Our Solarwinds integration with Opsgenie stopped working recently and I can't get through to support. They say they can't find my site URL, but the URL is working to access Atlassian products.
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Hi @David Abraham,
I have notified the support team that is on here and they will reach out to you within 2 business days to get this sorted. They can create the support request for you.
Thank you! However this is a critical issue, Is there a way to get a faster response?
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Hello @David Abraham
Thank you for reaching out to the Atlassian Community.
I'm sorry to hear you're unable to contact Atlassian Support — this is likely related to your user permissions. Here's our Atlassian Support Offerings | Atlassian Support | Atlassian Documentation for reference.
If your instance subscription is covered under the support offerings listed there, I'd recommend asking your current Site or Org admin to raise a support ticket via Atlassian Support.
I hope this helps! Let me know if you have any further questions.
Regards,
Mubeen
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