Unable to upgrade Loom account – all Upgrade and Billing buttons are broken

[Mirja Lakso]

Hi,

I have reached the free plan limit (25/25 videos) and need to upgrade my existing Loom account so I can download my current videos and continue recording.

Unfortunately, all Upgrade and Billing buttons on my account appear to be broken.

When I click "Upgrade" or "Try for free", either:

• nothing happens,
• I get redirected back to the homepage, or
• I end up on a broken 404 page.

The issue occurs in multiple browsers and also in Incognito mode, so it doesn't seem to be a browser issue.

I urgently need this resolved because I use Loom for my business and need access to my existing videos and the ability to record new ones before Wednesday.

Has anyone experienced this issue before, or is there a way to contact Loom support directly?

Thank you very much!

Best regards,

Mirja Lakso

[Amanda Barber · Accepted solution]

Hi, @Mirja Lakso - sorry to hear you're experiencing this issue! Here are your options for contacting Loom support: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201