A way to make Jira send automatic email that includes the attached files in the email

[Vera Valshonok]

Hi, 

I am looking for a way to make Jira send automatic email that includes the attached files in the email. Does jira provide such option or a workaround?

[Devolity.com]

Automating email notifications in Jira to include attachments can definitely improve workflow efficiency — especially for teams juggling multiple tickets or client communications. While Jira doesn’t natively send attachments in emails, there are workarounds using plugins or API-based automation. I'd love to hear what solutions others have used — maybe something with ScriptRunner or a webhook-email bridge? At devolity.com, we’ve tackled similar challenges in custom integrations for clients using Jira, and finding the right mix of automation and security is key. Curious to see what’s worked best for this use case!

[Robin Kon]

Jira doesn’t send attachments as part of notification emails out of the box. You’ll just get a link to the file in the email, not the actual file attached.

If you really need the files included, the only options I know are using third-party add-ons like Automation for Jira with some clever scripting, or external apps from the Marketplace (like JEMH or Email This Issue). Those can pull in the file and attach it to outgoing emails, but setup can get a bit fiddly.

Personally, I just tell folks to grab the file from the Jira link, which keeps the emails lighter, and you avoid email size limits. But yeah, if you absolutely need it, third-party is the way.