Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hello all, I have had some requests to add users to a team managed project in JSM. I have gone to the Project > Settings > Access > Add People and added them in here as 'viewer' Should th...
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What My Automation Is Trying to Do I'm working on a Jira Automation rule to automatically update a User Picker (multi-user) field based on the results of linked Assets objects. Context: I have a...
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I go to the Incidents page and select the templates tab and get the message Something went wrong...
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I cannot find a link or filter for jira service management User AGents only, those users which are Agents. can you please provide a path to navigate or link for these user Agents?
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all our channels & knowledge base are connected, however, atlassian intelligence is not working with slack integration
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Is there an issue with searching objects in Assets?
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Using Additional Fields, I am trying to set the datetime of Satisfaction Date { "fields": { "Satisfaction Date": "{{now.jiraDateTime}}" } } However, although the flow says it worked, th...
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Hello. We are a company in Hungary, planning to use Jira Service Management at our clients. We would like to become Solution Silver partners. I was looking for the requirements, relating costs, ...
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Hi, Is there any Jira API available through which we can get status time tracking details like date when it got transitioned to a particular stage and then timestamp when it got moved out of a stage
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Im noticing that the Page Trees are not loading on any page in our Jira Portal but load perfectly fine in Confluence. Looking to see if anyone else is encountering this issue? The area just app...
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In Jira Service Management Cloud (no Opsgenie), I’m using an email-based integration to generate alerts. How can I filter those incoming alerts—based on keywords in the email subject (e.g. [Critical...
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Hi, In JSM, I can select multiple work items and do a bulk approve action. JSM will give you the feedback that it was successful! In the bottom left corner a small pop-up window says: "# wor...
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Hello Team, I am trying to setup an automation rule when a child issue has been added or linked to a Particular Parent it should send out an email to certain people. I will explain with example: I...
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I am unable to find my Forum ID please guide.
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Hi All In the old navigation menus, our Service Desk Team could access, update and edit the customers and organizations. However, in the new navigation it appears that the users need Project ...
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Hello When we run searches of our assets, 90% of the time we use their name or serial number. However these are often not set for "default search" attributes, which forces us to alter the search con...
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Hi, Is there a way in JQL to extract the domain part (which follows the "@" symbol) from a Reporter email address? If so, what is it?
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How to delete people from the directory? I have Atlassian supporters in there, but how do I get them out? They haven't had access to our system for a long time. When I click on a person, I only see...
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Under our service management project there is the “Directory” node, I see that there are customers in there. Are there only customers in there? Then there is “User Management” in the settings. Appar...
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I want to integrate LogicMonitor with Jira Service Management but I am not getting the Integration option under the Operation menu.
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I want to update the customer details field automatically through the values from the custom field
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Hello everyone, I am editing an already setup workflow but am running into some issues - Once the ticket goes to a 'Done status' the users would then like it to push to 'Resolved' I have tri...
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Hello I am looking to find out how to have a required custom field before closing a ticket. I have created the custom field (called Serial Number) and have added to the project. However I would like ...
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Hi all! Under one of our Projects within JSM when I go to Notifications > Customer Notifications it is coming up with the below screen - Any reason as to why nothing is showing/no opti...
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Good day I hope you are well. I have an issue where Outlook blocks the images added to the notification template. The images are displayed correctly when I forward the email from Outlo...
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Atlassian Community Events
| User | Count |
|---|---|
| 30 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 3 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |