Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello all! Under one of our Projects in JSM the team wanted some 'Email groups' added so that when they are added to 'Request Participants' whoever is in the group email would get a notification. Ex...
-
How do I get a count of issues that are in a specific state at the end of each week? I can easily create a chart showing issues created and issues resolved per week. If I want to show the numb...
-
I want to know what is the difference between the licence standard and premium about the implementation of service request, incidents, problems and change controls. Because the information gave...
-
I am working with Jira/JSM Data Center. I want to set up an Automation to run every week to select assets that have a date within the past 2 weeks. For these assets I want to copy the value in on...
-
I have an Epic issue linked a child work item (Service Request) that I cannot unlink, it doesn't have an icon to Unlink. Appreciate any guidance. Thanks, Olimpia Estela
-
We are running JSM premium 200 user license subscription, and we have hit our 50000-asset limit. How do we increase the limit?
-
I'm trying to turn on the Organization/Customer feature, but I don't know where to go. The steps in the videos or articles that I've found don't work as I can't find the options that they are talking...
-
What type of licenses is needed to create a sub-task on an issue in JSM? A user will create a CHANGE and need to create subtasks as part of the overall change. I know in theory the ones creati...
-
Hi, Some of our customers belong to multiple organizations and if they create a new issue on the portal the default option for 'Share With' is set to 'No one'. This then causes the 'Organizations' f...
-
I am trying to turn on Assets Data Manager, but the main Assets screen does not show a Configuration button. Is this restricted regionally or it should be visible due to the fact it was an Open Beta?
-
Integrating JIRA with BMC Helix and the far end is calling REST API calls to change the ticket status. Looking to see if there is a way to view the REST API calls that are being utilized and filter ...
-
How can I modify and add fields to the customer view of the request? I would like to add fields such as priority, tags if possible, and I would also like to remove the option to escalate the issue.
-
Hi All, I'm trying to set up an automation rule that sends email notifications to myself and others outside regular business hours (Mon–Fri 08:00–16:00, and 24/7 on weekends) for certain customers. ...
-
Is it possible to get a free Assets test environment outside of an existing installation? This is to be separate from the current installation and sandbox.
-
Hello, I have created a public customer portal, but it is now displayed as anonymous. How do you do this with your customer portal, what can you recommend? My goal is to have a customer portal, ...
-
Why does it say anonymous? This is our customer portal, is there any way to make it NOT anonymous?
-
Hi, We are trying to copy the comment images from every created case by customers to related work issue. I shared the current automation screens but we are missing a point which we need support. &n...
-
Hi there, I have an issue with description field. I want to take the value of Hiring Manager: John Smith from the description field and assign this issue to the hiring manager. In this example...
-
Hi, I am trying to find the location of this email template so we can customise it. It is not in the normal client notification section against the project. Is it possible to customise this, and if ...
-
Hi All, Currently we have shared actions in Jira JMWE Workflow to populate the Smart Checklist items for specific Jira Company Managed Project Shared action has Set Property value that will update ...
-
Looking to connect Entra Users Via the Entra Adaptor. We are having some trouble with the config and being able to get to the point of either testing the connection or running the first job. We do...
-
Hi, i setting up a Discovery Import and are setting up on one line that i cannot explain . In applications import and in Data Source i found this Hosts connected , its used to setup ...
-
Environment Jira Service Management Cloud (Premium) Native Assets (formerly Insight) enabled What I’m Trying to Do When a sub-task with two Assets fields: Employee (customfield_1...
-
I created a Custom Field with a Type of 'Participants of an issue.' I need to send this field info via webhook when the Request Participants change because sending that Smart Value only provides the ...
-
I'm trying to start a free trial of an app (Power BI Connector by AppFire). However, every time I click on "Start free trial," I receive the following message: "We ran into a little problem...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 30 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 21m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |