Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
My company has been looking into way to cleanup our Jira instance. We are currently at 70+ software projects and 5 service desk projects. One of the ideas that is always brought up is to move all of ...
-
looking for a ICT assst management software
-
Hi, im looking to see how i can report on WHEN a ticket breached its SLA. I cant find any fields that populate when the breach actually occurred. Only if it has / hasnt or how long is rem...
-
i would like to edit the filter name
-
Hi Team, Can anyone recommend a good add-on for Field Service Management? We would like to give our technicians the ability to complete their own job cards and enable our customers to...
-
So, I have 2 teams, a Support Team and a Dev team. Each team uses a different Project, "SUP" and "DEV" When the Support team Escalates an item to the Dev team, it creates a linked tick...
-
Hello Guys, i want to calculating the priority automatically in our Jira Cloud Projekt. We are running on the latest version. i found this tutorials: https://confluence.atlassian.com...
-
Hi, I have created a Sub-Task but when the user tries to access it, its not viewable by the user. Instead he seem the below image. What could be the issue ? When in a normal ticket, the same ...
-
Once we deleted the request type used by the email channel, we faced a problem with the remained email request in the log. Afterward, I changed the default request type for email requests into t...
-
I am having a reoccurrence of an issue that a member of the Atlassian team had to resolve due to the issue being on the side of Atlassian. This is the reply I received last time this happene...
-
So if a User created a ticket, he can see this ticket in the overview. I want to change the columns. Can I do this? And how? Important: for all Users (all or selected) and all new Users, selected by...
-
Hi, I'm currently working on an environment for our company. So far things are great, however I'm stuck at making private portals for our clients. How can we make a portal client-dedic...
-
One of our customers get duplicate notification via email(outlook). Someone with same experience?
-
We created a service Project, and via a request type we want to link directly to an external link instead of the request. Does someone know if this is possible? Thank you all for your help!
-
JSM DC. On the customer portal, I want to hide change management limited to the team only I allowed to this project but it is visible to everyone on the instance. i want to hide from customer portal&...
-
Hi there, From a form I am creating a Jira group, then an insight object from that group name and binding the Jira group to it as the approval group. What would be amazing would be able to accept a...
-
Hi all, I have a form that all in one I am hoping to create a Jira group, then an insight object and use that brand new Jira group name all in the one automation step. I have the form working excep...
-
Buen día, requiero que al cerrar un ticket en Jira, se envíe una notificación al usuario por slack pero en el mismo hilo del mensaje, no en el canal. Actualmente debo dar respuesta manual por slack a...
-
Mesage shown in my jira service desk, in project settings: We’ve noticed one or more required fields are either removed or hidden. You must add Affected services field to view r...
565 views 3 0 Deleted user September 19, 2022 -
For my team's Jira board, we use default descriptions to add templates to our tickets. We use markup to add tables for ACs but recently the markup isn't formatting and is showing up as raw markup in ...
-
JSM DC the way we customize our workflows and scripts in DC that will be same way in cloud or its li
Hi community In JSM DC the way we customize our workflows and scripts in DC that will be same way in cloud or its limited to cloud?
-
Hi Jira Community, We have a Jira service desk to monitor tickets coming from multiple organizations. At the moment, these tickets are coming through via email but we want to implement a cus...
-
Hi there, We are using Jira Service Management for our internal IT support since May 2021. We started with the companies headquarters in Germany and onboarded other locations one by one. Now, in aut...
-
Is it possible to hide the comments section of the customer portal. What I would like is to be able to allow a customer to create a request from the portal and see the default information (status, n...
-
Hi all, I would like to understand how to set different sprint durations for different projects. Currently, the sprint duration value set on a project has an impact on the other projects/teams too....
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| 8 hours ago | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST |