OPSGENIEEU list" I see alerts reported from other teams include my event...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi Community Leaders/Members, We are currently using the Opsgenie Standard plan where we get both SMS as well as voice (call)notification  for alerts , is it mandatory to upgrade the plan to pr...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Looking to create a manual automation from JSM Ops alerts to create an Incident in out JSM project. When setting the Incident summary from the alert summary, I have {{alert}} and similarly {{alert.de...

• Question
• cloud
• jsm
• opsgenie
• opsgenie-cloud

when posting via the code using generated header and payload I am getting following error {"message":"Key format is not valid!","took":0.0,"requestId":"dd21ff02-99d8-4a6e-8712-496c50f3d3b3"}...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi Team, We are setting up our Nagiosxi on RHEL8 and would like to re-intergrate OEC on the new nagiosxi. Please provide us the rpm package and instruction how to setting it up. I am using this lin...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi Team, I'm genuinely surprised at how Atlassian is being used in the workplace, considering the experience we've just had. Today, we encountered a critical issue in production—key team members we...

• Question
• cloud
• opsgenie
• opsgenie-cloud

My team and I are having an issue where high priority alerts are not being received on our mobile devices (both android and iOS), however one team member is getting notifications routed correctly.&nb...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello friends, with the migration of opsgenie to Jira, we've had some problems identifying the phone numbers of our users. Is there any way of extracting contacts from opsgenie before it is completel...

• Question
• cloud
• opsgenie
• opsgenie-cloud

If I get paged during the night, while my phone is in "Bedtime" Mode I do hear the notification, but as soon as I acknowledge it, the OpsGenie Android app puts my phone into "Do Not Disturb" mode, wh...

• Question
• cloud
• opsgenie
• opsgenie-app-for-android%2ccloud
• opsgenie-cloud

Dear Atlassian Community, We are currently facing some challenges in understanding and managing the behavior of Responder Alerts within the new Jira Incident Operations, following the integration of...

• Question
• alert
• incident-management
• opsgenie
• responder

Dears,   How to set a limit on input value that can be entered in a number based custom field. For example, if a user tries to enter a value more than 100, then jira shouldn't allow ticket cr...

• Question
• cloud
• groovy
• jira
• scriptrunner

Hi Team: I'm struggling with new Alert gets created within Opsgenie for same SNS message. The set up flow is:   AWS API Gateway -> AWS Lambda -> AWS SNS (through the Https of 'Incom...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello everyone,   Any idea of why I am unable to integrate Opsgenie with an Encrypted SNS topic?   The integration works just fine if the topic is not encrypted.   Best regards,

• Question
• cloud
• opsgenie
• opsgenie-cloud

I am currently trying to add a Serbian contact number to our Opsgenie account for voice support purposes, but I’m encountering issues preventing me from completing this action successfully. The numbe...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I've reviewed the below help article but it doesn't address my issue. After switching from my old iPhone to a new iPhone, I don't have an option to add my new iPhone into the notification section und...

• Question
• cloud
• opsgenie
• opsgenie-cloud