How do I get support for Opsgenie - Stopped working a few days ago

[David Abraham]

Our Solarwinds integration with Opsgenie stopped working recently and I can't get through to support. They say they can't find my site URL, but the URL is working to access Atlassian products. 

[Mikael Sandberg]

Hi @David Abraham, 

I have notified the support team that is on here and they will reach out to you within 2 business days to get this sorted. They can create the support request for you.

[David Abraham]

Thank you! However this is a critical issue, Is there a way to get a faster response?

[Mubeen Mohammed]

Hello @David Abraham 

Thank you for reaching out to the Atlassian Community.

I'm sorry to hear you're unable to contact Atlassian Support — this is likely related to your user permissions. Here's our Atlassian Support Offerings | Atlassian Support | Atlassian Documentation for reference.

If your instance subscription is covered under the support offerings listed there, I'd recommend asking your current Site or Org admin to raise a support ticket via Atlassian Support.

I hope this helps! Let me know if you have any further questions.

Regards,
Mubeen