Equivalent userContacts info for voice and sms in JSM Operations or Jira REST API?

[Jonathan kaye]

Hi, we're in the middle of exploring our migration from OpsGenie to JSM (Cloud). One operation we used in OG was /v2/users/{id}?expand=contact to return a userContacts array that includes voice and sms methods. I cannot find an equivalent endpoint within a Personal Access Token-scoped call in JSM or Jira Cloud. What I've found:

• JSM Ops /v1/users/contacts returns only the calling user's own contact methods, and the exposed methods are email and mobile (push notification), but neither voice nor sms.
• Jira Cloud REST /rest/api/3/user returns no phone field, I tried it on our sandbox
• An Atlassian community thread from a customer hitting the exact same post-migration gap remains unresolved with no Atlassian-staff answer (community post).

Given those findings, and my limited knowledge of the APIs, I can see a path for phone numbers in Atlassian Cloud is the SCIM User Provisioning API at api.atlassian.com/scim/directory/{directoryId}/Users/{userId}, which returns a phoneNumbers array — but it requires org-admin scope on a managed directory, substantially different from the migration's recommended PAT/OAuth2 model.

Can anyone give me guidance on the proper way to get this information?

[Arkadiusz Wroblewski]

Hello and Welcome ?

/rest/api/3/user endpoint won´t help here. That endpoint is about Atlassian/Jira user profile data, not JSM Operations alert notification contact methods.

You can test this endpoint: GET /api/{cloudId}/v1/users/contacts?targetAccountId=<atlassianAccountId>

Are you Premium ?

Set up SMS and voice notifications | Jira Service Management Cloud | Atlassian Support